Entain jobs

Learning Product Lead London, England, United Kingdom Company Description: Entain is a global leader in sports betting, gaming, and interactive entertainment, operating some of the most iconic brands in the industry including bwin, Ladbrokes, Coral, and PartyPoker. With a presence in over 20 markets and a commitment to responsible and sustainable gaming, Entain is at the forefront of a evolving digital landscape. This is an exciting time to join the organisation as it continues to transform into a data-driven, tech-led powerhouse, investing in new platforms, AI, and global growth opportunities. As part of a listed FTSE 100 company, you'll join a workforce where your work can have impact across millions of customers worldwide. Entain's mission: 'to bring moments of excitement into people's lives' underpins an unwavering focus on putting customers at the heart of everything the business does. It is this driving force that has enabled Entain to deliver a richer, more engaging experience for customers documented by the record level of propositions it now offers. Through a the latest proprietary technology platform, it provides safe and exciting gaming experiences to millions of customers by multiple iconic brands. Today, Entain is a global, leading sports betting and gaming entertainment group. It has a portfolio of established brands across sports and gaming, and a 50:50 JV with MGM Resorts International (BetMGM) in the US. The business generates c.£5.6bn in Net Gaming Revenue (NGR) and over £1bn in EBITDA per annum, with operations spanning over 40 regulated or regulating territories. Entain is

Data Scientist London, England, United Kingdom Company Description: We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 30+ well-known brands and over 29,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world number one in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Data intelligence and AI plays a transformational role in how we create value today and how we shape our future. We have a bold ambition to be a world-class data and AI driven business for our customers across all our regions and business functions. This is a hands-on data science role that will work within our Data & AI function. You will apply advanced econometric modelling and performance marketing expertise to optimize customer acquisition, retention, and revenue growth across our brands. Working closely with our central performance marketing teams, you will develop sophisticated analytical models that drive marketing effectiveness and business performance. A key aspect of this role involves codifying your analytical expertise into AI agents and automated systems, working with our AIOps engineering teams to productionize and scale analytical capabilities beyond traditional manual analysis. By leveraging your deep understanding of marketing data, statistical methods, and emerging AI technologies, you'll enable data-driven marketing strategies that

Category Specialist London, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Role Purpose Entain are looking for an experienced Procurement Category Specialist for Retail and Property, to join its growing global business. You'll be working across the major areas of Retail spend including Property, Retail Technology, Facilities Management, Utilities and shop services. The key purpose of this role is to optimise 3rd party spend on all Retail & Property expenditure across Entain, and support in the creation of short/mid and long-term value optimisation strategies aligned to the objectives of the business. Key Responsibilities Engage Retail & Property community to understand business strategies Support in the development of medium and long term Strategies, ensuring commercial tension across all areas of spend Using stakeholder and supplier networks, identify continuous improvement and step-change opportunities to product and service specifications Own and embody the team's values, including the promotion and embedding within the team Supporting financial reporting of cost improvement on a P&L basis, interpreting CAPEX, OPEX, depreciation and cash flow Operate agile and effective commercial processes Identification of global synergies This will specifically include: Supporting the creation of global Retail & Property

International Tax Adviser London, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Entain's tax team is responsible for managing over £1.5bn in annual tax payments across more than 20 countries. We're not just a FTSE 100 business: in the UK alone, we're a Top 20 taxpayer and taxes account for a significant proportion of the group's cost base. Tax is a prominent function within the business and puts itself at the heart of everything we do. As an International Tax Adviser at Entain you'll be at the forefront of helping us to manage both existing tax obligations as well as emerging obligations in the fast-developing and leading-edge world of the taxation of digital services all over the world. You'll be working closely with people from across the business and around the world - from accountants to lawyers to marketing specialists and technology experts in the UK, Gibraltar, Malta, India and elsewhere. Understanding the business is critical to helping shape current and future plans for market growth and expansion. You'll need to stay abreast of international developments including the evolving areas of taxation of digital businesses as the OECD's BEPS

