Claims Specialist - Seasonal

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Role

Seniority

Mid From the posting source

Schedule

Shift type

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Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

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Assessment

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Deadline

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Where they hire

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About this role

Claims Specialist - Seasonal Señorial Center Building Plaza | Posting Country Puerto Rico Seasonal Claims Specialist General Description The Claim Specialist is responsible of the fraud claims resolution for Credit Cards, Debit Cards, Checks and ACH. Essential Duties and Responsibilities Investigates complaints received by phone, email or mail and through the internal claims system. Solves the assigned claims in compliance with established time and quality standards according to the specific business lines. Documents in detail all interactions with customers and the final result. Informs customers by phone and/or letter status and resolution of claims. Refers questionable claims or complaints for investigation and settlement to proper units, such as Fraud, Security, Retail Banking, etc. Report fraudulent transactions to the brands (Visa, MC and Amex) on the system and add the supporting documents to the case file. Analyze the case and perform the chargeback process through the brand to recover from the merchants according to the brands rules and regulations. Perform other tasks related to fraud and to the recovery process with the brands as assigned Education 60 approved credits or equivalent combination of education and experience. Experience At least two years related experience in customer service. Related experience working with charges, recovery or operational area of cards. Other Qualifications General knowledge of the financial industry Basic knowledge of regulations E and Z Knowledge in Office 365 Skills in data entry Bilingual: English and Spanish Work un

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