Technical Customer Service Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Customer Service Representative Work Location (Country) United States | Remote/Onsite Onsite SUMMARY The Technical Customer Service Representative (CSR) serves as the primary interface between AMETEK STC and its customer base, managing inbound communications and supporting transactional and operational processes within a manufacturing environment. This role requires the ability to interpret customer requirements, navigate ERP and CRM systems, and provide accurate, timely information related to product availability, order status, and standard catalog-based pricing. The CSR acts as a key operational resource supporting order lifecycle management while escalating non-standard technical, quality, and engineering-related inquiries to appropriate technical teams. Essential duties and responsibilities include the following. Other duties may be assigned. Inbound Customer & Technical Support Serve as the first point of contact for inbound customer inquiries via phone and shared email inbox, ensuring high responsiveness. Provide real-time support for product availability, order status, and catalog pricing using ERP systems. Escalate non-standard inquiries such as custom pricing, technical specifications, or quality issues with complete documentation. Customer Relationship & Communication Management Maintain professional communication with 24-hour response expectations. Translate customer requests into actionable system data aligned with manufacturing constraints. Provide proactive follow-up and accurate communication. ERP/CRM Data Management & Order Entry Utilize Oracle and Sa

Read the full description at jobs.ametek.com. FewerJobs shows a preview and links to the original posting.