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Platform Technology Support - Assistant Vice President / Vice President

iCapital - Salt Lake City, Utah, United States

Posted May 19, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
Not verified
Childcare support
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Learning budget
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Verification
Not verified
Salary
$90K-$145K From the posting source checked Jun 20, 2026
401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$116,543 U.S. median for this role
Projected growth (BLS Employment Projections)
+9.8% - Much faster than average

About in line with the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Engineering From the posting source checked Jun 20, 2026
Seniority
Director Plus From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered From the posting source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Platform Technology Support - Assistant Vice President / Vice President Salt Lake City, Utah, United States About the Role iCapital is seeking a motivated and client focused Assistant Vice President or Vice President to join the Platform Technology Support team. This role will support the onboarding, entitlement management, and day-to-day service operations of iCapital's rapidly growing digital, integrated platform. This individual will partner with both external users and internal stakeholders to resolve technical inquiries, maintain a seamless platform experience, and ensure the successful delivery of platform solutions across the white label ecosystem. Responsibilities - Execute end-to-end technical and operational deliverables on recurring platform engagements, ensuring consistent, high-quality service. - Manage daily workflows with a strong client first mindset while maintaining platform stability and user satisfaction. - Partner closely with Product Managers, Relationship Managers, and Implementation teams to deliver a best-in-class platform experience. - Ensure external user access aligns with client expectations and support onboarding to tailored white label platform solutions. - Facilitate internal user entitlement management across iCapital's suite of proprietary systems. - Respond to technical inquiries from internal and external users via the ticketing system across iCapital's digital ecosystem. - Troubleshoot moderate to complex technical issues; escalate and collaborate with product specialists as needed for timely resolution. - Document processes, recurring technical issues, and best practices to support new product solutions and operational improvements. - Synthesize customer feedback and partner with cross functional teams to help enhance iCapital's digital offerings. - Participate in or lead customer demonstrations as new

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