Customer Success Manager (12 month Contract)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager (12 month Contract) Sydney, Australia We're looking for a Customer Success Manager (12 month contract) to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. In this role, you will report to the Senior Manager, Customer Success. WHAT YOU'LL DO: - Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite's Enterprise and partner products. - Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics - Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics - Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices. - Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption

Read the full description at careers.hootsuite.com. FewerJobs shows a preview and links to the original posting.