Digital Customer Experience Manager

Benefits

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401(k) match

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Schedule

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Weekend work

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Application

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About this role

Digital Customer Experience Manager Nashville, TN, United States Digital Customer Experience Manager We are looking for a high-energy, customer-obsessed leader to join us as a Digital Customer Experience Manager. This role offers a unique opportunity to set the vision for how our external facing digital ecosystem shows up for customers, and to inspire and support a talented team in bringing that vision to life. You will champion a customer-first mindset, ensuring our digital platforms, systems, and information work together to deliver clarity, consistency, and truly delightful experiences. As the architect of the end-to-end digital customer journey, you'll guide strategy across multiple brands and product lines, translating business goals into intuitive, impactful digital solutions that customers love. Success in this role means more than meeting metrics - it means creating digital experiences that build trust, reduce friction, and exceed expectations, while empowering your team with the direction, tools, and support they need to do their best work. This is a hybrid opportunity (3 days in-office) designed for those who value both collaboration and focused flexibility. Candidates located in Nashville, TN or Indianapolis, IN are preferred. Drives the design and execution of a cohesive digital customer experience, ensuring that all digital touchpoints- web, mobile, email, social, and commerce -reflect the brand strategy and meet user needs. Implements medium-term and annual marketing plans; identifies barriers to success across both traditional and digital channels and develops solutions for smooth execution. Leverages previous commerce experience to optimize online customer journeys, improve conversion paths, and enhance

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