Platform Technology Support - Assistant Vice President / Vice President

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$90K-$145K not verified - source not recorded; timestamp not recorded

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

14% above the BLS role benchmark for product management aggregate.

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Platform Technology Support - Assistant Vice President / Vice President Salt Lake City, Utah, United States About the Role iCapital is seeking a motivated and client focused Assistant Vice President or Vice President to join the Platform Technology Support team. This role will support the onboarding, entitlement management, and day-to-day service operations of iCapital's rapidly growing digital, integrated platform. This individual will partner with both external users and internal stakeholders to resolve technical inquiries, maintain a seamless platform experience, and ensure the successful delivery of platform solutions across the white label ecosystem. Responsibilities - Execute end-to-end technical and operational deliverables on recurring platform engagements, ensuring consistent, high-quality service. - Manage daily workflows with a strong client first mindset while maintaining platform stability and user satisfaction. - Partner closely with Product Managers, Relationship Managers, and Implementation teams to deliver a best-in-class platform experience. - Ensure external user access aligns with client expectations and support onboarding to tailored white label platform solutions. - Facilitate internal user entitlement management across iCapital's suite of proprietary systems. - Respond to technical inquiries from internal and external users via the ticketing system across iCapital's digital ecosystem. - Troubleshoot moderate to complex technical issues; escalate and collaborate with product specialists as needed for timely resolution. - Document processes, recurring technical issues, and best practices to support new product solutions and operational improvements. - Synthesize customer feedback and partner with cross functional teams to help enhance iCapital's digital offerings. - Participate in or lead customer demonstrations as new

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