Customer Support Agent

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Agent Sydney At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin. Join us! The role As the Customer Support Agent at Prospa you will be responsible for assisting customers with Business Loans, Line of Credit, and Business Account products, ensuring a smooth and efficient customer experience. This includes handling inbound calls and responding to customer emails, demonstrating the ability to manage a high volume of enquiries often multitasking and prioritising tasks effectively to achieve positive outcomes for Prospa's customers and internal teams alike. What you'll be doing Efficiently handle calls and emails to assist customers with Prospa's products Address inquiries related to accounts, documents, payments, and troubleshooting with accuracy and within service level agreements (SLAs) Build strong relationships with customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction Direct customer requests to the appropriate internal teams (e.g., IT, payments) for swift resolution What you'll need to succeed Demonstrated customer service experience (phone based is highly advantageous) High degree of professionalism and a problem-solving attitude Exceptional verbal and written skills Financial experience is advantageous, but not required Deals well with ambiguity; adapts and embraces change Strong attention to detail, time management, and organisation Don't let a confidence gap get in the way of submitting your application. We'd love to hear from you and see if this could

Read the full description at www.prospa.com. FewerJobs shows a preview and links to the original posting.