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Entain

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  • Real Time Resource Manager - (Back Office)

    Hyderabad, Telangana, India

    unspecified Salary not disclosed

    Real Time Resource Manager - (Back Office) Hyderabad, Telangana, India Company Description: Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide. Our focus on quality at scale drives us to create innovative technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together. Job Description: The Real Time Resource Manager is responsible for the end‑to‑end leadership and delivery of Real Time performance management across a 24/7 global Contact Centre operation. The role owns intraday service control, real‑time decision‑making and SLA protection across multiple internal and outsourced sites, ensuring customer demand is managed effectively while balancing service levels, cost and colleague experience. The role will establish and build a brand‑new Real Time function from the ground up, including operating model design, team structure, processes, tooling, governance, and capability development. Acting as the central point of accountability for real‑time performance, the role partners closely with Planning, Operations, Performance, and outsourced providers to drive consistent, data‑led intraday control. This role requires strong operational leadership, excellent stakeholder management, and the ability to operate decisively in a fast‑paced, always‑on environment. Qualifications: Proven experience leading Real Time Operations at manager level within a complex, multi-site, international 24/7 Contact Centre

  • Retail tech Support Analyst

    Nottingham, England, United Kingdom

    unspecified Salary not disclosed

    Retail tech Support Analyst Nottingham, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Our Service Desk aims to provide a friendly, efficient and helpful service to every retail colleague, ensuring all internal processes are followed and that every effort is made to resolve their query at the first point of contact. We also ensure that third parties are engaged effectively in order to get our in shop technology working as soon as reasonably possible. As a Retail Tech Support Analyst you will be responsible for the following: Professionally managing telephone/self service portal/live chat contacts from our retail colleagues. Triage and diagnose reported faults and either support the colleague to first level fault fix or log the task with a 3rd party to ensure a swift resolution. Accurately log incidents and ensure all relevant data is captured clearly and accurately. Regularly updating incidents logged on the Incident Management System and providing our shop colleagues with a technical solution within Service Level Agreements. Escalate incidents where a first time fix is not possible to relevant internal resolver group. Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent

  • Retail Cleaner

    Claremorris, Connaught, Ireland

    unspecified EUR 14.15-14.15/hr

    Retail Cleaner Claremorris, Connaught, Ireland Company Description: There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer. Job Description: We're looking for a Cleaner to join our team at Entain. Reporting to the shop manager you'll help keep our shop clean, safe, and welcoming for customers and colleagues. Salary is €14.15 per hour. A clean shop makes a better customer experience. Help us deliver it. What you'll do Maintain high cleaning standards across the shop. Focus on keeping customer and staff toilets clean, stocked, and usable. Vacuum, mop, wipe down surfaces, and empty bins. Help us meet our shop standards to support a great customer experience. Work following all Health and Safety regulations. Hours and working pattern Shop opening hours: 8am-10pm, Monday to Sunday. Total of 6 hours per week. Typically 3 shifts per week, including weekends and bank holidays. (Your exact shift pattern to be discussed at interview) Qualifications: To be successful in this role: You must be 18 years of age or over to work in one of our betting shops. Take pride in clean, safe spaces. Experience dealing with challenging situations. Comfortable working in a busy

  • Senior Safer Gambling Analyst

    London, England, United Kingdom

    unspecified Salary not disclosed

    Senior Safer Gambling Analyst London, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Entain is hiring a Senior Safer Gambling Analyst to join our wider Analytics team that supports our core brands. As a Senior Analyst you'll be responsible for the delivery of insights, analysis, creation of dashboards and presentation to Compliance team and other stakeholders. You will work as an essential part of an ambitious team in a dynamic and multifaceted role. You will be responsible for driving and supporting analytical solutions for various Safer Gambling initiatives. You will have the expertise to analyse and model customer behaviour in order to create our product safer and more enjoyable. The role would require daily coordination with the other teams to assess efficiency of Safer Gambling features and guide their next steps. You will have the ability to understand database structure and logic and enjoy the hands-on approach. You will be the expert in conducting detailed analysis and modelling of customer data. Are you ready to launch a winning career? What you will do Build strong relationships with Compliance stakeholders to understand challenges. Provide the Compliance teams with ad-hoc, or

