Enterprise Customer Support Advocate (Talkwalker)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Schedule

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Weekend work

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Application

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Deadline

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Where they hire

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About this role

Enterprise Customer Support Advocate (Talkwalker) Mexico City, Mexico, Vancouver, Canada We're looking for Enterprise Customer Advocate to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you'll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You'll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This role is dedicated Talkwalker role, hybrid role and is open to applicants located within Mexico City, Mexico and Vancouver, Canada. In this role, you will report to the Senior Manager, Customer Support. **Por favour asegúrese de que su currículum y su solicitud estén en inglés.** WHAT YOU'LL DO: - Provide subject matter expertise, within an accelerated SLA to Hootsuite's highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)] - Embrace a customer first mindset to address and resolve customer questions, issues, and concerns - Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers. - Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows - Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity) - Identify opportunities

Read the full description at careers.hootsuite.com. FewerJobs shows a source-linked preview and links to the original posting.