Sr. Associate, Global Command Center, Workforce Staffing

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Sr. Associate, Global Command Center, Workforce Staffing Hyderabad, Telangana, IND Love data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you. The WFS GCC owns the end-to-end Real Time Monitoring of Amazon's candidate service network. Real-time management solutions are responsible for numerous daily decisions needed to provide efficient and frustration-free support to candidates willing to work for Amazon. We are looking for people to fix the issues impacting candidate experience in real time and plan, implement/improve the new/existing processes & tools with a focus on standardization and automation of real time management processes. GCC is the Global Command Center for Amazon WFS (Workforce Staffing) org with core responsibility of real time service level management (candidate experience) and occupancy management (cost). In addition to the core responsibility outlined above, GCC is also responsible for incident management to mitigate risk to candidate experience. With a view on continuous improvement, GCC also drives multiple projects aimed at standardization & automation of real time management processes. We are seeking a motivated individual with a Workforce Management (WFM) background, a passion for customers, exceptional communication skills and a logical mindset with a supreme attention to detail Key job responsibilities Real time monitoring of all network skills: SL, Volume Offered/Incoming/Handled vs. Forecast/Commit, age and size of email backlogs, missed contacts, calls in queue, wait time.

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