Retail tech Support Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$55,206 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.5% - Faster than average

Matched to SOC 49-9071 - Trades aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Trades From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Retail tech Support Analyst Nottingham, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Our Service Desk aims to provide a friendly, efficient and helpful service to every retail colleague, ensuring all internal processes are followed and that every effort is made to resolve their query at the first point of contact. We also ensure that third parties are engaged effectively in order to get our in shop technology working as soon as reasonably possible. As a Retail Tech Support Analyst you will be responsible for the following: Professionally managing telephone/self service portal/live chat contacts from our retail colleagues. Triage and diagnose reported faults and either support the colleague to first level fault fix or log the task with a 3rd party to ensure a swift resolution. Accurately log incidents and ensure all relevant data is captured clearly and accurately. Regularly updating incidents logged on the Incident Management System and providing our shop colleagues with a technical solution within Service Level Agreements. Escalate incidents where a first time fix is not possible to relevant internal resolver group. Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent

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