Customer Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified

Salary

$9K-$9K/mo From the posting source checked Jun 20, 2026

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Specialist Remote (Poland) Customer Support Specialist, T2 (Poland, remote) Company Overview PandaDoc is an all-in-one document automation platform helping different teams close deals faster, streamline workflows, and deliver delightful customer experiences. With over 60,000 customers worldwide, PandaDoc simplifies the creation, approval, and eSignature of proposals, quotes, and contracts. For more information, visit https://www.pandadoc.com Support Team Our mission is to empower our customers to reduce inefficiencies and land real business impact. We don't see ourselves as just a support team - we're skilled product experts who unlock limitless possibilities by fostering collaboration and setting new standards for a seamless user experience. In this role, you will: - Deliver happy experiences in every customer interaction across chat, email, and other support channels. - Become a PandaDoc product expert, able to resolve Tier 2 (medium to high complexity) cases with confidence. - Effectively manage multiple customer issues simultaneously, demonstrating exceptional multitasking abilities and maintaining composure under pressure. - Collaborate with Tier 1 and Tier 3 teams to ensure smooth handoffs, efficient escalations, and timely resolutions. - Own technical investigations end-to-end by reproducing issues, applying strong analytical thinking to identify root causes, and effectively communicating clear workarounds or solutions to resolve complex customer inquiries. - Troubleshoot issues related to CRM integrations and API behavior with autonomy. - Maintain high performance across support KPIs ( CSAT, SLA, Case volume, Schedule adherence, and QA score ). - Share feedback and insights with the Product and Engineering teams to help shape future product improvements. -

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