Strategist - Creative Agency London, England, United Kingdom Company Description: At Entain, we don't just keep up with the pace of entertainment, we set it. Home to over 30 iconic global brands, we're 29,000+ strong, united by a love of creating bold, boundary-pushing experiences. And when we win, we win together. Our ambition? To become the world's number one in betting, gaming, and interactive entertainment, delivering moments of pure excitement to millions, responsibly and sustainably. As Entain continues to invest in its in-house creative capabilities, Entain Creative is expanding to strengthen the strategic foundations behind our campaigns. This newly created Strategist role reflects our commitment to deeper consumer understanding, sharper messaging, and more integrated creative and media thinking across the group. The Strategist will play a pivotal role within Entain Creative, acting as the voice of the customer and bringing strategic rigour to creative ideas and campaigns. The role requires close collaboration with creative, media, research, and commercial teams to shape messaging frameworks, communication ecosystems, and tactical briefs that drive brand and business performance. The Strategist will influence work across CRM, sponsorship, TV, social, and emerging channels, ensuring our creative output connects with audiences in the right way, at the right time. Job Description: Lead strategic planning for integrated campaigns, translating business objectives and audience insight into clear communication strategies Partner with research and commercial teams to interpret consumer behaviour, trends, and media consumption patterns Develop compelling creative briefs that inspire teams while maintaining brand consistency Shape campaign ecosystems across

Senior Infrastructure Engineer- Network Hyderabad, Telangana, India Company Description: Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering modern software solutions and support services that power billions of transactions for millions of users worldwide. Our focus on quality at scale drives us to create technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together. Job Description: The Senior Infrastructure Engineer executes a range of activities using Automation, Enterprise Systems Management (ESM), and Continuous Integration and Continuous Deployment (CICD) technologies, delivering important capabilities within the infrastructure landscape. Complete the implementation of high-level designs for stable network and infrastructure environments that meet Entain's needs, shares them with partners, and complies with current security, privacy, and audit requirements. Provide technical knowledge where needed to support managers, principals or technical experts to resolve issues Collaborate with application development, enterprise architecture, infrastructure and cyber security teams to develop and implement a compelling product roadmap Implement the automation and orchestration capabilities across the environment and establish procedures that promote efficiency, solving a range of daily user problems Deliver daily support to internal tools and system health, and infrastructure implemented for all projects and manages customer support contracts Collaborate with technical architects, using experience to translate architectural designs into operations Document the processes, measurements, and

Commercial Analyst Gibraltar, , Gibraltar Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: As a Commercial Insights Analyst you will perform a key role supporting stakeholders from all areas of the business, as well as working with the Reporting Analysts on the key reporting capability of the wider Insight & Analytics team. Reporting to the Analytics Manager, you will be part of the Commercial Analytics team providing insights that contribute to the ongoing commercial success of the business. What you'll do Main: Deliver clear, actionable commercial insights to support decision-making across key business areas. Take ownership of macro-level KPI reporting, ensuring metrics are consistent, accurate and delivered in a timely manner. Act as a commercial guardian of data integrity, ensuring key reporting metrics are reliable and aligned across dashboards and reporting outputs. Proactively monitor key business metrics, identifying unusual trends, discrepancies or performance changes and highlighting potential risks or opportunities. Work closely with data engineers and data teams to investigate and resolve data inconsistencies impacting reporting. Contribute to the development and maintenance of the Commercial Analytics KPI framework, ensuring metric definitions remain consistent across the business. Support the validation and reconciliation of

Head of Media Strategy and Planning Toronto, Ontario, Canada Company Description: We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment. Job Description: Entain Canada is hiring for a Head of Media Strategy and Planning. This highly influential leadership role will work at the intersection of Sports, Entertainment and Gaming in the world's 3rd largest gaming market. Reporting to Entain's Head of Canada, as Head of Media Strategy and Planning you will be responsible for defining and leading the company's full-funnel media strategy, with clear ownership of top and mid-funnel investment, planning, and performance through our in-house media team. This role sets the strategic direction for how media drives brand growth, demand generation leading to customer acquisition and commercial impact in a highly competitive, performance-driven environment, ensuring alignment across brand, product, analytics, and commercial teams. This high impact leader will lead a high-performing media team and will establish and nurture the frameworks, partnerships, and capabilities required to deliver scalable and measurable growth across traditional and digital channels, while operating within regulatory and responsible marketing requirements. Key Responsibilities Include: You will own full‑funnel media strategy (top & mid funnel), aligning brand

Senior Strategy Manager, Canada Toronto, Ontario, Canada Company Description: We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the industry. Job Description: Salary range: from $195K CAD Reason for hiring: New headcount Entain's Americas and Southern Europe Strategy team is looking to hire a Senior Strategy Manager for its Canadian operations to help support the local team setting and executing the strategy to drive financial performance. Reporting to the Associate Director of Strategy for the region, this exciting role serves as the connective tissue between strategy and execution, working with local and regional leadership teams to lead high impact strategic planning topics and engaging with local operational teams to deliver results. This highly exciting role will work with all commercial functions in Canada as well as multiple groups across central Entain, including Digital, Product and Technology, Operations, Marketing, Sales, as well as regional corporate leadership. We are looking for talented Strategy professionals with the highest standards of integrity who have previously worked in Strategy Consulting at a top tier global firm and are looking for an opportunity to work in a fast-paced commercial environment. The successful candidate must have experience developing and implementing

