Sr Director, Client Delivery Executive

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr Director, Client Delivery Executive USA Remote What success looks like in this role: Role Summary Provides leadership and oversight for the US&C Client Delivery Operations team. Partners closely with regional client management to develop strategy and resolve customer delivery issues in order to achieve operational plan (OP) financial outcomes. Oversees client engagement to ensure successful implementation, training, and adoption of company products and services. Drives Operational Excellence (OX) and takes ownership of client issues throughout the deployment process through to resolution. Job Description Coach and mentor a large team of Client Delivery Executives (CDEs) and CDE Leaders who serve as primary client contacts for daily service operations Solve complex, large‑scale enterprise problems across matrixed organizations Own delivery performance and achieve target margins for a business exceeding $500M in annual revenue, driving margin improvement initiatives across account portfolios Interface with customer architecture teams and senior leadership on emerging technologies, assess relevance to client environments, and recommend roadmaps Build, grow, and strengthen strategic partnerships with a portfolio of clients while meeting top‑ and bottom‑line objectives Lead and manage technical teams operating in blended onsite and offshore delivery models Demonstrate excellent written, verbal, and presentation communication skills Manage executive‑level (CxO) client relationships, including presenting operational and strategic reviews to senior stakeholders Drive Service Excellence Principles (SIP) for underperforming or financially challenged accounts Ensure client satisfaction improvement plans are in place and executed to increase Net Promoter Score (NPS) Oversee resource management and professional development across the organization Monitor delivery quality and client

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