Senior Manager, Customer Success

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Senior Manager, Customer Success Remote - USA | Remote ABOUT THE ROLE Sift is looking for a strategic, customer-obsessed, and operationally strong Senior Manager of Customer Success to lead a high-performing team of Customer Success Managers and help mature how we deliver value after the sale. This leader will be responsible for driving strong execution across the CSM team while also helping shape the systems, processes, and cross-functional motions that improve retention, adoption, customer health, and renewal readiness across key customer segments. The right person is both a strong people leader and a strong operator. They can coach CSMs through complex account strategy, identify patterns across the customer base, improve team operating discipline, and partner cross-functionally to reduce friction in the customer experience. They are comfortable moving between strategic planning and hands-on escalation support, without getting precious about either. No ivory towers here. This is not a first-time people management role. We're looking for someone who has already led CSM teams through real complexity, including large, strategic customers, nuanced escalations, and teams made up of both newer CSMs who need structure and tenured CSMs who bring deep expertise of their own. What You'll Do LEAD AND DEVELOP A HIGH-PERFORMING CSM TEAM - Manage, coach, and develop a team of Customer Success Managers - Raise the bar on customer strategy, account planning, executive engagement, and execution quality - Build clear team expectations, operating rhythms, and accountability mechanisms - Support hiring, onboarding, performance management, and career development - Foster a strong, collaborative,

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