UPA Contact Centre Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

UPA Contact Centre Manager Brisbane, QLD, Australia Company Description: Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia division you'll be part of a team supporting Navitas' portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year. So working at Navitas means you'll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions. Our global footprint offers you the chance to connect with people from around the world. Job Description: The UPA Contact Centre Manager (CCM) is responsible to lead the design, implementation, and day-to-day management of the new University Partnerships Australasia (UPA) contact centre operating model, driving Domestic student recruitment across Navitas' Australian pathway colleges and managed campuses (business units). The role exists to translate the proven Navitas Careers & Industry (C&I) contact centre model into a fit-for-purpose UPA operating model, with as much alignment as practical operating principles, workflow logic, service standards, reporting disciplines and student experience, while also adapting for the differences in UPA business structure, systems, partner requirements and content. Admissions Management is not in scope for this role, Instead the roles primary focus is on pre-admissions sales and contact journey including workflow design, channel strategy, team effectiveness, performance management, systems alignment, reporting transparency and continuous improvement, the

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