FewerJobs.
Employers

Employer profile

PandaDoc

20 open roles indexed with location, benefit, and apply-link signals where available.

ATS: greenhouse Top-startup signal

Open roles

Showing the most recent indexed roles for this employer.

Search all matching jobs

  • Filmmaker

    Remote (USA)

    remote Salary not disclosed

    Filmmaker Remote (USA) PandaDoc's Brand Studio is looking for a storyteller to be our first Filmmaker. We're building our video practice from scratch, and we want to do it right - leading with human stories around the customers, teams, and people behind the product. This role owns it end-to-end: concept, storyboard, shoot, edit, motion, delivery. This is a player-coach role. You'll direct and operate cameras on location, cut the footage yourself, provide strong direction to post-production, and manage a motion designer on our team. Equally important: you'll help build AI-powered tools and workflows that let a small team punch way above its weight in volume, velocity, and quality. You'll work closely with Brand Studio leads and Marketing stakeholders to translate briefs into video that actually moves people. You're as comfortable on a location shoot in Austin as you are in After Effects finishing a paid ad cut-down. In this role, you will: - Own the full video production lifecycle: From brief intake and concept development through shoot execution and final delivery. Pre-production, production, and post all live with you. - Direct and shoot on location: Travel to on-site shoots, operate camera, set up lighting and audio, and direct internal spokespeople and external talent to capture authentic, on-brand content. - Storyboard and concept video creative: Translate campaign briefs and brand strategy into compelling shot lists, storyboards, and production plans. - Build AI-powered production infrastructure: Design and implement the tools workflows that scale video output without scaling headcount. This means building self-serve

  • Business Development Representative

    Remote (USA)

    remote $75K-$75K

    Business Development Representative Remote (USA) Business Development Representative - Mid-Market & Commercial PandaDoc About the Role PandaDoc is looking for an experienced BDR to join our Mid-Market and Commercial sales team. You'll work alongside a team of AEs, driving the pipeline primarily through outbound prospecting into 200+ FTE companies, while also converting inbound MQLs when they come in. We expect you to bring your process with you - a proven outbound motion, sharp research habits, and comfort with modern AI tools as part of your daily workflow. What You'll Do - Build outbound pipeline through cold calling, email, and video prospecting into 200+ FTE ICP accounts - this is the core of the role - Convert inbound MQLs with speed and precision as a secondary motion - Qualify prospects and hand off well-researched opportunities to your AE team - Live in Salesforce, Gong Engage, Nooks, Chilipiper, ZoomInfo, and LinkedIn Sales Navigator daily - clean data, no shortcuts - Hit a monthly quota of qualified meetings - Use AI tools (including Claude) to research accounts, personalise outreach, and work smarter - not as a shortcut, but as a real competitive edge What We're Looking For - 1-2 years of BDR/SDR experience at a B2B SaaS company - Outbound-first mindset - you're comfortable building pipeline from scratch, not just working warm leads - Experience prospecting into mid-market or commercial accounts (200+ FTEs) - Confident on the phone - cold calling is a core part of the daily rhythm here - Proven track

  • Account Manager, Commercial

    Remote (USA)

    remote $135K-$135K

    Account Manager, Commercial Remote (USA) Make a significant impact on our growth! As a Commercial Account Manager, you'll be instrumental in driving revenue growth and fostering long-term partnerships within our valuable Commercial business customer base (201-500 employees). This team focuses on value-based selling through building strong relationships with department heads and key stakeholders with our Commercial customers. Our Commercial Account Managers thrive in a fast-paced environment and build strong client relationships. These Account Managers work cross-functionally with marketing, sales, product and customer success to develop close relationships with their customers in order to grow their book of business. In this role, you will: Growth & Revenue Generation: - Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities. Customer Success & Retention: - Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations. - Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients. - Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth. Strategic Account Management: - Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships. - Collaborate effectively with cross-functional teams (Customer Success,

