Payroll Implementation Team Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Payroll Implementation Team Lead Roanoke, VA, United States #LI-OD1 #LI-Hybrid Essential Functions and Primary Duties Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure team success. Identify areas of weakness within the team and assist in developing strategies to overcome these challenges. Foster a collaborative and positive team environment, encouraging continuous improvement and professional development. Improve and manage CBIZ internal processes, including order approval. Develop and update training materials and processes to reduce the hours spent on training while maintaining high-quality standards. Identify opportunities for automation and streamlining of workflows. Implement best practices and ensure adherence to company standards and policies. Identify and triage client escalations to ensure timely resolution. Assist with the CHR Manager Salesforce Queue, primarily focusing on sales escalations. Avoid client delayed starts. Ensure efficient transition from kickoff to active implementation to meet CBIZ CHR revenue targets and keep your team workload lower. Preferred Qualifications Bachelor's degree Minimum of 3 years of experience in technical support or customer support. At least 2 years of experience in a leadership role within the HCM environment or similar industry. Excellent problem-solving and analytical skills. Strong understanding of technical support tools and methodologies (e.g., ticketing systems, remote support tools). Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users. Ability to manage multiple priorities and projects in a fast-paced environment. Experience with customer relationship management (CRM) and HCM systems. Experience in managing teams in a remote or hybrid work environment. Minimum Qualifications

Read the full description at ebez.fa.us2.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.