Contact Center Loan Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Not verified

Salary

$16-$17.5/hr From the posting source checked Jun 20, 2026

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Contact Center Loan Support Specialist 2 Locations NY0705 NY Region Business Office, PA0740 Erie Contact Center Job Description Job Description As a Loan Support Specialist within the Contact Center, you will be part of team of exceptional customer service professionals that are dedicated to providing exceptional service our customers. As a trusted support partner, the specialist will provide support to internal/external customers with regards to all retail loan products (mortgage. equity, consumer, indirect and credit card). This position works to achieve monthly call quality performance while educating clients on products and services. This position is eligible for a shift differential. Essential Functions: • Provide support to internal and external customers with a broad range of loan support questions and issues. These interactions may occur across multiple delivery channels. • Embody a strong client experience culture, ensuring that you deliver exceptional service in each and every interaction. • Deliver best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets. • Resolve complex customer service issues, provide recommendations on appropriate solutions while utilizing a first call/contact resolution approach. • Support new employee training as a coach/mentor to newly hired team members. • Maintain strong levels of attention to detail while completing assigned tasks. • Work extended hours and weekends on a rotating basis to provide support to internal and external customers. • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to

Read the full description at northwest.wd1.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.