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Customer Service Officer

Cooper Companies (The) - Castle Hill, New South Wales, Australia

Posted Apr 14, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 13, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026
Work mode
Onsite From the posting source checked Jun 20, 2026
In-office days
5 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Officer Castle Hill, New South Wales, Australia Customer Service Officer Castle Hill, New South Wales, Australia (On-site) JOB DESCRIPTION Job Summary: We strive to provide our customers with the highest level of Customer Service, we ensure our customers are replied to quickly, politely and with reliable information. RESPONSIBILITIES Essential Functions & Accountabilities: Enter customer orders for Fertility and Med Device businesses, into Navision. Field emails, reply accordingly following labelling and filing procedure. Field phone calls. Work with case queue in CRM. Some month end reporting. Manage freight enquiries, follow up and resolve. Take credit card payments over the phone for ER Peak service. Co-ordinate with Warehouse manager to manage daily outward goods workload. Proactively support the growth of the business by developing and strengthening customer relationships. Actively respond to customer requests, source information and share. Work in partnership with the Customer Experience Manager to address any customer issues. Work in partnership with the Customer Experience Manager to enhance policy and procedures. Assist with annual blind stocktake. Other duties as mutually agreed. QUALIFICATIONS Qualifications Knowledge, Skills and Abilities: Excellent phone manner. Excellent written English. Attention to detail. Intermediate to Advanced skill in the use of Excel, Word and PowerPoint. Advanced preferred. Work Environment: Typical office environment Computer work and sitting required. Experience: Must have the knowledge and skills listed above. Some Customer Service experience preferred. Education: High School Cert minimum APPLY NOW JOB INFO Job Identification 10885 Job Category Customer & Patient Services Posting Date 04/14/2026, 10:29 AM Job

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Apply link verified; last checked Aug 3, 2026.

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