  • Junior Affiliate Executive - stage

    Rome, Latium, Italy

    unspecified Salary not disclosed

    Junior Affiliate Executive - stage Rome, Latium, Italy Descrizione dell'azienda: Descrizione del lavoro: Siamo Entain. E cerchiamo te. Entra a far parte di un gruppo internazionale dove le persone vengono prima di tutto. In Entain Italia troverai un ambiente dinamico, inclusivo e stimolante - in cui potrai esprimere il tuo talento ogni giorno. Il ruolo: Affiliate Executive - Stage Sede: Roma / Modalità di lavoro: Ibrido Inquadramento e Ral: Stage extracurricolare / 800 € Il tuo ruolo Fornire un efficiente e professionale supporto agli Esercenti della rete di negozi e corner Eurobet in tutto il territorio italiano, esistenti e potenziali, e di supporto tecnico e applicativo; Gestione delle richieste di assistenza pervenute a mezzo messaggistica, mail o telefono e fornire il supporto richiesto, ed ove necessario inoltrare la richiesta al dipartimento di competenza; Effettuare training telefonico del terminale di gioco e dei prodotti offerti, e ove necessario presso i punti vendita, agli esercenti; Verifica e reperimento documentazione vincite in ottemperanza alla normativa antiriciclaggio vigente; Supporto a risorse senior nella gestione delle richieste di credito secondo le procedure interne inclusa l'esecuzione di chiamate di recupero credito per garantire il rispetto delle politiche aziendali; Gestione anagrafica clienti; Gestione direttadelle richieste di credito secondo procedure interne; Training di attivazionenei punti vendita; Pubblicazione Editoria; Possibilità di eseguire adjustment su contiEsercente secondo procedure interne; Gestione e lavorazione dei ticket di segnalazione tramite piattaforme di ticketing dedicate, assicurando una corretta presa in carico e risoluzione delle richieste in conformità alle procedure interne. Chi stiamo cercando Laureato

  • CS Advisor (Sost.maternità)

    Rome, Latium, Italy

    unspecified Salary not disclosed

    CS Advisor (Sost.maternità) Rome, Latium, Italy Company Description: REFERRAL 1 Job Description: Siamo Entain. E cerchiamo te. Entra a far parte di un gruppo internazionale dove le persone vengono prima di tutto. In Entain Italia troverai un ambiente dinamico, inclusivo e stimolante - in cui potrai esprimere il tuo talento ogni giorno. Il ruolo: Customer Service Advisor Sede: Roma / Modalità di lavoro: Ibrido Inquadramento: Tempo pieno / Tempo determinato (Sostituzione maternità) RAL: 26-28K Il tuo ruolo Entrerai nel team Marketing e ti occuperai di: Gestione delle richieste di supporto pervenute via email e chat dei clienti on line esistenti e potenziali; Gestione di chiamate di servizio e/o marketing outbound; Identificazione delle problematiche e delle procedure adeguate per una veloce risoluzione delle segnalazioni; Interazione con i reparti estermi al CS al fine di risolvere le gestioni di competenza di altri dipartimenti; Segnalazione di potenziali bug di sistema e problemi generici riscontrati dagli utenti secondo le procedure in essere. Chi stiamo cercando Madrelingua Italiana; Ottime capacità di scrittura ed eccellenti doti comunicative verbali; Ottime capacità di utilizzo del computer, pacchetto Office ed uso di Internet; Ottime capacità interpersonali e “customer oriented”; Ottime capacità di gestione dello stress e problem solving; Ottime capacità di gestire e trattare con confidenzialità le informazioni con le quali si entra in contatto; Propensione al team working; precedente esperienza in ambito customer service è titolo preferenziale non essenziale; Buona conoscenza della lingua inglese è titolo preferenziale non essenziale; La posizione è full time in regime di turnazione