  • Account Manager, Small Business

    Remote (USA)

    remote $118K-$118K

    Account Manager, Small Business Remote (USA) Make a significant impact on our growth! As an SMB Account Manager, you'll be instrumental in driving revenue growth and fostering long-term partnerships within our valuable small to medium-sized business customer base (11-200 employees). This team focuses on high-velocity sales, closing deals quickly with small to medium-sized businesses. Our SMB Account Managers thrive in a fast-paced environment and build strong client relationships. These Account Managers work cross-functionally with marketing, sales, product and customer success to develop close relationships with their customers in order to grow their book of business. In this role, you will: Growth & Revenue Generation: - Drive significant revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities. Customer Success & Retention: - Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations. - Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients. - Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth. Strategic Account Management: - Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships. - Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product,

  • Middle DevOps Engineer

    Remote (Portugal)

    remote Salary not disclosed

    Middle DevOps Engineer Remote (Portugal) We are seeking a proactive and self-sufficient DevOps Engineer to join our team. You will be instrumental in the design, construction, and maintenance of our core infrastructure. Your focus will be on enhancing the entire developer experience by owning the shared infrastructure tools, services, and environments that enable speed, reliability, and security across the organization. Your Mission for 2026: You will play a key role in evolving our infrastructure into a more autonomous, self-service platform. Over the first 6 - 12 months, your impact will be focused on: - Infrastructure Evolution: Driving the IaC 2.0 initiative - modernizing our Terragrunt-based repositories, eliminating configuration drift, and ensuring 100% IaC coverage. You will explore and implement AI-driven tools for configuration reviews and impact analysis, reducing human error and support burden. - GitOps Evaluation: Leading the evaluation of GitOps for three strategic use-cases: simplifying K8s cluster configurations, managing Staging environment states, and potentially replacing current CD implementations for our products. - Platform Reliability: Enhancing EKS control plane observability and experimenting with nftables adoption to improve network performance and stability. About Our Environment Our product supports over 67k B2B customers, managing business-critical document workflows that demand top availability and performance even under high load. Our highly resilient infrastructure runs on AWS and Kubernetes (EKS). We operate a service-oriented architecture comprising hundreds of microservices written primarily in Python and Java. Services interact using synchronous protocols (NATS, gRPC) and asynchronous, event-driven operations (RabbitMQ, Kafka, Debezium, and Flink). We manage hundreds of

  • Brand Design Lead

    Remote (USA)

    remote Salary not disclosed

    Brand Design Lead Remote (USA) PandaDoc's Brand Studio is looking for a Brand Design Lead to join our team of creatives. We're evolving how PandaDoc shows up in the world - bolder, more cinematic, more human - and this role is central to making that real. You'll own the visual execution of our brand across key brand moments: out-of-home, events, integrated campaigns, and the big creative swings that define how the market sees us. This is a senior IC role. You'll concept, design, and art direct across a broad range of channels and mediums - bringing sharp creative thinking to brand campaigns while staying hands-on with execution. You're the kind of designer who can set the visual direction for a campaign and then see it through to final delivery. You're also fluent in AI-powered design tools and excited about building processes that increase creative velocity, volume, and quality without sacrificing craft. You've designed across a broad spectrum of channels, mediums, and placements - OOH, digital, events, paid social, and beyond - and you know how to flex your thinking for each one. You'll work as a peer to other Brand Studio leads, collaborating closely on visual identity, campaign creative, and cross-functional projects - reporting directly to the Creative Director on the Brand Studio team, which sits within Corporate Marketing. In this role, you will: - Lead brand campaigns: Own the visual direction for our brand campaigns - integrated campaigns, out-of-home, events, experiential activations, and beyond - from brief through final

