IT Business Analyst - Problem Management

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Business Analyst - Problem Management City New Orleans Job Title: Work Place Flexibility: Legal Entity: *** This role will be filled as an IT Business Analyst, Sr. *** ***The preferred location is New Orleans, LA. Other locations within the service territory may be considered*** Job Summary/Purpose: The Operational Governance and Execution department is seeking a highly motivated and analytically driven individual to coordinate the IT Problem Management, Human Performance improvement programs. Embedded within the IT OpEx Department, this role unifies IT Problem Management discipline with the IT Human Performance optimization program and elevates the operational efficiencies of the broader IT organization. The ideal candidate will be a process-oriented, data-driven, critical-thinking individual that is able to leverage AI-powered tools and intelligent automation to accelerate insights, reduce manual effort, and embed intelligence into operational workflows. The role requires active communication with IT leadership and provides key insights into operational health of IT systems, in addition to collaborating with IT Service Delivery teams in completing causal analysis for critical incidents and developing plans that seek permanent resolutions. Job Duties/Responsibilities Coordinate and drive the IT Problem Management process and its execution aligned to ITIL standards, (i.e., from detection and root cause analysis (RCA) to knowledge capture and formal closure) across IT Service Delivery areas. Facilitate structured RCA / problem-sol

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