Customer Success Manager, Senior Associate (Informatica)

Benefits

Parental leave

26 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.

Non-birth-parent leave

12 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Source-linked last checked May 7, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked May 7, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, Senior Associate (Informatica) Japan - Tokyo As a Customer Success Manager (CSM) Senior Associate at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. Based in Japan, you will work closely with enterprise customers to drive adoption, maximize value, and ensure long-term success on the Salesforce platform. You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), and a strong understanding of the Japanese business landscape to deliver tailored success strategies that align with each customer's unique goals. What you'll do: Build and sustain trusted, strategic relationships with key customer stakeholders - from business users to C-suite executives - within the Japan market Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and business outcomes Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) - conducted in Japanese and/or English as required Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them Act as the voice of the customer - channeling feedback to Product and Partnership teams to influence the Informatica roadmap Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle Support regional initiatives and contribute to the broader Japan CSM community of practice Required Qualifications 5-7 years of experience in Customer Success, Account Management, or a related post-sale role Solid understanding of data integration, data

Read the full description at careers.salesforce.com. FewerJobs shows a source-linked preview and links to the original posting.