Employer profile
Natera
4 open roles indexed with location, benefit, and apply-link signals where available.
Open roles
Showing the most recent indexed roles for this employer.
-
MLS Data Reviewer I
US Remote
remote Salary not disclosedMLS Data Reviewer I US Remote POSITION SUMMARY: The Medical Laboratory Scientist I, Data Reviewer is a member of the Operations Department to review and analyze clinical test results. This individual collaborates with a team of CLS and laboratory personnel to maintain accurate records of test results and patient information and perform any troubleshooting as needed. PRIMARY RESPONSIBILITIES: • Review clinical test results of molecular genetic testing received from laboratories for accuracy and translate intoLIMS • Review and analyze raw data files in proper software and resolve routine issues • Verify the proper specimen analyzed for patients and review the test requisition forms to verify the correct tests were performed. • Work within several laboratory information systems to review patient demographics and make corrections as needed • Responsible for understanding most current applicable standard operating procedures • Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action and follows GLP (good laboratory practice) • Comply with all company and department policies and procedures. This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire • Performs other duties as assigned QUALIFICATIONS: • 0-2-years experience as an ASCP-certified Medical Technologist in a clinical laboratory
-
Bilingual International Customer Support Representative
US Remote
remote Salary not disclosedBilingual International Customer Support Representative US Remote POSITION SUMMARY The International Customer Support Representative provides world-class service to our international customers. This position will serve as the primary point of contact for our international Sales team and international customers. This role will assist healthcare professionals, laboratories, and other internal and external partners to ensure a smooth ordering and reporting process, ensuring a smooth experience throughout the entire customer journey. The ideal candidate will be passionate about providing excellent support and a willingness to quickly learn about our products and services. This role requires the ability to work independently, multi-task, and use critical thinking skills to troubleshoot and resolve issues in a timely manner. PRIMARY RESPONSIBILITIES - Provide timely and accurate information to international customers and internal teams via phone, email, and other electronic channels - Manage high volume of international customer accounts and their support needs - Resolve customer inquiries and issues promptly and communicate the resolution clearly and logically. Troubleshoot the issue and identify the root cause - Partner with Sales team counterparts to follow-up on missing information needed to process and report ordered tests - Document all customer interactions, communications, actions taken, and follow ups in our customer service applications - Collaborate with internal teams such as sales, product development, and lab operations to ensure customer needs are met effectively - Coordinate with logistics and shipping teams to resolve any shipping, customs, or delivery issues related to kits or samples - Provide training and educational support to our
-
Patient Coordinator
US Remote
remote $77K-$90KPatient Coordinator US Remote POSITION SUMMARY: The role of Patient Coordinator will be central to the success of the Prospera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera. PRIMARY RESPONSIBILITIES: - Work with assigned Nurse Coordinator to maintain & support existing customers. - Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving. - Maintain and support a service-oriented relationship with patients - Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. - Help manage our business system tools (e.g. QlikView, Salesforce) - Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing. - Performs other duties as assigned. - This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. - Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. QUALIFICATIONS: - Minimum
-
Senior Software Engineer
Austin, TX
unspecified $125K-$156KSenior Software Engineer Austin, TX POSITION SUMMARY: The Senior Software Engineer within the Platform group will join a tight-knit, cross-functional team of scientists and engineers. This team is dedicated to developing a scalable and robust platform that will underpin Natera's next generation of clinical assays. You will be instrumental in the design, development, and architecture of software products relevant to the clinical laboratory, while also contributing to cutting-edge R&D, bioinformatics, and high-performance computing initiatives. We're seeking an experienced candidate who is proficient across various tech stacks, passionate about building robust and scalable software, and excited about their work directly impacting the care of millions of patients. PRIMARY RESPONSIBILITIES - Design, develop, and build systems that integrate software, automation, and biology to create a robust and scalable clinical genomics assay platform. - Collaborate closely with assay development and automation scientists to build high-scale and robust workflows. - Engage with cross-functional teams, including Product Management, R&D, software architects, and senior leadership, to improve existing processes and systems. - Interface with internal software development teams to ensure seamless integration between the Laboratory Information Management System (LIMS) and the automation software stack. - Analyze and enhance existing front-end applications, proposing solutions based on your technical software and bioinformatics expertise. - Contribute to laying the foundational architecture for fully automated laboratory systems at Natera. - Performs other duties as assigned. QUALIFICATIONS - Education: BA/BS or MS in Computer Science or Engineering (or a similar relevant field). - Experience: 8 or more years of experience in