Customer Care Associate (Japanese Speaking)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Care Associate (Japanese Speaking) Seoul, South Korea About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. What you'll be spending your time on: - Customer Inquiry Management: responding and resolving customer inquiries, requests, and concerns via phone, email, and chat in a timely and courteous manner - Customer Satisfaction: ensuring exceptional support for our customers from start to finish providing relevant information - Team Collaboration: work closely with other departments to ensure seamless customer support and issue resolution. - Documentation: record and maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system. - Product Knowledge: maintain a thorough understanding of our products and services to provide accurate and relevant information to customers - Feedback Collection: gather customer feedback and insights to help improve our products, services, and overall customer experience For this role you are also: - Customer centric with problem solving mindset - Self-motivated to reach resolution, proactive and willing to take ownership - Great at communication

Read the full description at www.payoneer.com. FewerJobs shows a preview and links to the original posting.