Northwest Bancshares INC jobs

Financial Advisor Columbus, OH OH0713 NW Bancshares HQ Job Description Financial Advisor is responsible for the development of new business on the financial services platform and maintaining relationships with numerous sources of new business including company officials, life underwriters, attorneys, accountants and social acquaintances. The Financial Advisor will also discuss the advantages of proper planning and obtaining background information on corporate or personal finances, family relationships and employee status. Essential Functions • Develop new business on the financial services platform • Retain existing business • Initiate contacts for developing and closing new business • Conduct securities buying and selling • Develop and meet with prospects to explain Northwest's investment services • Discuss the advantages of proper planning and obtaining background information on corporate or personal finances, family relationships and employee status • Maintain an ongoing relationship with existing customers to retain and develop business • Develop a high community profile • Utilize Northwest office network for referrals and prospects • Ensure mailing lists are maintained and participating in marketing initiatives and campaigns • Conduct educational meetings as required • Communicate on the development of new business accounts • Administer certain client accounts as required • Assist with setting personal goals and targets • Meet and/or exceed annual production guidelines • Cultivate potential referrals from existing clients, Retail Offices, Northwest's departments and centers of influence in the community • Complete financial profiles and accurately analyze customer needs and prepare proposals • Recommend products and services accordingly, taking into account all available

Treasury Management Advisor Columbus, OH OH0713 NW Bancshares HQ Job Description Job Summary The Treasury Management Advisor is responsible for Sales of Treasury Management Services to business customers, including following up on referrals from Consumer Banking, Commercial Banking, Business Banking and Trust Services. This position leads and coordinates the sales presentation effort, develops new business that aligns with assigned goals, and communicates with clients to assure customer service is being maintained. Essential Functions Partner/cultivate relationships with retail offices Assist Treasury Management Operations Manager with special projects such as introducing new products Create meaningful relationships with customers to enhance their use of Northwest products and services Report work progress to supervisor Co-Plan and co-develop strategic initiatives with Manager Train departmental personnel on new products and services Produce quality business proposals Analyze Northwest and competition's statements for comparisons Knowledge of account analysis products Knowledge of IBS Treasury Management products Knowledge of non-personal Checking Products Produce quality Power Point presentations Knowledge of Municipal Account Product Knowledge of Sweep Account Product Analyze/prepare target balance calculations Analyze/prepare Earning Credit Ratio calculations on analysis accounts Knowledge of Merchant Services Knowledge of Business/Debit/Credit Cards Knowledge of Remote Deposit Capture, ACH, Account Reconciliation, Positive Pay, VISA, Lockbox, and ESCROW Management Understand business cash flow cycle Perform face to face presentations and meetings Follow sales goals and directives Collaborate with regional team Prospect/develop new clients Identify client's needs and make sound recommendations Accurately determine possible needs of customers Coordinate sales efforts with other departments Determine possible clients for referral

Regional Mortgage Operations Manager Columbus, OH OH0713 NW Bancshares HQ Job Description The Regional Mortgage Operations Manager is responsible to supervise the day to day sales and production operations for the distributed channel, and implementing strategies, policies and guidelines. ESSENTIAL FUNCTIONS: Lead team effort to ensure accountability for maximum results as defined by key performance indicators Implement procedures to meet or exceed goals Ensure continuous improvement Manage work hours and FTEs to control costs and pipelines to ensure balanced workload and optimal results Respond to monthly QC findings and implement improvement plans as necessary Assist with monthly metrics report, including staff changes and utilization rates by role Review, calculate, and provide monthly incentive payments to Human Resources within required timeframes Work closely with Regional Sales Managers to achieve department goals and optimize customer experience Decision consumer, equity, and mortgage loans Work with public agencies to expand relationships and increase production of CRA lend (Habitat, Neighborworks, First Front Door, etc.) Exercise credit judgment and creativity Perform pricing and underwriting exceptions Work with retail offices and internal business partners on approval and exception requests Maximize results by consider portfolio balances, yields, and risk when making credit and pricing decisions Understand and comply to investor, insurer, and Northwest policies, and with mortgage industry regulations Keep informed of changing rules and regulations Mentor team to improve results Implement procedures to retain loans, and to generate activity from new and exist customers, as well as non-customers Ensure compliance with Northwest's policies and procedures, and Federal/State

