Renewal Manager

Benefits

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Weekend work

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About this role

Renewal Manager Saint John Innovation Starts With You. Renewal Manager Full time - Permanent Position Saint John, NB / On-Site. Job Role: As a Renewal Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager - Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes. Responsibilities: - Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn. - Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies. - Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully. - Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes. - Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs. - Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals. - Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell. - Strong documentation skills will be required. Qualifications: - Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or

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