FewerJobs.
All jobs

Senior Contact Center Specialist

Northwest Bancshares INC - Buffalo, NY

Posted Jun 5, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Offered From the posting source checked Jun 20, 2026
Learning budget
Not verified
Verification
Not verified
Salary
$18.5-$21/hr From the posting source checked Jun 20, 2026
401(k) match
Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)
$61,842 U.S. median for this role
Projected growth (BLS Employment Projections)
+1.9% - Slower

34% below the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Operations From the posting source checked Jun 20, 2026
Seniority
Senior From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company From the posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Contact Center Specialist Buffalo, NY NY0705 NY Region Business Office Job Description JOB SUMMARY The Senior Contact Center Specialist is responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. This position works to achieve monthly call quality performance while educating clients on products and services. This position assists with answering questions for prospect and existing clients, helping with client retention efforts, and support of Contact Center Specialists with questions through our normal escalation process within the Contact Center. This position is eligible for a shift differential. Essential Functions • Meet productivity standards and complete work in a timely manner • Ensure compliance with scheduling requirements and attendance standards • Maintain client and Northwest confidentiality • Meet service level standards • Achieve Contact Center performance standards • Written correspondence proficiency, accurately and professional responding to customer inquiries • Perform office administration tasks • Serve as a Contact Center mentor to new hires • Serve as subject matter expert and answers peer inquires and client escalations • Back up Contact Center Supervisors as needed • Identify and resolve customer problems in an efficient manner • Gather and analyze information skillfully and develop alternative solutions • Manage difficult or emotional client situations • Respond promptly to client needs • Respond to requests and meet commitments • Speak clearly and persuasively in positive or negative situations • Educate clients and possess extensive knowledge of technical support of products and services • Approach

Read the full description at northwest.wd1.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.

Apply at northwest.wd1.myworkdayjobs.com

Apply link verified; last checked Aug 3, 2026.

What verified means

Verified means a displayed claim has field-level provenance to a source FewerJobs pulled: a government or employer source, or the original job posting. Posting-sourced facts are employer-stated and are labeled separately from government records.

Related jobs