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Immersive

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  • Desktop Support Specialist

    Raleigh, North Carolina

    onsite Salary not disclosed

    Desktop Support Specialist Raleigh, North Carolina Innovation Starts With You. Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz facilities may be required. Responsibilities: - Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution. - Perform installation, imaging, configuration, and deployment of end-user hardware and software, including Windows and Apple-based devices. - Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and clear communication. - Support new hire onboarding and employee offboarding activities, including device provisioning, account setup coordination, training, asset recovery, and secure data handling. - Deliver white-glove, executive-level IT support for local leadership and visiting executives, including rapid response and proactive issue prevention. - Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets. - Participate in Priority 1 (major) incident response, assisting with issue triage, onsite coordination, root cause analysis, and post-incident follow-up. - Provide onsite support for conference rooms, training rooms, and AV systems, including Microsoft Teams Rooms and other collaboration technologies. - Coordinate with global and regional IT teams (L1, L3, infrastructure, security, and vendors) to resolve cross-functional issues. - Maintain accurate documentation of incidents, solutions, asset inventory, and standard operating procedures. - Ensure compliance with company

  • Virtual Instructor (Phlebotomy)

    USA

    unspecified Salary not disclosed

    Virtual Instructor (Phlebotomy) USA CGS is seeking dedicated and dynamic Virtual Instructors to join our instructional delivery services team. As a Virtual Instructor, you will play a crucial role in delivering engaging and interactive online learning experiences for a leading plasma donation organization. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of plasma center technical training. Responsibilities - Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. - Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience. - Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting. - Provide clear explanations of complex concepts and encourage learner participation and critical thinking. - Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments. - Monitor and assess learner progress, providing timely feedback and support to address individual learning needs. - Maintain an online presence throughout the instructional day, promptly responding to learner inquiries and concerns via email, chat, and other communication channels. - Stay current with emerging trends and best practices in virtual instruction and online education. - Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience. - Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise. - Uphold academic integrity and ethical standards in all interactions

  • Operations Manager

    Canada

    remote Salary not disclosed

    Operations Manager Canada Innovation Starts With You. Operations Manager Full time - Permanent Position. Remote / NB, Canada. Job Role: As an Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program. Responsibilities: - Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management. - Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations. - Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training. - Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness. - Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal). - Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary. - Facilitate quarterly and annual business reviews in collaboration with client stakeholders. - Lead the implementation of process excellence and continuous improvement initiatives. Qualifications: - A bachelor's degree in Business Administration, Human Resources, Education, or a related field. - 15+ years of experience in training delivery operations, program management, or a related role. - High

  • Channel Renewals Specialist

    Phillipines

    unspecified Salary not disclosed

    Channel Renewals Specialist Phillipines Innovation Starts With You. Channel Renewals Specialist Full time - Permanent Position APAC Region Job Role: The Channel Renewal Specialist will serve as the primary point of contact between the client and its partners, focused on building strong relationships and driving engagement within the product ecosystem. Your role is to guide partners through the renewal process by providing proactive support and using predictive analytics to identify new opportunities. Responsibilities: - To provide proactive support to our client's partners. Support will include multiple categories ranging from assisting a partner in reviewing upcoming renewal opportunities to coaching and supporting them on the renewal process (detailed training will be provided). - To provide administrative functions and reporting activities as required. These include tracking and reporting renewal progress, recording partner renewal activities accomplished, reporting on key positive accomplishments, and documenting issues with recommendations. - To provide clear direction for our client's partners to accomplish certain tasks. These include identifying upcoming renewals, certifying renewal completion, entering partners' renewals in our client's portal, utilizing the client's predictive analytics for upcoming opportunities, developing action item lists for follow-up, tracking the status of partners' progress against the action item lists, and documenting the status of each partner. Qualifications: - Two (2) years of experience, preferably in a sales or renewals position. - The ability to clearly communicate on the telephone in English and demonstrate excellent writing/communication skills. - Full availability to support operations during APAC business hours (Philippine Standard Time). - Proficient in the