Director of Product Hyderabad, Telangana, India Company Description: Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide. Our focus on quality at scale drives us to create innovative technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together. Job Description: As our Director of Product, you will bring the strategy of our product portfolio to deliver Core Platform & CRM products and services whilst achieving our team goals. You would develop a world class team of product leaders across our locations and be responsible for your platform pillar experience in the Entain group for all our markets and all our brands. In your role you are part of the Senior Product Leadership Team and will also work with Entain's Global Leadership, reporting to the CTO you will be part of the Platform Team. Are you ready to launch a winning career? What will you do: You will develop a compelling and inspiring Core Platform and CRM product vision that delights our upstream services and customers. You will be on top of data and insights about your products, always trying to find possible improvements to help us achieve Entain's broader goals. You will

Retail Customer Service Salisbury, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: As a Retail Customer Service Manager , you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team , who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service. Always urge safer gambling. Take bets on different sports and events. Process customer transactions including cash handling. Help demonstrate our products and betting terminals to customers. Handle customer complaints or concerns with empathy and problem-solving skills. Work towards defined targets. Maintain high shop standards. Open or close the shop. Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and

Senior Procurement Category Manager London, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: As a Senior Procurement Category Manager, you will be responsible for optimizing 3rd party Marketing spend through the delivery of identified benefits and the creation of short/mid/long-term value optimization strategies aligned to the objectives of the business. Reporting to the Head of Procurement you will be part of our Global Procurement team that will form part of the Marketing Procurement team you will to support the team to influence £Multi Million spend across multiple categories for Marketing. Are you looking for an opportunity to add true value to a team? What you will do Review spend across the group and analyse supplier base and business requirements. Identify and lead all content projects ensuring they are delivered on time and target are achieved. Engagement and regular catch ups with local and international stakeholders to understand requirements and strategies, identify opportunities, align goals, share best practices and review spend. Build a cutting-edge knowledge of the supply base, market trends and provide value adding insights to the content community. Understand critical areas for Innovation and build a pipeline of

Commercial Legal Counsel Gibraltar, , Gibraltar Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: We're looking for a Legal Counsel to join our Commercial Legal Team, who advise on all aspects of our business. The team's primary role is supporting stakeholders to identify, assess and balance legal, regulatory and commercial risks, as well as design and implement new solutions for contractual arrangements and negotiate supplier agreements. This position will suit an enthusiastic, proactive individual who is keen to continue their legal career in-house in a supportive and vibrant environment. Reporting to our Assistant Legal Director, your principal duties include overseeing contractual matters with existing and future suppliers. These duties also include leading on group-wide projects, participating in RFP and due diligence reviews of suppliers, providing commercial and regulatory counsel on key strategic initiatives, and providing day-to-day advice. Additionally, you will resolve issues that arise in existing and new games commercial relationships, assist on licensing matters, and handle pre-litigation legal disputes and inquiries. This is a unique opportunity for a junior to mid-level lawyer to join a dynamic, fast-paced international legal team in an exciting industry. At Entain, you will get unrivaled exposure

Retail Mobile Cleaner Dublin, Leinster, Ireland Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: We are currently looking for a Mobile Cleaner to join the team at Entain we pride ourselves on Service and Standards in our shops so you will be completing deep cleans and emergency cleans of our shops in the region. We are looking for reliable and experienced cleaners with high standards and dedication to provide our shop teams with excellent customer service! Reporting to the Cleaning Operations Manager you will be part of the Regional Cleaning Team, who will deep clean and complete immediate response to urgent cleaning requests. What you will do Deep cleans are 2 hours in length, are completed twice a year and include: Carpet washing/Hardwood floor cleaning Cleaning TV Screens and Casing Cleaning furniture Cleaning Gaming Machine Area. Cleaning Customer and Staff Toilets Cleaning Staff Area Emergency cleans are on request and the reasons for cleaning vary, they require an immediate response and are prioritised ahead of other deep cleaning tasks Working patterns As a Mobile cleaner you will work 5 out of 7 days a week. Qualifications: Proven working experience as a cleaner.

