AFC Operations Excellence Associate

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$61,842 national median

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

AFC Operations Excellence Associate Madrid About the opportunity We are looking for a highly analytical and structured Operations Excellence Associate to support AFC Operations in driving performance, efficiency, and operational scalability. This role sits at the intersection of operations, analytics, and strategy execution, supporting leadership with data-driven insights, governance, and process optimization across Fraud, Sanctions, and Financial Crime operations. You will play a key role in enabling operational decision-making, improving performance frameworks, and driving cross-functional efficiency initiatives. In this role, you will be doing: 📊 Performance & Analytics - Own AFC operational performance reporting (KPIs, SLAs, KRIs). - Deliver monthly performance packs and executive insights. - Support MBRs, committees, and leadership reviews with data analysis. - Identify trends, risks, and efficiency opportunities. ⚙️ Operational Excellence & Process Improvement - Drive process optimization and harmonisation across AFC Operations. - Lead or support continuous improvement initiatives and deep dives. - Support design and rollout of new KPIs and operational frameworks. 📈 Workforce Planning & Capacity Management - Support forecasting, headcount planning, and capacity modelling. - Partner with WFM and Finance to ensure operational readiness. - Support remediation planning and resource allocation decisions. 🤝 Governance & Cross-functional Coordination - Support OKR cycles, governance forums, and operational reviews. - Act as interface between AFC, Finance, WFM, and other stakeholders. - Support audit readiness and operational control documentation. 🚀 Project & Business Support - Support strategic and operational transformation initiatives. - Provide ad-hoc analysis for senior leadership. - Contribute to automation and efficiency initiatives. Profile

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