Manager of Retirement Services 2 Locations OH0713 NW Bancshares HQ, PA0258 Bellevue Job Description This position will spearhead the entirety of Northwest Banks Retirement Plan business with a primary focus on growing sales and client acquisition, AUA and departmental growth objectives. They will build Internal and External strategies to capitalize on the NWB regional structure and work in conjunction with the Trust and Financial Advisor teams to ensure broad participation and cooperation. The Manager of Retirement Services is responsible for direct supervision of the Retirement Plan Consultants and serving as a leader and resource to Retirement Plan Administrators and staff regarding overall retirement plan issues, overseeing plan administration in accordance with plan documents and regulatory standards (i.e. DOL, ERISA, IRS), and performing a variety of technical, compliance and customer service duties relating to Employee Benefit Administration. Ancillary duties including developing, assisting, and implementing retirement and education plans to promote participant employee awareness and cross referrals to other business lines. Essential Functions • Monitor vendor and administrator performance to ensure a high level of service • Direct and provide guidance to staff and plan sponsors • Oversee retirement plan budgets, forecasts, and development of long term retirement plan strategies • Contact customers, problems solving, and communicating as required on technical issues • Work closely with Employee Benefit Compliance Specialist to draft policies and procedures, monitoring departmental compliance efforts and creating a culture of accountability regarding compliance issues • Maintain extensive knowledge of Plan documents for 401(k), 403(b), 457, and defined benefit

Floating Teller (Cranberry Twp, Butler, Ross Twp) PA0252 Elizabeth Job Description DESCRIPTION Northwest tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. The floating teller position also supports the operational needs of the bank by traveling to various locations and working a varied, flexible schedule. ESSENTIAL FUNCTIONS: Have open availability to work a flexible schedule that varies weekly, sometimes daily, based on the needs of the Bank Travel to Bank locations within a specified geographic region, potentially mid-shift with little notice Must have access to reliable transportation to facilitate working in multiple locations Reliable attendance is required Achieve financial wellness activity goals, such as identifying referral opportunities Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services. Actively engage with and greet customers and take ownership to resolve any customer issues or concerns Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed Assigned an elevated drawer limit, check signing authority, supervisor authority in teller system, as needed Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of

Distributed Mortgage Loan Senior Processor Columbus, OH OH0713 NW Bancshares HQ Job Description The Distributed Mortgage Loan Processor is responsible to process residential mortgage loan applications in accordance with internal policies and procedures, secondary market guidelines, as well as relevant government regulations and procedures. Essential Functions • Ensure compliance with third party vendors and total document and data integrity • Manage personal workload/workflow • Interact with Mortgage Loan Originators, Loan Production Assistants and other members of the fulfillment team on a daily basis • Obtain original information and documentation from Mortgage Loan Originators (MLOs) and Loan Production Assistants for underwriting review • Interact with third-party vendors to acquire verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts and other reports as needed for each loan file • Organize, review and validate all loan file documentation for completeness and quality to ensure that the file is ready for submission • Manage a pipeline of working loan files to ensure loan files move through processing and closing in a timely manner • Update data in the Encompass loan origination system to ensure all file information is current and accurate • Process loan files in compliance with Northwest policies, regulatory guidelines, investor and industry standards • Maintain current knowledge of mortgage loan programs, procedures and guidelines Additional Essential Functions • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and

District Manager State College, PA PA0725 State College Business Office Job Description The District Manager will be full responsibility and accountability for the sales and service productivity, operations and customer experience (the customer journey) of a group of Financial Center locations and managers within the assigned Northwest Bank footprint/geography. The District Manager will engage a group of Financial Center locations to promote business growth through the development of deposits, assets, fee-based services and the development and retention of new and existing consumer and business customers. There will be a level of accountability for community engagement, CRA (Community Reinvestment Act) opportunities and collaboration as well as partnering with the respective HRBP on employee relations. Additionally, the District Manager will be accountable for regularly evaluating employee performance, provide challenging opportunities for career growth, along with ensuring the appropriate coaching is delivered, while being present within the district and collaborating with financial center employees to ensure there is consistent commitment to our company culture and Northwest Bank standards of excellence. Essential Functions • Team Leadership and Development: Provide leadership and guidance to financial center managers and their teams. Conduct regular coaching sessions and performance evaluations to ensure alignment with Northwest Bank standards and goals, utilizing the HR tool. Providing insight to enhance the skills and capabilities of team members. • Profitability and Growth: Manage the sales function for the assigned geography (district) and coach team members, setting the example and tone for a strong sales environment that is collaborative. • Consistently coach to

