Apple Technical Advisor - Mandarin speaking

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$55,390 U.S. median for this role

Projected growth (BLS Employment Projections)

-0.1% - Decline

Matched to SOC 25-2021 - Teaching and Education aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Teaching Education From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Apple Technical Advisor - Mandarin speaking North Sydney, Australia Meet the Team: You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow Apple Technical Advisors across the globe. As a Mandarin-speaking Apple Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You'll continue to keep your skills sharp by learning about the ever-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive. You'll be the first line of support for global Cisco employees. Only candidates with full Australian working will be considered. Your Impact: MacOS or iOS upgrades and initial setup Authentication and password reset Network connectivity and VPN Mobile Device Management (MDM) enrollment Installation, troubleshooting and use of an array of macOS or iOS applications Support the setup of computer peripherals and networking hardware Facilitate hardware repairs or replacement Thoroughly document the support engagement Monitor issue trends to report through team leadership Be an advocate for the Apple ecosystem, sharing tips and tricks Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends Collaborate with the Knowledge Management team to improve support content Maintain full ownership of cases to ensure exceptional support experience Communicate with engineering teams to find solutions and escalate issues In addition to these core responsibilities, successful candidates will participate in Escalation Desk and/or our Change

Read the full description at cisco.wd5.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.