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Customer Support Specialist

Calumet Inc - Indianapolis, IN, USA

Posted Jun 12, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
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Verification
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Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Specialist Indianapolis, IN, USA Customer Support Specialist Indianapolis, IN, USA Posted Wednesday, May 27, 2026 PURPOSE: The Customer Support Specialist provides front line support for the Customer Support function. This position is responsible for utilizing the Company's business systems for order fulfillment. This role will interact directly with Calumet customers, Sales, Plant personnel, Accounting, Credit, Pricing and Transportation. KEY OBJECTIVES AND RESPONSIBILITIES: Responsible for timely and accurate contract data entry, back to back sales order entry & tracking, credit rebills, sulfur credit/RINs invoices, invoicing various customers, demurrage invoices and STO Order creation Communicate with customers, company locations, and vendors to ensure customer satisfaction Daily OPIS pricing services Customer advocate bringing voice of customer insights for continual improvement Investigate and resolve customer issues for corrective and preventive action Represent Calumet in a professional manner and create strong partnerships through exemplary customer support Provide administrative support to department as needed Being proactive with customers in all aspects of service levels Reconcile customer invoices and accounts receivables REQUIRED EDUCATION/EXPERIENCES: 3+ years of related customer support experience in a manufacturing or distribution environment Proficient computer skills with demonstrated experience in Microsoft office, order entry systems PREFERRED EDUCATION/EXPERIENCES: 5+ years of business to business customer service experience College degree or equivalent work experience Prior experience with SAP system Computer savvy with strong technical skills COMPETENCIES: Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines Problem solver with ability to provide solutions Excellent

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