  • Brand Designer, Production

    Remote (USA)

    remote Salary not disclosed

    Brand Designer, Production Remote (USA) PandaDoc's Brand Studio is looking for a versatile designer to be our Brand Designer, Production. We move fast. Our Brand Studio supports campaigns, paid media, events, web, and more - often all at once - and we need a designer who can keep up without losing quality. This role is the engine that keeps creative output moving: you'll own production across a wide range of assets and formats, context-switch between projects without missing a beat, and occasionally bring your own creative thinking to the table when the brief calls for it. This isn't a pure production role. We need someone well-rounded enough to fill gaps across the team - whether that's finishing a paid ad set, creating marketing collateral, or jumping into a campaign with a fresh idea. You're flexible, fast, and care about craft even on the smallest asset. You'll report into the Design Lead on the Brand Studio team, which sits within Corporate Marketing. In this role, you will: - Partner closely with the paid media team: Work hand-in-hand with paid media to understand what's performing, adapt quickly, and apply those learnings to make the next round of assets sharper. You pay attention to what works and why. - Own day-to-day production output: Execute a high volume of brand and marketing assets across formats - paid ads, social graphics, email headers, event signage, presentation decks, sales collateral, and more. You're reliable, consistent, and fast. - Context-switch without dropping the ball: You'll regularly move

  • Lifecycle Marketing Lead

    Remote (USA)

    remote $170K-$190K

    Lifecycle Marketing Lead Remote (USA) About the Role As the Lifecycle Marketing Lead, you will own PandaDoc's full lifecycle campaigns function: leading a team of Campaign Managers responsible for engaging customers across every stage of their journey with PandaDoc, from prospect education through to customer expansion. PandaDoc is a leading document automation platform used by sales and revenue teams to create, send, and manage proposals, contracts, and agreements. Our customers range from self-serve small business users who onboard independently to enterprise accounts working closely with our sales and customer success teams. Our lifecycle campaigns need to serve both motions with equal sophistication and with a unified experience. You will lead a team that owns the prospect experience, new customer activation and onboarding, product adoption, and customer expansion and retention programs. You will also oversee our integrated campaigns function - ensuring that major go-to-market moments land consistently across every stage of the customer lifecycle. This is a role for someone who thinks end-to-end, builds for scale, and believes great lifecycle marketing is a growth lever, not a communication exercise. Critically important to success in this role is using AI as a force multiplier - an enabler for your team to move faster, test more, and personalize in ways that you couldn't without AI systems in the mix. You will be a key strategic partner to leaders across Growth Marketing, Product Marketing, Sales, Customer Success, and Product, with shared OKRs that your team will be responsible for helping to drive. You will

  • Senior Data Scientist - GTM Data

    Remote (USA)

    remote $165K-$185K

    Senior Data Scientist - GTM Data Remote (USA) The Opportunity As a Senior GTM Data Scientist at PandaDoc, you will be a critical analytical partner to our Go-To-Market (GTM) teams. You will embed yourself in our GTM data to uncover insights and drive actionable recommendations across Sales, Marketing, and Customer Success. The core of this role is to design, build, and maintain predictive machine learning models that optimize customer acquisition, revenue attribution, and retention efforts. You will apply analytical rigor and methodologies like experimentation and causal inference to provide GTM leadership with a reliable understanding of business efficiency and impact. You will report to the Director of GTM Data and act as a reliable thought partner to Marketing, Sales, Customer Success, and Finance. What You'll Do Predictive Modeling & GTM Strategy - Model Development: Design, build, and deploy foundational GTM models, including Customer Lifetime Value (LTV) forecasting, Marketing and Sales Attribution, and Propensity models (e.g., propensity to convert, churn, or expand). - GTM Experimentation: Partner with GTM teams to design and analyze controlled experiments across various channels, including website A/B testing, pricing experiments, and marketing campaign effectiveness. You will use methodologies such as AB, multivariate, Bayesian, and Causal Inference. - Deep Dive Analysis: Execute proactive, complex analytical deep dives to discover latent user behavior and root causes of changes in GTM metrics, translating findings into actionable recommendations. - Marketing Mix Modeling (MMM): Support the interpretation of MMM results to help maximize marketing ROI and assess the feasibility of future in-house