Procurement Category Manager - Utilities London, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Entain are looking for a Utilities Category Manager to join its growing global business. This role will have end‑to‑end accountability for Utilities spend across the Retail and Property estate, including electricity, gas, water, waste and associated utilities services. The key purpose of the role is to optimise third‑party utilities spend across Entain's Retail & Property portfolio, delivering short, medium and long‑term value optimisation strategies aligned to business objectives, operational continuity and sustainability commitments. Key Responsibilities Engage with the Retail, Property, Facilities, Finance and Sustainability teams to understand utilities demand, business strategy and operational requirements Develop medium and long‑term utilities category strategies, ensuring strong commercial tension and resilience across highly volatile markets Use stakeholder and supplier networks to identify continuous improvement, demand management and efficiency opportunities, including changes to consumption, specification and service models Identify cost and value opportunities linked to utilities pricing mechanisms, contract structures and consumption behaviour Own and embody the team's values, promoting and embedding them within the wider Utilities and Procurement community Produce financial reporting of cost improvement and avoidance on a

CRM Manager - Fixed Term Contract Gibraltar, , Gibraltar Company Description: About Entain Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: As a CRM Manager , you will lead the delivery of data-driven lifecycle marketing and automation strategies to improve customer engagement, retention and revenue. You will own end-to-end CRM performance, optimise customer journeys, and drive scalable growth across multiple brands. This role combines strategy, automation, analytics and team leadership , with a clear focus on measurable commercial impact. Key Responsibilities Lead the design and optimisation of automated lifecycle CRM campaigns across email, push and digital channels Deliver data-driven customer journey strategies to improve retention, reactivation and customer lifetime value Own CRM performance, reporting and insight generation, translating data into clear actions Drive marketing automation and real-time, event-based communications using platforms such as Optimove or similar Establish testing and experimentation frameworks including A/B testing and incrementality measurement Collaborate with data, tech and commercial teams to enhance CRM capability and personalisation Manage and develop a high-performing CRM team, fostering a culture of innovation and continuous improvement Qualifications: You Have: Proven experience in CRM, lifecycle marketing or marketing automation (typically 5+ years) Strong track record of

Retail tech Support Analyst Nottingham, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Our Service Desk aims to provide a friendly, efficient and helpful service to every retail colleague, ensuring all internal processes are followed and that every effort is made to resolve their query at the first point of contact. We also ensure that third parties are engaged effectively in order to get our in shop technology working as soon as reasonably possible. As a Retail Tech Support Analyst you will be responsible for the following: Professionally managing telephone/self service portal/live chat contacts from our retail colleagues. Triage and diagnose reported faults and either support the colleague to first level fault fix or log the task with a 3rd party to ensure a swift resolution. Accurately log incidents and ensure all relevant data is captured clearly and accurately. Regularly updating incidents logged on the Incident Management System and providing our shop colleagues with a technical solution within Service Level Agreements. Escalate incidents where a first time fix is not possible to relevant internal resolver group. Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent

Senior Safer Gambling Analyst London, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Entain is hiring a Senior Safer Gambling Analyst to join our wider Analytics team that supports our core brands. As a Senior Analyst you'll be responsible for the delivery of insights, analysis, creation of dashboards and presentation to Compliance team and other stakeholders. You will work as an essential part of an ambitious team in a dynamic and multifaceted role. You will be responsible for driving and supporting analytical solutions for various Safer Gambling initiatives. You will have the expertise to analyse and model customer behaviour in order to create our product safer and more enjoyable. The role would require daily coordination with the other teams to assess efficiency of Safer Gambling features and guide their next steps. You will have the ability to understand database structure and logic and enjoy the hands-on approach. You will be the expert in conducting detailed analysis and modelling of customer data. Are you ready to launch a winning career? What you will do Build strong relationships with Compliance stakeholders to understand challenges. Provide the Compliance teams with ad-hoc, or

Tech Lead - ServiceNow HRSD Hyderabad, Telangana, India Company Description: Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering modern software solutions and support services that power billions of transactions for millions of users worldwide. Our focus on quality at scale drives us to create technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together. Job Description: As a Tech Lead you will be responsible for the end-to-end delivery of a cross-functional enterprise applications and its team Reporting to the Engineering Manager within the Product & Tech Team. You will work closely with the Head of Engineer to plan, execute, and evaluate team results. Are you ready to be a part of our journey delivering excellence and collaborating with one of the world's biggest online gaming and entertainment groups? You will: Develop HRSD solutions on the ServiceNow platform, ensuring understanding of our requirements and technical feasibility. Lead the technical design of HRSD applications, including data model, workflows, and user interface. Collaborate with teams to gather requirements, design solutions, and develop prototypes. Develop technical documentation, including solution designs, architecture diagrams, and technical guides. Troubleshoot and resolve technical issues, performing root cause analysis and implementing fixes. You have: 5+ years of experience in ServiceNow HRSD or similar HR systems, with

