Client Success Team Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Client Success Team Lead Remote (USA) As a Team Leader within the North America Client Success team, you will be responsible for leading a team of highly-skilled Client Success Managers (CSMs) dedicated to Navan's most strategic and high-touch clients, with a strong focus on the Law firm, Banking and Professional Services sector. Your role is centered on leadership and team management, providing strategic oversight to ensure excellence in white-glove client service, successful technical migrations from legacy R&M technology, and the cultivation of executive-level relationships. It is critical that this leader is also comfortable rolling up their sleeves and getting tactical and into the weeds to help their team navigate complex challenges and set operational best practices. You will act as a trusted advisor to your team and internal stakeholders across Navan's global network. This role requires strong leadership, commercial acumen, and the ability to drive a high-performing team to achieve exceptional results. What You'll Do: Provide leadership, direction, and coaching to an assigned team of Client Success Managers, setting clear goals, performance metrics, and tracking success to ensure alignment with wider business strategies and high standards of service and client engagement. Be accountable for client retention across your team's portfolio, embedding a 100% client retention mindset and ensuring strategic, long-term partnerships. Act as the voice of the customer, ensuring key insights and feedback are shared across the business to drive service innovation and client success strategies. Support CSMs in navigating complex client relationships, contract negotiations, and identifying opportunities for growth,

Read the full description at navan.com. FewerJobs shows a source-linked preview and links to the original posting.