  • Director of Partnerships

    Remote (USA)

    remote $250K-$280K

    Director of Partnerships Remote (USA) PandaDoc is looking for a Director of Partnerships to own the strategy, growth, and revenue outcomes of our partner ecosystem. Our vision is a partner ecosystem that consistently drives revenue, increases adoption, and expands our ability to serve - and this role is the engine behind that vision. You'll lead a team across Solutions Partners, ISV integrations, and Scaled Partners, building the repeatable, scalable partner sales and services model that drives pipeline, boosts core adoption, and improves efficiency across the business. Our ideal candidate is a revenue-first partnerships leader who can operate strategically and executionally - someone who builds trust with partners and AEs alike, and knows how to translate partner activity into closed ARR. This is a US-based, fully remote role reporting to the SVP of Sales. In this role, you will: - Partner program ownership : own the overall partner program strategy across Solutions Partners (Registered, Silver, Gold, Platinum tiers), Core ISVs (Salesforce, HubSpot, Pipedrive), and Scaled partners - driving partner-sourced pipeline, service-attached revenue, and partner-influenced ARR - Team leadership : recruit, enable, and develop a high-performing team including Partner Managers, Technical Enablement, Partner Marketing, and Partner Operations - Revenue and pipeline accountability : build and execute joint GTM plans with strategic partners to drive qualified pipeline, co-selling motions, and closed revenue; hold the team accountable to partner win rates and AE activation - Solutions partner program : develop and scale the Solutions Partner tier program (Registered through Platinum), including partner progression, certification,

  • Application Security Engineer

    Remote (Poland)

    remote Salary not disclosed

    Application Security Engineer Remote (Poland) As PandaDoc continues to scale, we're expanding our security team and looking for an Application Security Engineer to help shape and strengthen our security foundations. In this role, you'll take ownership of key security initiatives across our application, working closely with engineering to embed security into every stage of development. You'll contribute to building a proactive, automation-driven security culture while addressing both current risks and emerging challenges, including AI security. In this role, you will: - Monitor and test information systems to identify vulnerabilities - Execute or manage the remediation of identified vulnerabilities - Respond to security incidents and perform root cause analysis - Assess and understand PandaDoc's current security framework and future architecture, providing recommendations for risk reduction - Design, implement, maintain, and evangelize automated security solutions - Work closely with engineering teams to implement new security controls - Analyze and monitor relevant security threats and prevention measures based on industry trends and standards - Perform cloud services hardening, including reviewing roles and permissions for services and APIs - Help address emergent threats in AI security as PandaDoc deploys AI in its product and for internal use Our stack: - Service-oriented architecture - Two main stacks: Java and Python - Amazon Web Services: EKS, RDS, ElastiCache, etc. - A combination of AWS native and 3rd party security tools for infrastructure and application security (WAF, CNAPP, SCA/SAST, DAST, AWS GuardDuty, etc.) About you: - 2+ years of cloud security experience implementing security controls and best

  • Middle Python Engineer, Document App

    Remote (Portugal)

    remote Salary not disclosed

    Middle Python Engineer, Document App Remote (Portugal) Software Engineer Company description At PandaDoc, we're building the future of documents. Our platform helps teams create, send, track, and e-sign proposals, contracts, and other documents, making our clients' lives more efficient and collaborative. We're a fast-growing company with a global reach. Our product is used by people around the world, from small businesses to large enterprises. In 2024, we reached a major milestone: over $100 million in annual recurring revenue! We're constantly innovating and releasing new features to meet the evolving needs of our customers, all while focusing on stability, quality, and performance. Our Engineering team is a diverse and talented group of around 250 individuals, passionate about building a world-class product. While this is a fully remote position, we'd love for you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv whenever you'd like to connect with colleagues in person. Currently, PandaDoc is seeking a Middle Python Engineer to join our Document App Track . The role is part of the Document Domain team, which owns one of the most critical components of our platform - the document itself. This team is responsible for the core functionality that powers document creation, editing, and management across the product. The responsibilities include improving reliability, maintaining high quality standards, and enhancing developer experience while evolving the document platform to support new product capabilities. You will also have a chance to contribute to the long term domain excellence strategy. Are you adaptable, driven, and