Customer Protection Contact Center Analyst Dutch and English (m/f/d) Vienna, Vienna, Austria Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Our Customer Protection International team, within our Customer Support function, conducts detailed investigations of International customer activity to detect potential vulnerable gamblers and works in close collaboration with our AML team, amongst others. These investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm. You will be responsible for performing proactive Responsible Gambling (RG) reviews followed by inbound or outbound contact with relevant customers, by telephone or other electronic means, to address potential Safer Gambling or Affordability concerns. You'll handle sensitive customer information and interact with potentially vulnerable customers in a calm, professional and empathetic manner. Main responsibilities: Contact customers to address any potential Safer Gambling or Affordability concerns. Perform RG reviews Deliver outstanding customer service while encouraging the use of Safer Gambling tools Seek Source of Funds clarifications/evidence where necessary. Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk promptly. Ensure all necessary actions are taken e.g. loss limits, deposit limits,

Customer Protection Analyst with Greek and English Sofia, Sofia-Capital, Bulgaria Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Our Customer Protection International team within Customer Services conducts detailed investigations of International customer activity to detect potential vulnerable gamblers and works in close collaboration with our AML team, amongst others. These investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm. You will perform proactive Responsible Gambling (RG) reviews followed by inbound or outbound contact with relevant customers, by telephone or other electronic means, to address potential Safer Gambling or Affordability concerns. You'll handle sensitive customer information and work with potentially vulnerable customers in a calm, professional and empathetic manner. Main responsibilities: Contact customers to address any potential Safer Gambling or Affordability concerns. Perform RG reviews. Deliver outstanding customer service while encouraging the use of Safer Gambling tools. Seek Source of Funds clarifications/evidence. Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk promptly. Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a documented audit trail of

Capacity Planning Analyst - (Back Office) Hyderabad, Telangana, India Company Description: Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering the latest software solutions and support services that power billions of transactions for millions of users worldwide. Our focus at scale drives us to create technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together. Job Description: The Capacity Planning Analyst delivers accurate demand forecasts and capacity plans that allow Entain to meet customer demand across multiple markets and channels. You will focus on producing high‑quality planning outputs, maintaining forecasting models, and providing data‑led insight to operational partners. Working with the wider Planning & Performance team, the Analyst supports working relations with the Operations and Finance teams. The Analyst helps ensure they meet service targets while supporting cost control and business growth. Qualifications: Knowledge & Experience Essential 1-3 years' experience in an Analyst, Capacity Planning, Resource Planning, or Workforce Management role. Experience working with data to produce forecasts, plans, or operational insight in a fast‑paced environment. Experience of workforce management tools such as NICE WFM (an advantage), Verint, Genesys Cloud, or Calabrio. Excel skills including formulas, pivot tables, lookups, and basic modelling. Good analytical skills with strong attention to detail. Ability to clearly communicate data and insights to

CyberSecurity Governance Specialist - ISMS Manager Sofia, Sofia-Capital, Bulgaria Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: CyberSecurity Governance offers Internal and External services relating to Compliance, Standards, Regulations, and Information Security to ensure alignment of our Technology offering with the obligations that the organization is exposed to. These requirements come mainly from the Regulatory Compliance team but are also defined by other stakeholders such as Finance, Payments, Marketing etc. This is a position for an experienced compliance professional who wishes to start a role within a busy global Cybersecurity team. As a Cybersecurity Governance Specialist responsible for Entain's Global ISMS schedule, you will ensure that the operations of Entain adhere to our Cybersecurity and Technical Compliance requirements, requiring designing and implementing improvements to address identified gaps and to help adapt the security posture of the organisation to the evolving global threat and regulatory landscape What you will do Own and operate Entain's Global ISO/IEC 27001:2022 ISMS assurance schedule, ensuring timely execution of internal audits, control reviews, and external audit readiness. Management of Security Policies and relevant procedures. Plan, prioritise, and coordinate ISMS activities and resources to maintain continuous compliance with ISO/IEC

Retail Customer Service- Multi Site Stockton-on-Tees, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: As a Retail Customer Service Manager , you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team , who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service. Always urge safer gambling. Take bets on different sports and events. Process customer transactions including cash handling. Help demonstrate our products and betting terminals to customers. Handle customer complaints or concerns with empathy and problem-solving skills. Work towards defined targets. Maintain high shop standards. Open or close the shop. Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes