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Mark43

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  • Senior Collections Specialist, Public Sector

    New York, NY

    unspecified Salary not disclosed

    Senior Collections Specialist, Public Sector New York, NY Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team. Mark43 partners exclusively with U.S. government agencies across federal, state, county, and local jurisdictions, as well as government agencies in the United Kingdom. Our customers operate in complex procurement, budgeting, appropriation and invoicing environments. We are looking for a Senior Collections Specialist with public sector experience to improve cash collections, reduce days sales outstanding, and strengthen our public-sector order-to-cash process. Role Summary Mark43 is seeking a highly motivated Senior Collections Specialist, Public Sector to support collections and accounts receivable activities for our government customers. This is a hands-on role for someone who understands that collecting from government customers requires more than sending invoice reminders. The ideal candidate has experience working with or collecting from public-sector entities, including cities, counties, states, federal agencies, law enforcement agencies, public safety departments, school districts, transit authorities, or other government organizations. You understand how government payment processes work, including annual appropriations,

  • Product Manager, CAD

    Remote Office

    remote Salary not disclosed

    Product Manager, CAD Remote Office Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Product Manager to join our CAD (Computer-Aided Dispatch) team. In this role, you will help shape the systems that dispatchers and first responders depend on during critical moments. You will own and evolve key product areas within our CAD platform, driving execution from idea through launch and iteration. This is a highly execution-focused role where you will work closely with a dedicated engineering team and partner cross-functionally with design, sales, implementation, and customer success. You will play a key role in delivering intuitive, resilient, and high-performance workflows that help agencies respond faster, coordinate more effectively, and operate with confidence in high-pressure environments. As public safety operations continue to evolve, you will also help define how emerging technologies such as AI-powered decision support, real-time video streaming, and operational analytics are integrated into mission-critical workflows, helping agencies gain greater situational awareness and make faster, more

  • Customer Experience Manager - Illinois

    Remote

    remote Salary not disclosed

    Customer Experience Manager - Illinois Remote Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. Must reside in the Northeast We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and demonstrating the value of our product offerings. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for our engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues. This is a client-facing role, and you will be working with your clients regularly both in person and virtually. You will be involved in the full spectrum of post-implementation processes and client care. Much of your day to day will be spent learning about our customers' unique needs and we expect you to absorb information and eventually demonstrate mastery of

  • Customer Experience Manager - East

    Remote

    remote Salary not disclosed

    Customer Experience Manager - East Remote Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. Must reside in Illinois We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and demonstrating the value of our product offerings. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for our engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues. This is a client-facing role, and you will be working with your clients regularly both in person and virtually. You will be involved in the full spectrum of post-implementation processes and client care. Much of your day to day will be spent learning about our customers' unique needs and we expect you to absorb information and eventually demonstrate mastery of a

  • Database Administrator, Infrastructure - UK

    Manchester

    unspecified Salary not disclosed

    Database Administrator, Infrastructure - UK Manchester Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which first responders rely. Our users are diverse, and we are committed to embracing diversity of thought, experience, and background within our team. About This Role We are seeking a UK-based Senior / Staff Database Administrator to help lead the design, reliability, security, and operational maturity of Mark43's production database infrastructure for UK public safety customers. In this role, you will serve as a senior technical owner for database reliability and performance. You will partner with engineering, infrastructure, security, delivery, and customer teams to ensure that Mark43's database systems are stable, scalable, secure, observable, and ready to support mission-critical public safety workloads. In this role, it is expected to independently own complex database initiatives and mentor others, provide technical direction, influence cross-team architecture, lead high-impact reliability programs, and serve as a trusted authority across the organization. Because this role may involve work with UK police customers, candidates must be eligible to obtain and maintain the required UK police and/or government security vetting, including NPPV3 and, where applicable, SC clearance. What You'll

  • Platform Technical Product Manager

    Remote Office

    remote Salary not disclosed

    Platform Technical Product Manager Remote Office Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Technical Product Manager to join our Platform organization. In this role, you will help shape the systems that power how Mark43 customers and their partners access, integrate with, and extend our products. Your scope will span data access (data lake and partner APIs), integration platforms, and configurable forms and workflow infrastructure. The products you own are foundational to how public safety agencies operationalize their data and how their broader ecosystem of vendors, analytics tools, and downstream systems connects to Mark43. This is a highly execution-focused role. You will partner closely with engineering, design, customers, and partner vendors to drive product development from concept through launch and iteration. You will work alongside Services, Customer Success, and Sales to ensure the platform capabilities you ship translate into successful customer outcomes. What You'll Do If you were part of our team, here are some things

  • Senior Full Stack Engineer

    Manchester

    unspecified Salary not disclosed

    Senior Full Stack Engineer Manchester Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43 is a public safety technology company trusted by over 200 police forces worldwide. We build cloud-native software on AWS that police forces and emergency services rely on in their most critical moments, from managing custody records to dispatching officers in the field. Our UK team of 25 is based in Central Manchester, helping British police forces replace outdated, fragmented systems with modern, resilient software. We're part of a 400-person global company, but the UK team operates with startup energy: small enough that your work is visible, big enough that you're backed by serious investment. We're hiring Senior Software Engineers who want to build systems that genuinely matter. What You'll Do You'll work across the full stack, building the software that UK police custody suites depend on every day. Our team owns features end-to-end, from database migration to UI and our stack includes: - Frontend: React, TypeScript - Backend: Java, Spring Boot - Data: MySQL, GraphQL - Infrastructure: AWS, Kubernetes, Argo CD, Terraform - Observability: Datadog We're also genuinely investing in how AI changes the way we build software. We don't just use Copilot for autocomplete. We're building agentic workflows into our development process, using tools like Claude Code to automate routine work, accelerate code review, and let engineers focus

  • RMS Architect

    Remote

    remote Salary not disclosed

    RMS Architect Remote Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team. This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies. You will operate in a consultative and technical capacity, supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption. You'll work across a variety of products such as Reporting, Case Management, Evidence, and Warrants, ensuring that product features, workflows, and technical configurations are effectively defined, implemented, and adopted. This position requires at least 50% travel. What You'll Do: - Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support - Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms and possess the ability to quickly learn new

  • Senior Software Engineer - Enterprise AI

    Boston

    unspecified Salary not disclosed

    Senior Software Engineer - Enterprise AI Boston Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team. We are looking for a Senior Software Engineer to join our team, focused on enabling applied AI across the organization through scalable internal tools and integrations. You will sit at the intersection of IT, security, and business operations, helping to identify high-impact opportunities and turn them into practical, production-ready solutions. This is a hands-on engineering role centered on building the systems, integrations, and patterns that allow teams across the company to effectively adopt and scale AI in their day-to-day work. You will be part of the Information Security team, working closely with partners across Product, Finance, Operations, and Customer Success to bring secure and effective AI capabilities into internal workflows. Our team is based in Boston, MA with a hybrid schedule of two days per week in the office. We are also a remote-friendly company with flexibility depending on role and location. What You'll Do If you

  • Account Executive - Software

    Manchester

    unspecified Salary not disclosed

    Account Executive - Software Manchester Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with technology that improves safety and quality of life. We build powerful, scalable, and intuitive software that sets a new standard for the tools first responders rely on every day. Our users are diverse, and we are committed to building a team that reflects a wide range of perspectives and experiences. We are looking for an Account Executive to join our growing UK team. This role sits at the forefront of expanding Mark43's presence in a new and evolving market. You will help bring modern, cloud-based technology to police forces and public safety organisations, shaping how they operate and serve their communities. This is a unique opportunity to define a market, influence adoption of next-generation policing technology, and drive meaningful impact across the UK public safety landscape. What You'll Do If you were part of our team, here are some things you would have done last week: - Led conversations with police forces and public safety organisations to understand operational challenges and identify how Mark43 can deliver value - Built and progressed pipeline by engaging prospective customers across the UK policing ecosystem - Navigated complex public sector procurement processes, maintaining momentum and attention to detail throughout - Partnered with Marketing, Customer

  • Junior Technical Writer

    Manchester

    unspecified Salary not disclosed

    Junior Technical Writer Manchester Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Junior Technical Writer to join our Education & Enablement team in Manchester. You will play a key role in translating complex product functionality and workflows into clear, accurate, and accessible documentation for both customers and internal teams. This role is critical to ensuring that our Help Center, release communications, and knowledge resources are easy to understand, up-to-date, and aligned with how our products evolve. What You'll Do If you were part of our team, here are some things you would have done last week: - Created and updated Help Center articles and workflow guides to reflect the latest product functionality - Partnered with Product and Engineering teams to gather context on new features and translate technical details into user-friendly documentation - Supported the development and publication of release notes that clearly explain product changes and their impact on users - Collaborated with Services and Support

  • Regional Account Executive- Florida

    Florida

    unspecified Salary not disclosed

    Regional Account Executive- Florida Florida Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on every day. Our users are diverse, and we are committed to fostering diversity of thought and experience within our team. We are expanding our sales team and looking for an enthusiastic and ambitious Regional Account Executive to own and grow our footprint across Florida. This role is ideal for someone passionate about bringing next generation public safety technology to state and local agencies across the state. You will serve as a trusted advisor to agencies navigating digital transformation and cloud adoption, helping them modernize mission critical systems that directly impact their communities. Remote role based in Florida As our Florida based Regional Account Executive, you will lead strategic sales efforts across the state, partnering closely with Business Development to prospect, build pipeline, and initiate conversations with new departments. You will guide agencies through the full sales lifecycle, from discovery and product demonstrations to procurement and contract execution. Success in this role requires a strong understanding of enterprise SaaS solutions, particularly in the public sector, and the ability to

  • Lead Software Engineer - Universal Search

    Remote

    remote Salary not disclosed

    Lead Software Engineer - Universal Search Remote Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools on which first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team. We are looking for an experienced Lead Software Engineer - Universal Search to lead the next phase of our 3rd party search and data integration platform at Mark43. In this role, you will own some of the most complex and impactful technical initiatives within the Universal Search domain, building and scaling the systems that power fast, accurate, secure access to critical data across our RMS, CAD, and analytics products. You will drive architecture across service boundaries, shape platform direction with cross-functional partners, and raise the technical bar for distributed systems, real-time indexing, authorization-aware retrieval, and search reliability in support of life-saving decision making for public safety users. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. What You'll Do If you were on

  • Senior Software Engineer - Integrations

    Manchester

    unspecified Salary not disclosed

    Senior Software Engineer - Integrations Manchester Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. About Mark43 Mark43 empowers communities and their governments with technology that improves safety and quality of life. We build modern, resilient software that first responders and public safety agencies depend on in their most critical moments. Role Overview We are seeking an experienced Senior Software Engineer - Integrations who will take technical ownership of building and scaling integrations between Mark43's core platform and mission‑critical third‑party systems. You'll lead the design, development, and implementation of robust APIs, data pipelines, and messaging layers, ensuring seamless operational data flow for emergency dispatch and response systems. This is a hybrid role requiring at least three days per week in our Manchester office to support strong team collaboration. What You'll Do - Lead full lifecycle development of integrations that connect the Mark43 platform with external systems such as 911 call centers, state databases, evidence systems, and other key services. - Drive architectural decisions and ensure scalable, maintainable solutions across REST APIs, message queues, and event‑driven workflows. - Collaborate closely with Product, Engineering, and partner technical teams to define reliable API contracts and integration patterns. - Mentor and guide more junior engineers on the team, elevate coding standards, and lead code reviews. - Contribute to integration testing strategies, observability, and dashboards to monitor operational data

  • Manager, Revenue Accounting

    New York, New York

    unspecified Salary not disclosed

    Manager, Revenue Accounting New York, New York Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team. We are looking for a Manager of Revenue Accounting to join our Finance & Accounting team as an individual contributor. This role sits at the center of our quote-to-cash architecture and serves as the financial owner of the revenue across our operational systems. You will combine deep technical accounting expertise with strong business systems judgment to ensure complex SaaS and Professional Services arrangements are structured, allocated, billed, and recognized accurately at scale. Role Summary This role will oversee the revenue recognition process across SaaS and Professional Services, ensuring the data flowing from Salesforce to NetSuite is complete, accurate, and audit ready. You will be the person who can interpret ASC 606 and work across Mark43's stakeholders, including Revenue Operations, Deals Desk, Professional Services, and FP&A. The ideal candidate has a rare blend of technical revenue and financial systems expertise. You are equally comfortable writing a revenue memo,

