Sr. Business Manager Analyst - Data Analytics

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Business Manager Analyst - Data Analytics Aguadilla, Puerto Rico Sr. Business Manager Analyst - Data Analytics Aguadilla, Puerto Rico (On-site) Job Description Role Summary This role serves as the primary business-facing analytics partner for the Customer & Product Support (Customer Experience) organization. The Senior Business Data Analyst translates complex customer, operational, and financial data into clear, actionable insights that influence executive decisions, shape CX strategy, and drive measurable business outcomes. This role operates with a principal-level mindset: owning problem framing, insight integrity, and executive storytelling in a highly regulated, matrixed enterprise environment. Responsibilities Key Responsibilities Business Insight & Strategic Influence Partner with Customer Experience, Product Support, Operations, and Business Unit leaders to identify high-impact CX analytics use cases Translate ambiguous business questions into structured analytical approaches and decision-ready insights Develop executive-ready narratives that connect customer experience data to operational performance, risk, cost-to-serve, and customer retention Serve as a trusted advisor to senior leaders, influencing priorities through data-backed recommendations CX Measurement & Intelligence Lead interpretation and application of CX metrics (e.g., satisfaction, loyalty, effort, operational outcomes) within a B2B aerospace context Integrate data across customer, service, supply chain, and support journeys to highlight systemic pain points and improvement opportunities Ensure metrics are applied consistently and responsibly across functions Analytics Enablement & Governance Define standards for insight development, reporting, and visualization within the CX analytics domain Partner with Data Engineers and Data Scientists to ensure analytical outputs are business-relevant and consumable Promote adoption of dashboards, self-service tools, and AI-enabled insights through

Read the full description at icfcjb.fa.ocs.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.