Account Manager, Commercial

Benefits

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401(k) match

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About this role

Account Manager, Commercial Remote (USA) Make a significant impact on our growth! As a Commercial Account Manager, you'll be instrumental in driving revenue growth and fostering long-term partnerships within our valuable Commercial business customer base (201-500 employees). This team focuses on value-based selling through building strong relationships with department heads and key stakeholders with our Commercial customers. Our Commercial Account Managers thrive in a fast-paced environment and build strong client relationships. These Account Managers work cross-functionally with marketing, sales, product and customer success to develop close relationships with their customers in order to grow their book of business. In this role, you will: Growth & Revenue Generation: - Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities. Customer Success & Retention: - Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations. - Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients. - Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth. Strategic Account Management: - Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships. - Collaborate effectively with cross-functional teams (Customer Success,

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