  • Technical Lead - Angular / AI

    Jersey City, New Jersey, United States

    unspecified $173K-$208K

    Technical Lead - Angular / AI Jersey City, New Jersey, United States Company Description: Entain Group and MGM Resorts International have created BetMGM - a brand built to make sports betting, gaming and entertainment unforgettable. Together, we're not just redefining the future, we're making it legendary. Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Technical Lead - Frontend (Angular) Role Overview As a Tech Lead , you will lead the technical direction and delivery of frontend solutions built with Angular , leading teams through the full Software Development Lifecycle (SDLC) . Reporting to the Engineering Manager, you will combine hands-on development, technical leadership, and people management to deliver high-quality, scalable products. You will help embed AI-driven agentic development practices into everyday engineering workflows. Leveraging autonomous AI agents responsibly, you will accelerate delivery, improve code quality, and enhance decision-making across design, implementation, testing, and documentation - while guiding the team in adopting agentic workflows that reduce manual effort and enable engineers to focus on higher-order problem solving. Are you ready to help shape the future of digital entertainment while collaborating with one of the world's largest online gaming and entertainment groups? What You Will Do

  • Retail Shop Manager

    Oban, Scotland, United Kingdom

    unspecified GBP 14.2-14.2/hr

    Retail Shop Manager Oban, Scotland, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Do you love sports or have a passion for great customer service? Can you lead and develop a successful team? As a Retail Shop Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to lead a team that wins together and does what's right by our customers. Reporting to the Area Manager you will be responsible for the running and management of your store, adhering to the companies gold standards and driving your shop team to achieve excellence in all areas. Are you ready to launch a winning career? Salary is £14.20 per hour What you will do Lead, develop and train your team to deliver outstanding service to a wide variety of customers. Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy. Develop your team to have a sound understanding of the business and

  • Retail Customer Service

    Salisbury, England, United Kingdom

    unspecified GBP 13-13/hr

    Retail Customer Service Salisbury, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: As a Retail Customer Service Manager , you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team , who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service. Always urge safer gambling. Take bets on different sports and events. Process customer transactions including cash handling. Help demonstrate our products and betting terminals to customers. Handle customer complaints or concerns with empathy and problem-solving skills. Work towards defined targets. Maintain high shop standards. Open or close the shop. Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and

  • Director of Product

    Hyderabad, Telangana, India

    unspecified Salary not disclosed

    Director of Product Hyderabad, Telangana, India Company Description: Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide. Our focus on quality at scale drives us to create innovative technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together. Job Description: As our Director of Product, you will bring the strategy of our product portfolio to deliver Core Platform & CRM products and services whilst achieving our team goals. You would develop a world class team of product leaders across our locations and be responsible for your platform pillar experience in the Entain group for all our markets and all our brands. In your role you are part of the Senior Product Leadership Team and will also work with Entain's Global Leadership, reporting to the CTO you will be part of the Platform Team. Are you ready to launch a winning career? What will you do: You will develop a compelling and inspiring Core Platform and CRM product vision that delights our upstream services and customers. You will be on top of data and insights about your products, always trying to find possible improvements to help us achieve Entain's broader goals. You will

  • Retail Customer Service - Weekends & Evenings

    Dumfries, Scotland, United Kingdom

    unspecified GBP 13-13/hr

    Retail Customer Service - Weekends & Evenings Dumfries, Scotland, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? Salary is £13.00 per hour What you will do Deliver outstanding customer service. Always urging safer gambling. Take bets on a wide range of sports and events. Process customer transactions including cash handling. Help demonstrate our products & betting terminals to customers. Handle customer complaints or concerns with empathy and problem-solving skills. Work towards defined targets and goals. Maintain

  • Affiliate Executive

    Rome, Latium, Italy

    unspecified Salary not disclosed

    Affiliate Executive Rome, Latium, Italy Descrizione dell'azienda: Siamo Entain. E cerchiamo te. Entra a far parte di un gruppo internazionale dove le persone vengono prima di tutto. In Entain Italia troverai un ambiente dinamico, inclusivo e stimolante - in cui potrai esprimere il tuo talento ogni giorno. Il ruolo: Affiliate Executive Sede: Roma / Modalità di lavoro: Ibrido Inquadramento: Tempo pieno range 25-35k ATTIVITA': Fornire un efficiente e professionale supporto agli Esercenti della rete di negozi e corner Eurobet in tutto il territorio italiano, esistenti e potenziali, e di supporto tecnico e applicativo; Gestione delle richieste di assistenza pervenute a mezzo messaggistica, mail o telefono e fornire il supporto richiesto, ed ove necessario inoltrare la richiesta al dipartimento di competenza; Effettuare training telefonico del terminale di gioco e dei prodotti offerti, e ove necessario presso i punti vendita, agli esercenti; Verifica e reperimento documentazione vincite in ottemperanza alla normativa antiriciclaggio vigente; Supporto a risorse senior nella gestione delle richieste di credito secondo le procedure interne inclusa l'esecuzione di chiamate di recupero credito per garantire il rispetto delle politiche aziendali; Gestione anagrafica clienti; Gestione diretta delle richieste di credito secondo procedure interne; Training di attivazione nei punti vendita; Pubblicazione Editoria; Possibilità di eseguire adjustment su conti Esercente secondo procedure interne; Gestione e lavorazione dei ticket di segnalazione tramite piattaforme di ticketing dedicate, assicurando una corretta presa in carico e risoluzione delle richieste in conformità alle procedure interne. CARATTERISTICHE: Laureato o diplomato; Esperienza precedente in ruoli similari, o amministrativi o in call