  • Senior Python Engineer, Document App

    Remote (Poland)

    remote Salary not disclosed

    Senior Python Engineer, Document App Remote (Poland) Senior Software Engineer Company description At PandaDoc, we're building the future of documents. Our platform helps teams create, send, track, and e-sign proposals, contracts, and other documents, making our clients' lives more efficient and collaborative. We're a fast-growing company with a global reach. Our product is used by people around the world, from small businesses to large enterprises. In 2024, we reached a major milestone: over $100 million in annual recurring revenue! We're constantly innovating and releasing new features to meet the evolving needs of our customers, all while focusing on stability, quality, and performance. Our Engineering team is a diverse and talented group of around 250 individuals, passionate about building a world-class product. While this is a fully remote position, we'd love for you to visit our vibrant offices in Warsaw, Lisbon, or Kyiv whenever you'd like to connect with colleagues in person. Currently, PandaDoc is seeking a Senior Python Engineer to join our Document App Track . The role is part of the Document Domain team, which owns one of the most critical components of our platform - the document itself. This team is responsible for the core functionality that powers document creation, editing, and management across the product. The responsibilities include improving reliability, maintaining high quality standards, and enhancing developer experience while evolving the document platform to support new product capabilities. You will also have a chance to contribute to the long term domain excellence strategy. Are you adaptable, driven,

  • Customer Support Specialist

    Remote (Poland)

    remote $9K-$9K/mo

    Customer Support Specialist Remote (Poland) Customer Support Specialist, T2 (Poland, remote) Company Overview PandaDoc is an all-in-one document automation platform helping different teams close deals faster, streamline workflows, and deliver delightful customer experiences. With over 60,000 customers worldwide, PandaDoc simplifies the creation, approval, and eSignature of proposals, quotes, and contracts. For more information, visit https://www.pandadoc.com Support Team Our mission is to empower our customers to reduce inefficiencies and land real business impact. We don't see ourselves as just a support team - we're skilled product experts who unlock limitless possibilities by fostering collaboration and setting new standards for a seamless user experience. In this role, you will: - Deliver happy experiences in every customer interaction across chat, email, and other support channels. - Become a PandaDoc product expert, able to resolve Tier 2 (medium to high complexity) cases with confidence. - Effectively manage multiple customer issues simultaneously, demonstrating exceptional multitasking abilities and maintaining composure under pressure. - Collaborate with Tier 1 and Tier 3 teams to ensure smooth handoffs, efficient escalations, and timely resolutions. - Own technical investigations end-to-end by reproducing issues, applying strong analytical thinking to identify root causes, and effectively communicating clear workarounds or solutions to resolve complex customer inquiries. - Troubleshoot issues related to CRM integrations and API behavior with autonomy. - Maintain high performance across support KPIs ( CSAT, SLA, Case volume, Schedule adherence, and QA score ). - Share feedback and insights with the Product and Engineering teams to help shape future product improvements. -

  • Principal Product Manager, Document Domain

    Remote (Spain)