  • Instructional Delivery Scheduler

    Canada

    remote Salary not disclosed

    Instructional Delivery Scheduler Canada Innovation Starts With You. Instructional Delivery Scheduler Full time - Permanent Position Remote - Canada. Job Role: The Instructional Delivery Scheduler will play a crucial role in organizing, scheduling, and coordinating the logistical aspects of a plasma center technical training program. This role involves liaising with instructors, learners, members of the CGS instructional delivery administration team, and the client's process excellence and technical training operations stakeholders to ensure the successful execution of the plasma center technical training program. Responsibilities: - Coordinate the scheduling and logistics of virtual instructor-led training sessions. - Communicate effectively with instructors, learners, and relevant stakeholders to ensure all parties are informed about training schedules, requirements, and changes such as revised training plans. - Assist in the creation and distribution of training materials, handouts, and resources as needed. - Maintain accurate training records, attendance sheets, and evaluations, ensuring compliance with established procedures. - Provide virtual support during training sessions, troubleshooting logistical issues, and ensuring a smooth delivery of the program. - Collaborate with the instructional delivery services team to gather feedback and evaluate training sessions for continuous improvement. - Support the development and implementation of processes to streamline training delivery operations. Qualifications: - Bachelor's degree in Business Administration, Communications, or a related field. “ Relevant experience may substitute for formal education.” - 5+ years of experience in coordinating training programs, events, or similar activities. - Strong organizational and multitasking skills with a keen attention to detail. - High proficiency in the use of:

  • Virtual Instructor

    USA

    unspecified Salary not disclosed

    Virtual Instructor USA Position: Virtual Instructor CGS is seeking dedicated and dynamic Virtual Instructors to join our instructional delivery services team. As a Virtual Instructor, you will play a crucial role in delivering engaging and interactive online learning experiences for America's leading humanitarian services organization. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of biocollections technical training. Responsibilities - Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. - Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience. - Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting. - Provide clear explanations of complex concepts and encourage learner participation and critical thinking. - Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments. - Monitor and assess learner progress, providing timely feedback and support to address individual learning needs. - Maintain an online presence throughout the instructional day, promptly responding to learner inquiries and concerns via email, chat, and other communication channels. - Stay current with emerging trends and best practices in virtual instruction and online education. - Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience. - Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise. - Uphold academic integrity and ethical standards in all

  • Software Developer

    Saint John, NB Canada

    unspecified Salary not disclosed

    Software Developer Saint John, NB Canada Innovation Starts With You. Software Developer Full time - Permanent Position Job Role: As a Java Software Developer responsible for designing, building and maintaining business-critical systems. This role requires not only strong backend engineering skills, but also the ability to communicate effectively with a wide range of stakeholders, including internal teams, external clients, business owners, and C-level executives. The ideal candidate has a solid foundation in backend development using Go and Java, with experience working in smaller focused teams. While not all technical skills are required at the start, the successful candidate is expected to work with key team members and develop the skills required for the Responsibilities: - Design, develop, and maintain enterprise backend services using Go and Java - Participate in client and stakeholder meetings to gather, validate, and refine business and technical requirements - Create, review, and maintain requirements documentation, technical designs, and solution specifications - Present technical solutions, system designs, and implementation details to: - Internal engineering teams - Business stakeholders - Senior leadership and executive audiences - Design and Develop systems using both monolithic and microservices architectures, applying appropriate enterprise patterns - Model relational data and write SQL queries, including joins, constraints, and normalized schemas - Collaborate across teams (engineering, QA, product, operations) in a structured development process - Contribute to code reviews, architectural discussions, and continuous improvement initiatives - Integrate with SSO Systems (SAML and Oauth2) - Knowledge of Security and Privacy Standards - Integrate with Third Party

  • Renewal Manager

    Saint John

    onsite Salary not disclosed

    Renewal Manager Saint John Innovation Starts With You. Renewal Manager Full time - Permanent Position Saint John, NB / On-Site. Job Role: As a Renewal Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager - Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes. Responsibilities: - Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn. - Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies. - Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully. - Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes. - Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs. - Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals. - Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell. - Strong documentation skills will be required. Qualifications: - Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or