  • Category Specialist

    London, England, United Kingdom

    unspecified Salary not disclosed

    Category Specialist London, England, United Kingdom Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Role Purpose Entain are looking for an experienced Procurement Category Specialist for Retail and Property, to join its growing global business. You'll be working across the major areas of Retail spend including Property, Retail Technology, Facilities Management, Utilities and shop services. The key purpose of this role is to optimise 3rd party spend on all Retail & Property expenditure across Entain, and support in the creation of short/mid and long-term value optimisation strategies aligned to the objectives of the business. Key Responsibilities Engage Retail & Property community to understand business strategies Support in the development of medium and long term Strategies, ensuring commercial tension across all areas of spend Using stakeholder and supplier networks, identify continuous improvement and step-change opportunities to product and service specifications Own and embody the team's values, including the promotion and embedding within the team Supporting financial reporting of cost improvement on a P&L basis, interpreting CAPEX, OPEX, depreciation and cash flow Operate agile and effective commercial processes Identification of global synergies This will specifically include: Supporting the creation of global Retail & Property

  • Operational Senior Project Manager

    London, England, United Kingdom

    unspecified Salary not disclosed

    Operational Senior Project Manager London, England, United Kingdom Company Description: We are Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 30+ well-known brands and over 29,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world number one in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. Job Description: The Operational Senior Project Manager will be an integral member of the UK&I Programme Team, providing essential support to the Head of Projects & Communications in delivering a portfolio of retail store and operational projects across the UK&I division. Working closely with department heads, key business stakeholders and our central PMO function, they will ensure consistent governance, control, coordination, decision making and effective implementation of all projects within their remit. Projects will range in size and scope and will include new store openings, refits and refurbishments, store format changes, experiential in‑store initiatives, people-led change, operational efficiency and process improvement . Critically, as well as overseeing the overall project delivery, you will have line management responsibilities for another Project Manager, overseeing their project governance, end-to-end delivery, support, training and wellbeing. You will be responsible for ensuring effective implementation of all projects by working closely with our Retail Operations and Internal Communications

  • Campaign Executive

    Gibraltar, , Gibraltar

    unspecified Salary not disclosed

    Campaign Executive Gibraltar, , Gibraltar Company Description: At Entain, we don't just keep up with the pace of entertainment, we set it. Home to over 30 iconic global brands, we're 29,000+ strong, united by a love of creating bold, boundary-pushing experiences. And when we win, we win together. Our ambition? To become the world's number one in betting, gaming, and interactive entertainment, delivering moments of pure excitement to millions, responsibly and sustainably. Job Description: Location: Gibraltar | On-site with collaborative global teams Key Feature: High-impact, multi-channel campaign ownership within a global brand environment Driven by continued growth and innovation across our brand portfolio, this opportunity has been created to strengthen campaign delivery and elevate customer engagement across multiple touchpoints. It's an exciting time to join and contribute to large-scale, integrated marketing activity as we continue to expand. The Campaign Executive will play a pivotal role in bringing campaigns to life across CRM, digital, retail and ATL channels. The Campaign Executive will collaborate with internal specialists and creative agencies to ensure fully integrated delivery, while maintaining a focus on timelines, quality and performance. The Campaign Executive will champion the customer journey, translating strategy into seamless, engaging communications. The Campaign Executive will also balance high-volume BAU activity with major campaign launches, ensuring creative excellence at every stage. The Campaign Executive will: Deliver integrated campaigns across CRM, on-site, retail and digital channels Manage creative briefs and oversee asset production with internal and external agencies Coordinate cross-functional teams to ensure seamless execution of campaigns

