Director, Global Service Operations – Flow Cytometry - Hybrid California

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Director, Global Service Operations – Flow Cytometry - Hybrid California Milpitas, CA, US Overview Waters Biosciences is seeking a Global Director, Service Operations Excellence to lead critical operational capabilities across our global service organization, with a strong focus on Flow Cytometry platforms and designing serviceability into current and next generation products. This role is central to driving service value capture, operational excellence, and service quality as Waters continues the integration of the Biosciences and Diagnostics portfolios. The successful candidate will serve as a key bridge between Service, Engineering, R&D, and Quality, ensuring our Flow Cytometry solutions are scalable, serviceable, and deliver exceptional customer outcomes throughout the product lifecycle. This position requires being onsite at the Milpitas California location. Hybrid 4 days per week, remote Friday. Relocation assistance may be considered. Responsibilities The Director, Global Service Operations Excellence will be responsible for: Driving service value capture initiatives across cost productivity, and install‑base optimization. Establishing and advancing standardized global operating mechanisms for Biosciences service operations to promote consistency, scalability, and adherence to regulatory requirements as well as company quality policies and procedures. Defining and owning the global service strategy to consistently deliver exceptional and measurable service performance at all Biosciences service touchpoints. This also involves collecting best practices from

Read the full description at uscareers-waters.icims.com. FewerJobs shows a preview and links to the original posting.