Vice President, Professional Services

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About this role

Vice President, Professional Services Toronto, Canada; Chicago, USA; New York, USA; Boston, USA; California, USA; Washington, USA; Houston, Texas We're seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite's Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you'll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine. The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite's go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite's overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability. WHAT YOU'LL DO: - Define the multi-year services portfolio strategy: modernize existing offerings, identify whitespace, and build new service lines that expand Hootsuite's commercial footprint and deepen customer reliance on the Hootsuite platform. - Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement. - Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience. -

Read the full description at careers.hootsuite.com. FewerJobs shows a source-linked preview and links to the original posting.