  • Product Manager, RMS

    Remote Office

    remote Salary not disclosed

    Product Manager, RMS Remote Office Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Product Manager to join our RMS (Records Management System) team. In this role, you will own and evolve critical product areas that power day-to-day operations for public safety agencies. You will take real ownership over one to two modules, driving execution from idea through launch and iteration. This is a highly execution-focused role where you will work closely with a dedicated engineering team and partner cross-functionally with design, sales, and services. You will play a key role in launching new capabilities, including incorporating AI into core workflows, while ensuring our products remain intuitive, performant, and responsive on the web. What You'll Do If you were part of our team, here are some things you would have done last week: - Owned the roadmap and execution for one or more RMS modules such as Case, Evidence, or Citations - Partnered closely with your engineering

  • DevOps Engineer, DevEx

    New York, Remote

    remote $140K-$170K

    DevOps Engineer, DevEx New York, Remote Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. The Mark43 law enforcement platform delivers mission-critical services to agencies across the country. When our systems are unavailable, real-world safety is impacted. As a Platform Engineer, you will take ownership of critical platform capabilities that ensure our systems are reliable, scalable, and equally important: enable engineers to build, deploy, and operate software with speed and confidence. In this role, you will operate at the intersection of platform engineering and developer experience (DevEx) . You will design and evolve internal platforms as products , reducing friction across the software development lifecycle while maintaining strong standards for reliability, security, and compliance. While this role includes opportunities to work on observability systems, prior experience in observability platforms is not required - we value engineers who can learn quickly and apply strong platform fundamentals. You'll use tools like Terraform, Kubernetes, Helm, ArgoCD, and DataDog to build scalable platform primitives and improve

  • Senior Software Engineer - Universal Search

    Remote

    remote Salary not disclosed

    Senior Software Engineer - Universal Search Remote Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43 empowers communities and their governments with technology that improves safety and quality of life. We build modern, resilient software that first responders and public safety agencies depend on in their most critical moments. We are looking for an experienced Senior Software Engineer - Universal Search to help shape the future of 3 rd party search and data integration at Mark43. In this role, you'll build and scale the systems behind our universal search platform that powers fast, accurate, and secure access to critical data across our RMS, CAD, and analytics products. You'll work on distributed systems, real-time data indexing, and modern search technologies to support life-saving decision making for our public safety users. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. What You'll Do If you were on our team last week, you might have: - Led end-to-end system design for a new universal search experience across RMS, CAD, and other core components, collaborating with Product and cross-functional engineering teams to ensure a scalable, secure, and user-friendly solution that spans domains. - Extended platform configurability and connectivity to tap new

  • Regional Account Executive - FL

    Remote

    remote Salary not disclosed

    Regional Account Executive - FL Remote Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on every day. Our users are diverse, and we are committed to fostering diversity of thought and experience within our team. We are expanding our sales team and looking for an enthusiastic and ambitious Regional Account Executive to own and grow our footprint across Florida. This role is ideal for someone passionate about bringing next generation public safety technology to state and local agencies across the state. You will serve as a trusted advisor to agencies navigating digital transformation and cloud adoption, helping them modernize mission critical systems that directly impact their communities. Remote role based in Florida As our Florida based Regional Account Executive, you will lead strategic sales efforts across the state, partnering closely with Business Development to prospect, build pipeline, and initiate conversations with new departments. You will guide agencies through the full sales lifecycle, from discovery and product demonstrations to procurement and contract execution. Success in this role requires a strong understanding of enterprise SaaS solutions, particularly in the public sector, and the ability

  • Front-End Engineer

    Boston, MA

    unspecified Salary not disclosed

    Front-End Engineer Boston, MA Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We're seeking experienced and innovative front-end engineers who have shipped at enterprise scale and released commercial software to enterprise customers. Come and help build the next generation of cloud based public safety software. As a senior member of the Mark43 team, you'll take ownership of products and features from start to finish, and become a knowledge resource that your teammates can trust and rely on. You'll build robust solutions to our unique problems of scale, security, and reliability. We heavily leverage technologies like Java, React, SQL, Redis, and Elasticsearch and enjoy participating in the open source community. As an engineer here, you'll have the freedom to implement your own solutions and have a meaningful impact on our product. As a part of our CAD team, you'll work on designing technical solutions that enable our First Responder customers to have the most accurate and real time locations possible. What You'll