Hootsuite jobs

Senior Customer Success Manager (Vancouver, Canada, Toronto, Canada, Canada, New York, United States, Chicago, United States, Massachusetts, United States, Boston, United States) We're looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you'll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite's product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component. We know you've heard this before-a lot of companies are looking for your talent. Here's why we're different. WHAT YOU'LL DO: - Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite's Enterprise and partner products. - Build and maintain influential relationships with customers with highly complex use cases in

Principal Solutions Architect London, England, United Kingdom; Luxembourg, Luxembourg The Principal Solutions Architect will own the end‑to‑end design of complex customer/prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value. This person will act as the bridge between customer‑facing teams (mostly AMs and AEs) and Product & Tech: translating client use cases and operational constraints into robust technical architectures, and turning those architectures into clear, actionable briefs for our product managers and engineering teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in London, England, United Kingdom and Luxembourg, Luxembourg. In this role, you will report to the Solutions Director. WHAT YOU'LL DO: - Participate in strategic client / prospects meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints. - Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities. - Articulate complex technical concepts in simple, non‑technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams). - Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI. - Lead the design of end‑to‑end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.).

Vice President, Professional Services Toronto, Canada; Chicago, USA; New York, USA; Boston, USA; California, USA; Washington, USA; Houston, Texas We're seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite's Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you'll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine. The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite's go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite's overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability. WHAT YOU'LL DO: - Define the multi-year services portfolio strategy: modernize existing offerings, identify whitespace, and build new service lines that expand Hootsuite's commercial footprint and deepen customer reliance on the Hootsuite platform. - Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement. - Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience. -

Intermediate Software Developer, DevOps Luxembourg, Luxembourg We're looking for an Intermediate Software Developer, DevOps who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You'll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open remotely to applicants located in Luxembourg. WHAT YOU'LL DO: - Write software - tools, libraries, automation, services - Design and build our infrastructure platform - Identify and implement new platform features - Research and evaluate new technologies - Refactor, rewrite or retire existing platform features - Operate our developer experience and production application environments - Diagnose and repair our distributed systems - Perform maintenance, upgrades and migrations - Control or eliminate repetitive tasks, alert noise, and business-as-usual work - Enable development teams - Provide executable interfaces to our infrastructure platform - Provide tools and best practices to support the entire software development lifecycle - Participate in a flexible on-call rotation - Communicate by writing documentation, participating in meetings, and showing off your work at demos WHAT YOU'LL NEED: - A degree in Computer Science or Engineering or equivalent experience working in an SRE, DevOps or software engineering role - An ability to write software and working knowledge of software engineering practice - Experience

Enablement Strategy & Operations Manager New York, New York, United States, Toronto, Ontario, Canada, Vancouver, British Columbia, Canada This role builds and runs the operating system of Hootsuite's Revenue Enablement function. The GTM Enablement Strategy & Ops Manager designs the AI-powered systems, workflows, and infrastructure that allow enablement to scale across Sales and Customer Office (without scaling headcount). This role builds the machinery that makes the entire function faster, smarter, and measurably more effective. You own the infrastructure layer: the planning cadence, intake and prioritization framework, reporting model, communication systems, and AI governance architecture. Every system you build should reduce manual effort, increase throughput, and produce field impact that can be traced to revenue outcomes. This role is open in USA in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue. WHAT YOU'LL DO - Design and implement AI-powered workflows across the enablement function: content generation, program delivery automation, coaching insight loops, knowledge management systems, AI-drafted program communications - Manage and govern curated AI workflows (e.g. Claude skills library, shared projects) in partnership with Sales, Customer, RevOps & Marketing. Maintain the governance tracker, evaluate tools against field use cases, drive adoption with measured behavior change, and lead AI-focused workstreams including Hackathon planning and RevOps roadmap alignment. - Lead cross-functional program execution, analyzing and integrating inputs from Marketing, Solution Consulting, RevOps and Internal Enablement Stakeholders to bring key initiatives from strategy to field-ready delivery. - Manage the integrated enablement planning process across Sales