Performance Excellence Partner 2 Locations OH0713 NW Bancshares HQ, PA0258 Bellevue Job Description To create, implement, and assess company-wide solutions focused on succession planning to ensure the continuity and success of our talent. Identify and manage tools to develop high potential employees while addressing any skill gaps or development opportunities to ensure the entire organization has the right people in the right roles. In addition to developing strategies to increase employee engagement to enhance the overall employee experience for retention. Essential Functions Identify key roles and potential successors while developing assessment methods to evaluate skills and competencies Prepare potential successors for key positions within the organization to ensure a smooth transition during leadership change Collaborate with management to establish performance goals and feedback Identify factors that contribute to employee engagement and retention Work closely with HR Business Partners and other departments to implement talent management initiatives Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Education and Experience Bachelor's degree in business or management preferred 6-8 years of business solutions or leadership development experience preferred This position will be performed onsite Monday - Thursday. Remote work on Fridays is available. #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Deposit Pricing & Analytics Manager 4 Locations Job Description Northwest Bank is a premier financial services provider focused on delivering best-in-class customer experiences while remaining committed to the local communities we serve. The Deposit Pricing & Analytics Analyst will work cross functionally with partners to accelerate balance and customer acquisition, manage balance retention, and ensure the competitive positioning of deposit products across multiple geographies. This position will support in the creation, maintenance, and execution deposit rate strategies for the Consumer and Business portfolios, including development and management of pricing elasticity models to support balance growth and desired net interest margins. This role will require effective collaboration with key bank partners, including line of business leadership, marketing, technology, enterprise project management, compliance, and finance. Additionally, the Deposit Pricing & Analytics Analyst will participate in the execution of projects to support enhancements, product launches and marketing campaigns. Essential Functions • Develop / Manage Deposit Pricing models to optimize rate / marketing activities allowing the bank to grow at the lowest overall cost. Including monitoring competitive landscape and ensuring Northwest maintains its desired pricing stance. • Assist in the management of overall Net Interest Margin for organization, partnering with Retail, Business and Commercial Lines in addition to Treasury management to find the optimal pricing point to support balance acquisition and retention through economic cycles. • Execute short-term rate tactics, support the development of new product and rate concepts, and develop long term product pricing and rate strategies • Support the development / management

Licensed Relationship Manager in Development - Continuous Opening 3 Locations Job Description Location for this position would be within our Pittsburgh market. DESCRIPTION As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship. The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience. ESSENTIAL FUNCTIONS: Employees who are not fully licensed at the time of hire will participate in the Licensed Relationship Manager (LRM) Development program. During this time, the employee will temporarily act as a Personal Banker until successfully completing the program and passing all required licensing exams. The expectation of the Development program is completion of one year. Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security. Proactively identify areas for improvement and implement strategies

Contact Center Specialist - Erie, PA Erie, PA PA0740 Erie Contact Center Job Description Start Your Career Where Support Meets Opportunity Looking for more than just a job? At our Contact Center, you'll find a community that invests in you . With 4-6 weeks of personalized training, hands-on support from experienced leaders, and a team that's always got your back, you'll be set up for success from day one. Our ergonomic, wellness-focused workspaces help you feel your best-so you can do your best. And with most of our Supervisors starting in this very role, your future here is full of possibility. Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also directly apply to any current open positions of interest to ensure consideration. Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a

Contact Center Specialist - Buffalo, NY Buffalo, NY NY0705 NY Region Business Office Job Description Start Your Career Where Support Meets Opportunity Looking for more than just a job? At our Contact Center, you'll find a community that invests in you . With 4-6 weeks of personalized training, hands-on support from experienced leaders, and a team that's always got your back, you'll be set up for success from day one. Our ergonomic, wellness-focused workspaces help you feel your best-so you can do your best. And with most of our Supervisors starting in this very role, your future here is full of possibility. Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also directly apply to any current open positions of interest to ensure consideration. Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on

