Renewal Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Renewal Manager Saint John Innovation Starts With You. Renewal Manager Full time - Permanent Position Saint John, NB / On-Site. Job Role: As a Renewal Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager - Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes. Responsibilities: - Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn. - Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies. - Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully. - Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes. - Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs. - Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals. - Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell. - Strong documentation skills will be required. Qualifications: - Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.