Enterprise Customer Support Advocate (Talkwalker) Mexico City, Mexico, Vancouver, Canada We're looking for Enterprise Customer Advocate to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you'll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You'll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This role is dedicated Talkwalker role, hybrid role and is open to applicants located within Mexico City, Mexico and Vancouver, Canada. In this role, you will report to the Senior Manager, Customer Support. **Por favour asegúrese de que su currículum y su solicitud estén en inglés.** WHAT YOU'LL DO: - Provide subject matter expertise, within an accelerated SLA to Hootsuite's highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)] - Embrace a customer first mindset to address and resolve customer questions, issues, and concerns - Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers. - Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows - Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity) - Identify opportunities

Intermediate Software Developer, Backend Bucharest, Romania We're looking for an Intermediate Software Developer, Backend who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You'll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open remotely to applicants located in Bucharest, Romania. WHAT YOU'LL DO: - Write software - tools, libraries, automation, services - Design and build our infrastructure platform - Identify and implement new platform features - Research and evaluate new technologies - Refactor, rewrite or retire existing platform features - Operate our developer experience and production application environments - Diagnose and repair our distributed systems - Perform maintenance, upgrades and migrations - Control or eliminate repetitive tasks, alert noise, and business-as-usual work - Enable development teams - Provide executable interfaces to our infrastructure platform - Provide tools and best practices to support the entire software development lifecycle - Participate in a flexible on-call rotation - Communicate by writing documentation, participating in meetings, and showing off your work at demos WHAT YOU'LL NEED: - A degree in Computer Science or Engineering or equivalent experience working in a software engineering role - An ability to write software and working knowledge of software engineering practice (Java programming language and strong working knowledge

Revenue Enablement Manager, Customer (12 Month Contract) New York, New York, United States, Toronto, Ontario, Canada, Vancouver, British Columbia, Canada We're looking for a Revenue Enablement Manager for our Customer Office to own the enablement experience for Hootsuite's post-sale organization including Customer Success Managers, Renewal Owners, and the broader customer-facing teams responsible for retention, expansion, and long-term value delivery. This role sits within the Revenue Enablement function and is dedicated to building the capabilities, frameworks, and learning systems that drive net revenue retention. This position operates at the intersection of customer success strategy and field execution, ensuring that CSMs and renewal owners have the knowledge, tools, and skills to deepen customer relationships, demonstrate ROI, and grow accounts. This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue. WHAT YOU'LL DO - Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials in close collaboration with CS Leadership, Customer Experience & Strategy, Product Marketing, and Revenue Operations. - Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps, improve discovery and value-articulation skills, and increase commercial confidence among CSMs and renewal owners. - Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI, connect usage to business outcomes, and tell a compelling story at renewal and

Account Executive, Mid-Market London, England, United Kingdom We're looking for an Account Executive, Mid-Market to help us develop and close new business with mid-market Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. You will work with our inbound lead generation teams, helping our prospective customers choose Hootsuite as their Social Media Management partner. This is a hybrid position open to candidates based near Hootsuite's London office. In this role, you will report to the Manager, Mid-Market Sales. WHAT YOU'LL DO: - Successfully acquire new mid-market customers within our landmark industries by responding and actioning internal leads in order to achieve individual quota targets. - Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective customers. Forecast and close new business revenue every month. - Proactively seek out insightful market and industry information in order to effectively develop rapport with mid-market customers. - Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges. - Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers. - Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. - Complete RFI/ RFP and other supplier technical requirement documents. - Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer

Account Executive, Enterprise Sales Remote - Canada or USA We're looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close. You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales. WHAT YOU'LL DO: - Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads. - Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships. - Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment. - Proactively seek out insightful market and industry information in order

Senior Account Executive, Enterprise Sales Remote - Canada or USA We're looking for a Senior Account Executive, Enterprise Sales to help us develop and close new business with larger enterprise customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close. You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales. WHAT YOU'LL DO: - Successfully acquire new enterprise customers within our landmark industries in order to achieve and exceed individual quota targets. Develop and execute an industry-specific account growth strategy in order to identify, generate and develop a net new sales pipeline. - Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment. - Lead longer end to end sales cycles from value creation to negotiation and closing, and present the value of our solutions to senior and C-suite prospective customers. Lead strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships. Manage complex, global

Vice President, Enterprise Account Management Toronto, New York, East NA As Vice President, Enterprise Account Management you drive the vision of Hootsuite global retention and expansion motion. In this role, you'll design and execute high impact strategies across North America and EMEA ensuring consistent, predictable growth and customer value realization across the enterprise portfolio. Reporting to the Chief Customer Officer, you will serve as a strategic thought partner to senior executives and collaborate cross-functionally with Sales, Product, Marketing, and Finance. In this role, you will shape and execute enterprise-wide strategies that elevate customer satisfaction, drive retention, and scale impact across the business. This is a remote role, based out of Eastern North America, in Provinces and States we can hire in legally. WHAT YOU'LL DO: - Define and own the global Enterprise Account Management vision and strategy, aligning to corporate objectives and driving sustainable growth through retention, expansion, and full portfolio adoption across priority accounts. - Lead a high-performing Account Management leadership team. Perform full scope of people management responsibilities while fostering a culture of global collaboration, achievement and continuous learning in alignment with Hootsuite's commitment to Diversity, Equity, and Inclusion. - Architect and continuously evolve the global operating model, segmentation strategy, and engagement frameworks for Enterprise Account Management to meet shifting market dynamics and customer needs, ensuring alignment with executive leadership and cross-functional priorities. - Serve as a senior executive sponsor for strategic accounts, leading critical escalations, and shaping long-term partnerships that maximize customer lifetime value and minimize churn

Co-op/Intern, Product Management - Summer 2026 Toronto, Canada Job Title: Co-op/Intern, Product Management (Summer 2026 Term) Location : Toronto, ON; Vancouver, BC Term : 4 months Start Date: May 4, 2026 Openings : 1 Overview : This Job is for Students pursuing a Career in Product Management, Computer Science, Business Technology Management or a related field. At Hootsuite, we are passionate about social media and the positive impact it can have on businesses and communities. We're looking for enthusiastic Product Management Co-op students to join our Value Streams team. You will work alongside experienced product managers, engineers, and designers, contributing to the development of tools that help our customers turn social media posts and messages into meaningful relationships. You'll pair with a mentor and work at our Toronto office side-by-side with a passionate, egoless team having fun building something bigger than themselves. Experience the excitement of making a real impact while building your skills in a collaborative and innovative environment, while getting a taste of what product management truly involves. This includes defining product requirements, prioritizing features, conducting research, and iterating based on user feedback. Your journey with us will provide hands-on experience and insights into the entire product lifecycle, preparing you for a successful career in product management. WHAT YOU'LL DO: - Work with mentors to learn the craft of Product Management - Assist in defining product requirements and creating user stories - Support the development and execution of the product roadmap by contributing to planning sessions and project

Intermediate Software Developer, Frontend/Full Stack Vancouver, British Columbia, Canada We're looking for a Intermediate Software Developer, Frontend/Full Stack who can design, build, test, and ship high quality software that delivers value to our customers. You'll work on a small and agile team that continuously incorporates feedback to refine and improve the products and features you deliver. Your team will own the entire delivery lifecycle from beta releases to production ready, scalable products suitable for new and existing customers. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is remote and is open to applicants located in British Columbia or Quebec. In this role, you will report to the Director, Software Development. WHAT YOU'LL DO: - Work within a cross-functional team (including designers, product managers, architects and other developers) to deliver compelling products and services to our customers - Design, write, test, and deploy high quality scalable code - Implement our technical roadmap as we scale our services and build new products - Maintain standards of security, reliability, performance, and quality - Work out loud by sharing your experiences and expertise, helping to improve and enhance processes - Take ownership of your work and work autonomously when necessary - Participate in code reviews, and apply software development best practices - Work with the following technologies: Java/Scala, Golang, JavaScript + React, Docker, Kubernetes, MySQL, Mongo, PHP, & Rest APIs WHAT YOU'LL NEED: - A degree in Computer Science or Engineering,

Customer Success Manager (12 month Contract) Sydney, Australia We're looking for a Customer Success Manager (12 month contract) to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. In this role, you will report to the Senior Manager, Customer Success. WHAT YOU'LL DO: - Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite's Enterprise and partner products. - Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics - Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics - Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices. - Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption

AI Social Strategist Vancouver, British Columbia We're looking for an AI Social Strategist to build Hootsuite's organic social presence with AI as the operating model from day one. Reporting to the Director, Marketing Channels & Distribution, you'll be embedded within the AEO team and own social as a system you continuously improve, not a list of tasks you execute. This role is open to remote-applicants in Canada (in Provinces where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component. WHAT YOU'LL DO: - Build and run an AI-first social system across Hootsuite Amplify and broader social channels (LinkedIn, X, Reddit, and Meta), using Claude, the Hootsuite MCP, and complementary tooling to automate the parts of the function that should not require a human - Build reusable Claude skills and MCP-powered tools (brand-voice drafting, post analysis, listening synthesis, competitive briefs) so your work compounds instead of restarting every Monday - Own social listening end-to-end using Talkwalker and complementary tools. Turn signal into weekly insights and quarterly content strategy, and build automated listening reports that go from raw data to interpreted insight without manual tagging - Partner with the AEO team to monitor and grow Hootsuite's share of voice across AI answer surfaces (Brand Radar, third-party citations, creator content), while bridging social signal and AEO outcomes within the broader Brand Presence motion - Develop social performance analysis as a system, not a manual report. Pair

Customer Success Manager | Responsable du Succès Client Vancouver, British Columbia, Canada; Toronto, Ontario, Canada, Montreal, Canada We're looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. This is a hybrid role and is open to applicants located within commuting distance of one of Hootsuite's offices in Canada (Vancouver, Montreal or Toronto). In this role, you will report to the Senior Manager, Customer Success. WHAT YOU'LL DO: - Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite's Enterprise and partner products. - Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics - Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics - Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best

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Social Media Specialist (London based) London, United Kingdom Realize your potential by joining the leading performance-driven advertising company! As the Social Media Manager, you will be the strategic and creative engine behind our organic social presence. Based in our London office, you will act as the "on-the-ground" lead, capturing authentic content, managing personal branding for senior leadership, and orchestrating our global agency partners. You are a hybrid talent: a data-driven strategist who can extract deep insights from Hootsuite, and a creative producer who can create high-impact content for LinkedIn, Instagram, TikTok, x and YouTube. To thrive in this role, you'll need: - Social Media: 5 years of experience managing and growing organic communities on LinkedIn, Instagram, TikTok, and YouTube. - Technical Proficiency: Expert-level experience with Hootsuite (Analytics, Listening, and Planner) and mobile content tools. Experience in Paid content promotion is a plus. - Agency Management: Proven track record of managing external agencies or contractors. You know how to get the best work out of a creative team. - Analytical Mindset: Highly analytical with the ability to define metrics and translate complex data into clear, strategic recommendations. - Executive Presence: Comfortable working directly with C-Suite and senior leaders to extract stories and manage their digital presence. Bonus points if you have: - Prior experience working within a Social Media Agency. - Prior experience in the AdTech or a similar B2B technology companies. - A portfolio demonstrating highly impactful organic campaigns. How you'll make an impact: - Strategic Roadmap: Lead the continuous

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