Parcel Recovery Executive (Dispute)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Parcel Recovery Executive (Dispute) Shah Alam, Selangor, Malaysia Job Summary The Recovery Executive (Dispute) is responsible for investigating and resolving delivery-related disputes, claims, and parcel recovery cases within established service level agreements (SLAs). This role ensures accurate case handling, thorough root cause analysis, and timely resolution of problematic deliveries while minimizing operational losses and maintaining compliance with company procedures. Job Summary The Recovery Executive (Dispute) is responsible for investigating and resolving delivery-related disputes, claims, and parcel recovery cases within established service level agreements (SLAs). This role ensures accurate case handling, thorough root cause analysis, and timely resolution of problematic deliveries while minimizing operational losses and maintaining compliance with company procedures. Key Responsibilities Dispute Investigation & Resolution - Conduct thorough investigations into delivery disputes, problematic parcels, and service-related complaints. - Review and verify complaints raised by customers, shippers, and internal stakeholders. - Analyze delivery records, operational data, and supporting evidence to determine root causes. - Identify appropriate solutions and drive resolution of disputed cases within agreed timelines. - Coordinate with relevant departments to ensure successful parcel recovery, redelivery, or return-to-sender processes. Claims Management - Review, validate, and process claims submissions in accordance with company policies and procedures. - Assess the legitimacy and completeness of supporting documents submitted by claimants. - Ensure claims are processed accurately and within established turnaround times. - Monitor claims trends and recommend preventive measures to reduce future losses. Reporting & Analysis - Prepare regular reports on dispute cases, claims status, recovery performance, and operational losses. - Maintain

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