    remote Salary not disclosed

    Principal Product Manager, Document Domain Remote (Spain) PandaDoc is hiring a Principal Product Manager to lead the evolution of our Document Experience - redefining how professionals create, refine, collaborate on, and complete documents in an increasingly AI-driven world. You'll own the strategy and execution of PandaDoc's core document experiences, shaping how structured content, collaboration, and intelligent assistance come together into cohesive workflows. Your work will help customers move faster from ideas to finalized agreements by making document creation more intuitive, adaptive, and connected. This is a senior, hands-on role for a product leader who thrives at the intersection of user experience, platform systems, and applied AI. You'll guide multiple squads, align cross-functional partners, and translate emerging technologies into scalable product systems - balancing exploration with disciplined delivery. In this role, you will - Lead high-impact initiatives across document creation, authoring and collaboration experiences. - Shape cohesive end-to-end document workflows, ensuring users can move naturally from drafting to completion. - Integrate AI capabilities directly into document experiences - including authoring, refinement, structure, and automation - with a focus on real user outcomes. - Define product direction for modern document systems, blending structured content, intelligent assistance, and collaborative workflows. - Partner closely with design, engineering, AI platform, and core platform teams on APIs, integrations, and data models that enable scalable experiences. - Collaborate with other senior PMs to ensure consistent, connected journeys across PandaDoc. - Drive continuous improvement through experimentation, customer feedback, and product telemetry. - Shape the long-term direction of PandaDoc's

  • Senior Product Designer, Core UX & Mobile

    Remote (Poland)

    remote Salary not disclosed

    Senior Product Designer, Core UX & Mobile Remote (Poland) One of our key areas is the Core UX & Mobile area, where we work on the foundations of the experience for our users across both mobile and web platforms. In this area, we define the core patterns and architecture that other teams build upon. It's about setting the groundwork that ensures consistency, quality, and scalability across the product. We're looking for a strong, talented Senior Designer who will play a key role in this area and take ownership of it. This role involves close collaboration with multiple teams and requires someone who can confidently influence, and drive foundational experience decisions across the organization. Your responsibilities will include fostering innovation and working closely with diverse teams to ensure an outstanding user experience. Core UX & Mobile @PandaDoc - Develop Information Architecture: Design and evolve the overall information architecture of the application, ensuring clarity, logical structure, and seamless navigation across the entire product ecosystem. - Build Cross-Platform Foundations: Work across both web and mobile platforms to create consistent, scalable experience patterns that adapt to the specifics of each platform while maintaining a unified product vision. - Establish Core Experience Patterns: Define reusable UX patterns and structural frameworks that serve as the foundation for other teams, enabling them to build features on top of a coherent and well-designed base. - Collaborate with the Design System Team: Partner closely with the design system to ensure scalability, consistency, and technical feasibility, so that solutions are

  • Account Executive, Small Business

    Remote (USA)

    remote $118K-$118K

    Account Executive, Small Business Remote (USA) We are looking for individuals with a strong sales background to work in full-cycle motion with a substantial volume of inbound leads and bring new business customers to PandaDoc. In this role, you will: - Manage the full-cycle sales of qualified SMB leads (companies with 11-200 employees ) , including contract generation and other deliverables for closing across a diverse portfolio of products - Meet/exceed monthly sales goals using appropriate value-based sales approaches & techniques - Perform prospecting activities - work with leads assigned in order to set up a discovery and product demonstration by using different channels of communication: emails, calls, LI messages, etc. - Conduct discovery calls with prospects in order to understand their business needs and how PandaDoc can be a solution to them - Perform product demos and help prospects evaluate PandaDoc for their use case through demonstrations, events and target-specific initiatives - Work with prospects to help them move through value-based sales including qualification, discovery, evaluation and purchase - Negotiate and close deals with buyers - Work with other departments (such as Marketing, Customer Success and Account Management) to make sure we have best in class customer journey and a smooth handoff to the post-sale teams - Consistently manage a clean pipeline and work to progress buyers through sales stages - Maintaining or exceeding activity, pipeline, and closing metrics at the set targets About you: - 1-3 years of on-quota direct sales experience selling B2B applications/solutions - Experience with

