Proactive Monitoring Engineering Role (Slack, Salesforce)

Benefits

Parental leave

26 weeks From the posting source

Non-birth-parent leave

12 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Proactive Monitoring Engineering Role (Slack, Salesforce) India - Hyderabad Position Summary As a Slack Proactive Monitoring (ProM) Engineer, you will operate at the intersection of platform engineering, site reliability, and strategic customer success. You are a highly technical, customer-centric specialist dedicated to safeguarding the health and performance of Slack's largest and most complex global enterprise deployments (Enterprise Grid). Rather than waiting for customers to report problems, you will continuously monitor Slack workspace metrics, performance thresholds, API integrations, enterprise security events, and custom app behavior. Operating in a 24/7/365 rotation, you will proactively detect anomalies, triage system exceptions, and orchestrate rapid mitigation steps-frequently initiating preemptive customer outreach before their internal users even experience a slowdown. Key Responsibilities: Monitoring & Alerting Continuously monitor dashboards, alerting systems, and telemetry data (error rates, latency spikes, API failures, deployment anomalies) for early signals of degradation. Triage and correlate alerts from multiple sources (Splunk, internal tools, etc) to identify patterns before customers report issues. Maintain and refine monitoring playbooks and runbooks for common signal patterns. Actively monitor Slack platform health dashboards, network latency signals, message delivery queues, and database capacities for high-frequency workspaces. Monitor critical custom automations, Slack Workflow Builder runs, Enterprise Key Management (EKM) operations, and Identity Provider (IDP) authentication syncs. Proactive Customer Engagement Identify customers potentially affected by degraded service conditions and coordinate proactive outreach with Customer Success and Support teams. High-Impact Communications: Draft and send clear, context-rich proactive notices to customer IT/Slack Administrators advising them of anomalies detected in their environment. Partner with

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.