Mortgage Loan Originator 3 Locations PA0445 Williamsport, PA0452 Luzerne, PA0454 Wilkes-Barre Job Description Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Private Banker Mount Joy, PA PA0186 Mount Joy Job Description The Private Banker is responsible for the overall affluent (based on complexity / financial needs) client experience, ensuring collaboration of relevant entities to deliver the full spectrum of Northwest Bank products and services with respect to capabilities and solutions. The includes identification of other experts such as investments, mortgage, small business banking and personal trust services. Essential Functions • Initiate contacts for developing and closing new business • Collaborate across business lines including investments, mortgage, small business, trust, lending, and other Northwest products and services. • Cultivate and maintain relationships with numerous sources of new business including company officials, life underwriters, attorneys, accountants and social acquaintances • Discuss the advantages of proper planning and obtaining background information on corporate or personal finances, family relationships and employee status • Develop a high community profile • Utilize Northwest office network for referrals and prospects, subject to opt out of affiliate sharing • Communicate on the development of new business accounts • Meet and/or exceed annual production guidelines • Complete financial profiles and accurately analyze customer needs and prepare proposals • Recommend products and services accordingly, taking into account all available alternatives • Perform presentations, meetings, and seminars with prospects • Cross-sell Northwest products and services • Provide product and services training for Retail Office and Northwest Department personnel on a periodic basis • Ensure Compliance with FINRA/SEC regulations and requirements (licensed representatives) • Monitor client accounts on an ongoing basis • Schedule

Financial Center Banker North Ridgeville, OH OH0518 North Ridgeville Job Description As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship. The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience. ESSENTIAL FUNCTIONS: Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security. Proactively identify areas for improvement and implement strategies to enhance operational effectiveness Leadership Portraying the Northwest Bank Culture: Deliver exceptional customer service experiences. Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives. Utilize active listening skills to uncover opportunities to enhance their financial well-being Relationship Building: Build long-term relationships with customers by providing ongoing support

Small Business Banker II Buffalo, NY NY0705 NY Region Business Office Job Description Job Description The Small Business Banker II services a wide variety of business loans including commercial and industrial loans, SBA, and commercial real estate while working as part of a team with branches, credit, and product partners. This position develops meaningful relationships and engages in cross- selling credit and noncredit products as appropriate. Essential Functions: Develop new and expanding existing small business relationships Consistently achieve 8-12% year over year net balance sheet growth on an annual basis depending upon market conditions and regional budget assignment Develop partnerships with Branch Managers, Treasury Management Advisors, Merchant Services and Trust and Investment Advisors to promote additional business opportunities and profitability for Northwest Call on potential or existing customers to develop new business as well as retain existing business with companies with revenues generally less than $10 million Engages in joint-calling activity with branch partners at a regular frequency Works to promote cross-sell behaviors personally and within assigned branch territory Interview applicants to develop information concerning their financial needs and repayment ability in order to assess acceptable level of risk Follow current loans to ensure complete compliance with terms Proactively keep abreast of industry trends 25% of calls prospecting new clients and relationships Achieve and exceed budget goals as assigned by Region Actively participate in community affairs Encourage clients to maintain their personal banking at Northwest Prepare electronic loan applications for submission to Credit Make loan presentations and recommendations to Credit,

Commercial Banking Relationship Manager 3 Locations PA0445 Williamsport, PA0447 Montoursville, PA0452 Luzerne Job Description Job Summary The C & I Commercial Relationship Manager is responsible for serving as a trusted business advisor to clients and providing a full breadth of banking solutions to meeting their financial objectives and needs while also establishing a network of referral sources and Centers of Influence with regular calling efforts to generate new business opportunities. The C & I Commercial Relationship Manager is also responsible for managing a portfolio of relationships, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team. Essential Functions Develop and expand existing commercial banking relationships Prospect actively and successfully bring in new relationships to Northwest Engage with the various product partners on a regular basis to discuss cross selling opportunities and referrals to expand and deepen client relationships Achieve and exceed budget goals as assigned individually and by region Actively participate in community and professional networking events Develop meaningful “Centers of Influence” relationships Establish and maintain an ongoing prospect list, and a set calling and meeting schedule for prospects, existing clients, and COIs Encourage existing clients to provide ongoing referrals for all types of products and services, and clients and their employees to maintain their personal banking at Northwest Manage a commercial loan portfolio of both credit and noncredit clients Make loan presentations and recommendations to Credit, team leaders, and senior line of business