  • Product Specialist

    Calgary

    unspecified Salary not disclosed

    Product Specialist Calgary Product Specialist - Calgary (Part-Time) Company Profile For over 40 years, CGS has empowered global enterprises, regional companies, and government agencies to achieve breakthrough performance through business applications, enterprise learning, and outsourcing services. Headquartered in New York City, with offices worldwide, CGS focuses on delivering comprehensive solutions that meet clients' complex, multi-dimensional challenges. Our latest venture, CGS Immersive, brings together cutting-edge technology and transformative learning experiences. We have created Cicero (AI platform), a revolutionary role-playing solution designed to supercharge workforce capabilities across sales, leadership, and customer support functions. Position Summary Engage members at our in-store kiosk by guiding them through the Cicero web app to discover personalized charcuterie recommendations. Create memorable tasting experiences that drive product sales while introducing members to digital tools that enhance their shopping journey. Key Responsibilities - Greet members and invite them to explore the Cicero charcuterie recommendation app at the kiosk station. - Walk members through the app interface, helping them input preferences for occasions, flavor profiles, and needs. - Maintain an appealing, sanitary kiosk display with proper guidance and friendly fact disclosure. - Answer member questions about the technology and purpose. - Collect formal and informal feedback on the app experience to support ongoing improvements. Qualifications - Previous retail, food service, or demonstration experience preferred. - Comfortable learning and explaining app-based tools to customers with varying tech familiarity. - Friendly, approachable demeanor with strong verbal communication skills. - Ability to stand for extended periods. Schedule Weekend availability required. Shifts typically Friday

  • Sales Manager

    New York City, New York, USA

    unspecified Salary not disclosed

    Sales Manager New York City, New York, USA AI + XR + Workforce Performance CGS Immersive is looking for a high-impact revenue leader to help transform an already-successful custom learning and immersive solutions business into a scaled AI/XR platform company. Our portfolio includes Cicero , an AI roleplay and workforce productivity platform, and TeamworkAR , an immersive AR/XR solution used to improve readiness, execution, and performance in high-stakes environments. CGS Immersive serves major enterprise customers and was recently recognized by Fast Company as one of the world's most innovative companies. We need more than a traditional Manager of Sales. We need a builder. This role is for someone who can personally close strategic enterprise deals , upgrade and coach a sales team , tighten pricing and GTM , and help lead the transition from a service-led motion to a more repeatable platform-led revenue engine. You will report directly to the President and work cross-functionally with Marketing, Product, Finance, Delivery, and Customer Success. You should be excited by questions like: - How do we turn custom credibility into scalable platform growth? - How do we improve pipeline quality and forecast accuracy fast? - How do we package, price, and position our offerings so enterprise buyers move faster? - How do we improve renewals and expansion by aligning sales, customer success, and delivered value? You are likely a fit if you have: - A strong record of winning enterprise deals yourself. - Experience leading sales in a startup or growth-stage environment. -

  • Sales Executive - Pharma + MedTech

    US / Canada

    remote Salary not disclosed

    Sales Executive - Pharma + MedTech US / Canada Sales Executive - Pharma + MedTech (Individual Contributor) CGS Immersive | TeamworkAR / Cicero Location: USA/Canada (Remote) Travel: ~25% Company Profile: For over 40 years, CGS has empowered global enterprises, regional companies, and government agencies to achieve breakthrough performance through business applications, enterprise learning, and outsourcing services. Headquartered in New York City, with offices worldwide, CGS focuses on delivering comprehensive solutions that meet clients' complex, multi-dimensional challenges. Our latest venture, CGS Immersive, brings together cutting-edge technology and transformative learning experiences. We have created Cicero (AI platform), a revolutionary role-playing solution designed to supercharge workforce capabilities across sales, leadership, and customer support functions. CGS Immersive: We build Cicero, a world-leading AI roleplay and workforce productivity application that helps organizations practice the conversations that drive outcomes-so commercial, service, and customer-facing teams execute with confidence and consistency. Role Overview: We're hiring a senior, quota-carrying Individual Contributor to expand Cicero across pharma and MedTech business units in the USA and Canada. Key Responsibilities: - Manage the entire sales process: from prospecting and discovery to crafting solutions and closing deals - Focus on selling to pharma and MedTech sectors (covering medicines and equipment), mainly targeting the business unit level - Engage in high-level discussions with Commercial/BU leaders, Operations teams, and other key decision-makers - Develop advocates, build multi-threaded account relationships, and ensure clear next steps are established - Leverage storytelling to highlight Cicero's value: define the problem, outline the cost, present the change, and celebrate the