  • Director, Product Marketing

    Remote (USA)

    remote $250K-$250K

    Director, Product Marketing Remote (USA) PandaDoc is looking for a Director of Product Marketing who's ready to own the function: strategy, team, narrative, and all. This isn't a "manage the roadmap and write the launch brief" role. You'll shape how PandaDoc shows up in the market as we build toward an AI-powered, agentic future, and you'll do it by being deeply embedded with Product, Sales, and Marketing.. Our PMMs work across the full product lifecycle: from influencing what we build, to taking it to market, to driving adoption across our customer base. You operate AI-first, not as a talking point, but as how you actually work. You bring sharp instincts, a bias for action, and the kind of cross-functional credibility that moves teams without requiring authority. This is a fully remote, US-based role reporting directly to the SVP of Marketing. Responsibilities: - Build and lead a world-class PMM team. You'll manage, coach, and develop a group of high-performing PMMs - setting the bar for what great looks like and creating real runway for their growth. - Define where we play and how we win. You'll set TAM, sharpen our target markets, and develop go-to-market strategies that connect directly to pipeline and revenue. Every initiative ties back to a business outcome. - Own our narrative. You'll craft and continuously sharpen PandaDoc's messaging and positioning, including how we show up in the market on AI-powered capabilities and the emerging agentic workflow category. This is the work that makes us win in competitive

  • Staff GTM Data Scientist

    Remote (USA)

    remote $190K-$210K

    Staff GTM Data Scientist Remote (USA) The Opportunity As a Staff Data Scientist at PandaDoc, you will serve as a senior analytical leader, embedding yourself deeply in our product and business data to uncover non-obvious insights and drive actionable recommendations. A primary focus of this strategic role is to champion and drive the organizational shift toward a data-driven culture. You will own the advancement of our experimentation capabilities, train other analysts and data scientists on causal methodologies, and leverage your expertise to provide leadership with a clear, reliable understanding of true impact and causality. You will report to the Director of GTM Data and act as a strategic thought partner to Go-to-Market teams, Marketing, Product, Finance, Design, Engineering, and executive leadership, ensuring alignment between data insights and critical business decisions. What You'll Do Experimentation & Causal Strategy - Lead the Experimentation Roadmap: Define, champion, and execute a strategic roadmap for measuring impact across PandaDoc, focusing on high-leverage business questions related to customer workflows, churn risk, and long-term value (LTV). - Advanced Experiment Design: Design, implement, and rigorously analyze complex A/B tests, multivariate experiments, and adaptive experimentation methods, including the application of Bayesian experimentation, to assess the effectiveness of proposed product changes and business levers. - Causal Inference Beyond A/B: Apply advanced causal inference techniques (e.g., difference-in-differences, synthetic control, propensity score matching, and instrumental variables) to scenarios where randomized controlled trials (RCTs) are infeasible. - Deep Dive Analysis: Conduct complex, proactive, and exploratory analysis to discover latent user behavior, emerging trends,

  • Senior Site Reliability Engineer

    Remote (Europe)

    remote Salary not disclosed

    Senior Site Reliability Engineer Remote (Europe) Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime. The SRE team achieves this by: - Owning the incident management processes and tools. - Managing the observability stack and alerting systems to enable timely investigation and mitigation. - Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks. In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining reliable operations. In this role, you will: - Own and influence the incident management process end-to-end - Maintain and evolve on-prem observability stack - Keep production applications running smoothly by participating in the on-call rotation - Develop automations and tools to support platform reliability - Contribute to production services with performance and resiliency in mind - Collaborate with product engineers to foster SRE principles within the R&D organization - Be a mentor for the SRE team or product engineers About you: - Solid programming experience, namely Python (Django and AsyncIO) and/or Java (Spring Boot) - Experience in maintaining an observability tools suite (specifically, LGTM - Loki, Grafana, Tempo, Mimir) - Experience in development and maintenance of Python services in production - Strong experience with AWS and Kubernetes - Solid proficiency in working with relational databases (PostgreSQL) and messaging systems (e.g. RabbitMQ, NATS, Kafka) - An experienced on-call SRE engineer - Enjoy hands-on troubleshooting of distributed systems in production environments - You act like an