Director of Corporate Finance 3 Locations OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0728 Pittsburgh Business Office Job Description Job Summary The Director of Corporate Finance is responsible for providing diversification to Northwest's loan portfolio while maintaining a portfolio with high earnings, high credit ratings, and low expense ratio through assessing and predicting financial risks and returns. This position will assist in maintaining a credit capability that can be provided to medium and larger sized corporations. Essential Functions Ensure the competency and accountability of lending officers and staff and setting expectations for training and development of personnel in order to provide for continued career advancement and development Work with loan operations to ensure total data/document integrity and to provide prompt and efficient service to customers Develop new and expand existing relationships with medium and large sized corporations Utilize financial modeling to predict outcomes Prepare sales presentation documents including industry research Negotiate and structure financial details Develop partnerships with various business lines to promote additional business opportunities and profitability for Northwest Make loan presentations and recommendations to local, regional and executive loan committees Work closely with Credit Administration, Loan Review, and Senior Management in providing feedback on condition of loan portfolio Provide strong leadership and mentor to junior team members Achieve and exceed budget goals Interact with outside counsel and other professionals in cost effective manner to achieve desired results Analyze credit information pertaining to loans Analyze financial statements and related material Prepare summaries, present current and objective opinions concerning

Sponsor Finance, Analyst to Senior Associate 2 Locations IL0511 Chicago LPO, OH0713 NW Bancshares HQ Job Description About Northwest Sponsor Finance (NSF) Northwest Sponsor Finance (“NSF”), a division of Northwest Bank, provides senior credit facilities to private equity backed companies in the lower middle market. NSF's professionals have collectively completed 200+ transactions representing $1B+ in commitments. As we continue to grow, we're seeking an Analyst/Associate/Senior Associate to join our team and help underwrite and manage sponsor backed transactions across diverse industries. Why This Role You'll work side by side with senior investment professionals from first look through close-and beyond. Expect meaningful reps in diligence, underwriting, financial modeling, credit memos, and documentation, plus portfolio management including upsizes, add ons, and amendments. You'll see the full deal lifecycle, get direct exposure to sponsors and management teams, and have a real voice in credit decisions. Essential Functions Support the underwriting of credit facilities, including preparation of written documents including internal screen and other memos, term sheets and proposal letters, and credit approval presentations Participate in the communication with transaction stakeholders including internal management and credit partners, subordinated lenders, private equity sponsors, and company/borrower Prepare and manage financial models to support underwriting transactions. Conduct industry research to supplement diligence materials and third-party reports Assist with the support, preparation, and presentation of monthly portfolio company reviews Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and

Sr. Account Executive - Equipment Finance 4 Locations IN0534 Fishers, OH0523 Independence Bus Office, PA0728 Pittsburgh Business Office Job Description The Senior Account Executive will be responsible for selling loan/lease as well as turn-key bank loan products to new prospects and existing relationships with middle market companies in the assigned territory. New business is developed through direct sales origination with generally middle market companies, both private and publicly traded, in the areas of - manufacturing, wholesalers, distributors and service companies, etc. Transaction sizes range from $3 million to $20 million, with the average transaction size of $3 - $10 million. Essential Functions Initiate and identify new business opportunities in the assigned territory, which may include existing customers as well as prospecting for new clients thru cold calls and in-person presentations Arrange personal meetings with prospects to explain Northwest's products, rates and terms of finance agreements Achieve and exceed volume quota by effectively targeting, qualifying and closing equipment financing transactions in the assigned territory on a direct basis Use industry insight, analytical skills, product knowledge and communication skills to identify, develop, activate and maintain customer relationships Structure, design, propose and close viable finance transactions Manage customer relationships on an on-going basis by monitoring and being pro-active with respect to changing dynamics of both market conditions and competition Assist the credit function and personnel as required and requested Knowledge of Excel and SalesForce CRM or like CRM program a plus Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft

Credit Workout Officer II 4 Locations IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0186 Mount Joy Job Description The Credit Workout Officer II is responsible for performing a variety of duties including meeting with borrowers, evaluating management teams, and business plans to determine whether to retain or exit credit. Essential Functions Ensure integrity of loan documentation Review loan documents for perfection of collateral Analyze financial statements Identify and resolve problems / issues Record all agreements and conversations Prepare correspondence and documentation with regards to workout plan Discuss grades and workout procedures Issue demands letters Monitor collection activity, and bankruptcies Obtain judgments Establish Workout plans Report agreed payment terms and plans Locate collateral / inspection Coordinate foreclosures Partner with loan officers Prepare for litigation Coordinate sale of acquired assets / with appropriate staff, liquidation of assets and sales, and legal plan action with counsel Order appraisals Initiate Charge-offs / write downs Prepare reviews on workout loans, and quarterly workout updates Familiarity with & knowledge of the SBA Standard Operating Procedures (SOP). Liquidation of SBA 7 & 504 Loans Participate in quarterly SAG Watch Calls and preparation of CRIT Forms Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Education and Experience preferred Bachelor's degree in business, accounting, finance or related 3-5 years of experience related to commercial lending

Contact Center Loan Support Specialist 2 Locations NY0705 NY Region Business Office, PA0740 Erie Contact Center Job Description Job Description As a Loan Support Specialist within the Contact Center, you will be part of team of exceptional customer service professionals that are dedicated to providing exceptional service our customers. As a trusted support partner, the specialist will provide support to internal/external customers with regards to all retail loan products (mortgage. equity, consumer, indirect and credit card). This position works to achieve monthly call quality performance while educating clients on products and services. This position is eligible for a shift differential. Essential Functions: • Provide support to internal and external customers with a broad range of loan support questions and issues. These interactions may occur across multiple delivery channels. • Embody a strong client experience culture, ensuring that you deliver exceptional service in each and every interaction. • Deliver best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets. • Resolve complex customer service issues, provide recommendations on appropriate solutions while utilizing a first call/contact resolution approach. • Support new employee training as a coach/mentor to newly hired team members. • Maintain strong levels of attention to detail while completing assigned tasks. • Work extended hours and weekends on a rotating basis to provide support to internal and external customers. • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to

Senior Direct Endorsement Residential Underwriter Columbus, OH IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0186 Mount Joy, PA0258 Bellevue, PA0736 Administration Center Job Description Overview The Sr Direct Endorsement Residential Underwriter is responsible to perform residential loan underwriting activities related to loan request with the goal of achieving the optimal outcome for Northwest and the customer. Essential Functions Communicate with customers, realtors, title companies, attorneys, and settlement agents to schedule closings, respond to inquiries, resolve issues, and obtain any documentation required to complete the loan file Interact with Mortgage Loan Originators, Loan Production Assistants and other team members on a daily basis to resolve questions/issues, and ensure timely underwriting of loan files Manage a pipeline of working loan files to ensure loans are underwritten in a timely manner Maintain current knowledge of mortgage loan programs, procedures, and guidelines Use Northwest's loan origination systems and agency automated underwriting systems (Freddie Mac - Loan Product Advisor, USDA Guaranteed Underwriting System) to underwrite residential mortgage loans Review and analyze documentation submitted and used in underwriting decisions for accuracy and completeness Ensure data relating to the underwriting of loans in accurate and complete in the loan origination system Review and analyze appraisal reports and title commitments to verify sufficient collateral and proper lien position to secure loans Maintain loan approval authority for all residential mortgage loan products offered by Northwest (conventional, portfolio, FHA, VA, USDA) Checking accuracy of all calculations Recommend improvements to procedures Manage personal workload/workflow Meet turnaround/production goals Ensure

Contact Center Specialist I Buffalo, NY NY0705 NY Region Business Office Job Description DESCRIPTION Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM. ESSENTIAL FUNCTIONS: Meet productivity standards and complete work in a timely manner Ensure compliance with scheduling requirements and attendance standards Maintain client and Northwest confidentiality Meet service level standards Achieve Contact Center performance standards Serve as a Contact Center orientation trainer Identify and resolve customer problems in an efficient manner Gather and analyze information skillfully and develop alternative solutions Manage difficult or emotional customer situations Respond promptly to customer needs Respond to requests and meet commitments Speak clearly and persuasively in positive or negative situations Educate clients on the benefits of Northwest products and services Approach others in a tactful manner and reacting well under pressure Demonstrate accuracy and thoroughness Look for ways to improve and promote quality Demonstrate excellent listening and interpretative skills Demonstrate the ability to establish collaborative customer relationships in a fast paced environment Aim