Senior Account Operations Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Senior Account Operations Manager Remote - USA | Remote ABOUT THE ROLE Sift is hiring a Senior Account Operations Manager to own a portfolio of customer accounts and serve as the primary commercial point of contact across the full quote-to-cash lifecycle. This role sits within the Field Finance Operations organization, and provides customer account ownership and contract support across enterprise, mid-market, and scale segments. This role is designed for a strong operator who can manage renewals with rigor, guide customers through commercial and contractual matters, and deliver a seamless customer experience from account review and outreach through quoting, negotiation, execution, and close. The Senior Account Operations Manager will also help customers navigate product-related needs through the right channels, including Support and, where appropriate, Professional Services. This person should be highly comfortable with product usage data, account health review, contract and pricing mechanics, and cross-functional coordination. We are also looking for a technology-forward candidate who can build on Sift's AI adoption efforts to improve and automate manual processes and strengthen customer health approaches for unmanaged accounts at scale. KEY RESPONSIBILITIES CUSTOMER ACCOUNT OWNERSHIP AND RENEWAL MANAGEMENT - Own a portfolio of customer accounts and act as the main commercial point of contact for unmanaged and scaled accounts, ensuring a smooth, timely, and predictable renewal experience. - Manage the full renewal cadence, including internal health checks, usage-to-contract review, support ticket review, customer outreach, renewal recommendations, renewal drafting, and signature path management. - Drive timely renewals and protect net retention of customer CARR

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