Technical Customer Service Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Customer Service Specialist Work Location (Country) United States | Remote/Onsite Onsite We are seeking a Technical Customer Service Specialist who is motivated to drive change, take initiative, and work with a strong sense of urgency. This role requires a proactive individual who thrives in a fast-paced environment and is committed to delivering exceptional service. In this position, you will: Work cooperatively with Outside Sales, Inside Sales, Engineering, Operations, and other key departments. Partner with company representatives, distributors, and customers to grow existing relationships, foster new ones, and consistently meet or exceed customer expectations. Ensure timely and accurate communication, order and quote processing, and problem resolution. Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency What we're looking for: Strong interpersonal and communication skills. Ability to manage multiple priorities with urgency and attention to detail. A mindset focused on collaboration, accountability, and driving results. Essential Duties and Responsibilities: Answer incoming calls and promptly return customer calls to ensure timely communication and support. Process customer transactions accurately, including orders, quotes, returns, and repairs. Provide timely and precise information regarding product availability, pricing, and specifications. Coordinate custom-engineered quotes in partnership with Engineering. Collaborate with Engineering, Purchasing, and Operations to expedite orders, quotes, and resol

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