Risk Manager, TSE AGS

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Schedule

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Weekend work

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Application

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About this role

Risk Manager, TSE AGS Shenzhen, CHN Risk Manager to oversee our third-party (3P) laboratory network and monitor operational performance. Responsibilities include driving Selling Partner awareness, organizing educational events, and managing feedback between laboratories and partners. Key job responsibilities • Implement laboratory testing and certification activities aligned with Amazon policy. • Execute TIC laboratory onboarding in terms of the SOP • Lead regular online/offline training sessions to address laboratories testing challenges. • Assist in preparing documentation including operation manuals, video tutorials, and FAQs. • Analyze laboratory performance metrices, identify potential issues, and propose improvement plans to drive performance improvement. • Assess laboratory's compliance of Amazon requirements through regular audits and other activities • Work closing with the Program manager and Risk manager to ensure the smooth implementation of laboratory testing and certification service. • Monthly lab performance reports to cross risk control teams. Proving data-driven insights and improvement recommendations. • Track the status of testing requests regularly and escalate the critical issues and laboratory questions to Program Manager • Implement process improvements based on laboratory and seller feedback About the team TSE-AGS is dedicated to elevating global customer satisfaction by ensuring superior quality and safety standards for products from Asia-based sellers. We accomplish this through a comprehensive approach that includes ground-truth verification at source countries, empowering trustworthy sellers with regulatory intelligence and business growth support, establishing robust lab governance frameworks, developing seller-centric tools tailored to Asia's unique market characteristics, and building trust with international regulators. Through close partnerships with manufacturers, sellers,

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