  • Enterprise Sales Executive - EHS/HSE

    US / Canada

    remote Salary not disclosed

    Enterprise Sales Executive - EHS/HSE US / Canada Enterprise Sales Executive - EHS/HSE Immersive (XR + AI) (Individual Contributor) CGS Immersive | TeamworkAR / Cicero Location: USA/Canada (Remote) Travel: ~25% Company Profile: CGS Immersive develops Cicero and TeamworkAR, two world-leading workforce productivity platforms. We help organizations reduce risk and improve execution by enabling frontline teams to build and practice high-stakes scenarios-safely, repeatedly, and measurably-using immersive experiences (VR/AR/XR) and AI. Role Overview: We're hiring a senior quota-carrying Individual Contributor to expand our footprint in Energy and Manufacturing, selling immersive EHS/HSE solutions that drive: - Higher compliance and competency - Fewer injuries and incidents - Better readiness for rare/high-risk events - Faster onboarding and consistent execution across sites This role is for a seller who can operate comfortably in the boardroom and on the plant floor-building executive conviction and site-level adoption. Key Responsibilities: - Manage the full sales cycle: prospecting, discovery, solution design, pilot, rollout, and expansion. - Focus on selling to Energy & Manufacturing clients by engaging key decision-makers and cross-functional teams. - Conduct value-focused discovery to link EHS needs with operational benefits. - Develop business cases that align safety priorities with executive decisions. - Create effective pilots and drive multi-site/enterprise rollouts. - Work with product teams to deliver impactful demos and workshops. - Keep a disciplined pipeline and provide accurate forecasts. Required Qualifications: - Demonstrated success in enterprise B2B sales with a focus on engaging EHS/HSE/Operational leaders. - Proven ability to sell XR (VR/AR/XR) solutions tailored for training, operations, or

  • Founding Enterprise Account Executive (Cicero Interview Software)

    US/ Canada

    remote Salary not disclosed

    Founding Enterprise Account Executive (Cicero Interview Software) US/ Canada Innovation Starts With You. Founding Enterprise Account Executive (Cicero Interview Software) US/Canada (Remote) / Full Time - Permanent. Role Overview: We're hiring a hands‑on Founding Enterprise AE to open and close new subscription logos, fast. You'll be the tip of the spear alongside our President and product leadership. Cicero Interview Software Solution: Cicero Interview is a point solution on the Cicero AI Platform from CGS Immersive. We conduct structured, explainable, resume‑aware interviews at massive scale-in multiple languages-with native identity + liveness verification and audit‑ready shortlists managers trust. Where others automate fragments (scheduling, summaries, generic question banks), Cicero unifies the interview into a compliant, defensible decision workflow. Key Responsibilities: - Manage end-to-end enterprise sales, from targeting accounts to closing deals. - Lead pilots that demonstrate value and drive annual subscriptions. - Work with Procurement, Legal, InfoSec, and HRIT/ATS systems to finalize agreements. - Collaborate with leadership and marketing for effective deal strategy. - Maintain a qualified pipeline with accurate forecasting. - Drive new ARR with major HR and Talent clients. - Start with key use cases and broaden adoption. - Address concerns about regulation, fairness, and fraud to encourage buying. Required Qualifications: - Must have 5-10+ years of experience selling enterprise SaaS, ideally in HR technology or workflow/AI, with a strong track record of closing six‑figure subscriptions and complex, multi‑stakeholder deals. - Must be well-versed in the TA/HR market, engaging buyers such as CHROs, Heads of Talent, TA Ops, HRIT, Compliance, and

  • Instructional Delivery Scheduler

    USA

    unspecified Salary not disclosed

    Instructional Delivery Scheduler USA CGS is seeking an experienced Instructional Delivery Scheduler to join our instructional delivery services team. The Instructional Delivery Scheduler you will play a crucial role in organizing, scheduling, and coordinating the logistical aspects of a plasma center technical training program. This role involves liaising with instructors, learners, members of the CGS instructional delivery administration team, and the client's process excellence and technical training operations stakeholders to ensure the successful execution of the plasma center technical training program. Responsibilities - Coordinate the scheduling and logistics of virtual instructor-led training sessions. - Communicate effectively with instructors, learners, and relevant stakeholders to ensure all parties are informed about training schedules, requirements, and changes such as revised training plans. - Assist in the creation and distribution of training materials, handouts, and resources as needed. - Maintain accurate training records, attendance sheets, and evaluations, ensuring compliance with established procedures. - Provide virtual support during training sessions, troubleshooting logistical issues, and ensuring a smooth delivery of the program. - Collaborate with the instructional delivery services team to gather feedback and evaluate training sessions for continuous improvement. - Support the development and implementation of processes to streamline training delivery operations. Qualifications - A bachelor's degree in Business Administration, Communications, or a related field. Relevant experience may substitute for formal education. - 5+ years of experience in coordinating training programs, events, or similar activities. - Strong organizational and multitasking skills with a keen attention to detail. - High proficiency in the use of: -