Service Management Business Analyst

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Management Business Analyst Bangalore - RGA Tech Park Bangalore - RGA Tech Park What success looks like in this role: • Provides strategic guidance in partnership with management to address significant and impactful business needs and requirements. • Conducts or leads studies to determine the economic, technical and organizational feasibility of proposed technologies or changes. • Works on applications and business problems that are highly complex and diverse in scope, overseeing contractors, global rollout, new technologies and new architecture. • Drives the globalization and standardization of technical and organizational system, application and process review. • Maintains awareness of industry standards and applies learnings to advance the knowledge of supported functional areas. • Works with leadership to develop, manage and report on solution development and process improvement efforts. Collaborate with stakeholders to gather and document business requirements. Ability to interface with global client/ technical teams in a hybrid business/ tech capacity Ability to managing conflicting stakeholder requirements to bring consensus and maintain impeccable relationships Analyse and model business processes. Leads business process development. For example, Reporting processes Itil process in service environment Service operating procedures, including knowledge management development Work with IT teams to translate business requirements into technical specifications. Experience of documenting “As Is/To Be” processes and the ability to translate complexity into clear requirements. Facilitate workshops and meetings to elicit requirements and validate solutions. Assist in the development of user acceptance testing (UAT) plans and support testing activities. Create and maintain comprehensive documentation, including process flows, requirements, and

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