  • Platform Support Analyst

    Calgary, Alberta, Canada

    unspecified CAD 65K-75K

    Platform Support Analyst Calgary, Alberta, Canada Company Description: This role is for Angstrom Sports, a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across the Entain group. Founded in 2018 and having established itself as a pioneer in player-level, play-by-play simulations and forecasting, Angstrom was acquired by Entain in 2023. Today, we operate as a semi-autonomous division, responsible for delivering the group's most advanced pricing and risk capabilities with a focus on the US market. We're committed to building the next generation of sports betting products - sports-first, recreationally-focused, and designed to make betting more engaging, more intelligent, and more fun. We're proud to be a high-performing, low-ego team where brilliant people work and people work to become brilliant. While we're ambitious and delivery-driven, we take real pride in how we operate and the health of our independent culture, underpinned by trust and mutual respect. Job Description: We are seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its associated products. This role acts as the primary point of contact for platform‑related support queries and incidents, playing a vital part in ensuring the stability, performance, and availability of our services. The platform operates within a fully cloud‑based AWS environment, providing exposure to modern, scalable technologies. You will work closely with engineering, product teams, and third‑party providers to monitor system health, investigate issues, support deployments and integrations, and ensure incidents are

  • Consumer Insight Manager - Sport

    London, England, United Kingdom

    unspecified Salary not disclosed

    Consumer Insight Manager - Sport London, England, United Kingdom Company Description: At Entain, we're changing the game in sports betting and interactive entertainment - and we're doing it with people-first thinking, bold ideas, and smart innovation that power our fantastic portfolio of Brands, including Ladbrokes, Coral, Gala, Foxy and Party. As part of that, our Consumer and Market Insight (CMI) team is helping to reinvent how we understand and serve our customers and drive meaningful consumer acquisition and retention. Job Description: As Consumer Insight Manager for Sport, you'll play a pivotal role in understanding gambling, our brands and propositions, and the behaviours of sports bettors in the context of the wider consumer ecosystem across UK&I. You'll be part of a growing, high-performing CMI team - comprising Consumer, Brand and Market functions - that values curiosity, collaboration, and commercial impact. You'll lead a diverse range of research and insight projects, working closely with and influencing senior stakeholders at Entain within commercial, marketing and product teams across both digital and retail. You will synthesise actionable insight from multiple sources and make consumer-centric recommendations that give us competitive advantage. You'll set high performance standards for yourself and your peers, ensuring we are always improving how we work and what we deliver. This is a fantastic opportunity to make a mark in a new, highly regarded CMI team. You have the opportunity to play a leading role in the development of a winning Sportsbook strategy, through exceptional consumer understanding. Key Responsibilities: Turn insight into

  • Customer Protection Analyst with Greek and English

    Sofia, Sofia-Capital, Bulgaria

    unspecified Salary not disclosed

    Customer Protection Analyst with Greek and English Sofia, Sofia-Capital, Bulgaria Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: Our Customer Protection International team within Customer Services conducts detailed investigations of International customer activity to detect potential vulnerable gamblers and works in close collaboration with our AML team, amongst others. These investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm. You will perform proactive Responsible Gambling (RG) reviews followed by inbound or outbound contact with relevant customers, by telephone or other electronic means, to address potential Safer Gambling or Affordability concerns. You'll handle sensitive customer information and work with potentially vulnerable customers in a calm, professional and empathetic manner. Main responsibilities: Contact customers to address any potential Safer Gambling or Affordability concerns. Perform RG reviews. Deliver outstanding customer service while encouraging the use of Safer Gambling tools. Seek Source of Funds clarifications/evidence. Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk promptly. Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a documented audit trail of

  • Retail Mobile Cleaner

    Dublin, Leinster, Ireland

    unspecified Salary not disclosed

    Retail Mobile Cleaner Dublin, Leinster, Ireland Company Description: Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together. Job Description: We are currently looking for a Mobile Cleaner to join the team at Entain we pride ourselves on Service and Standards in our shops so you will be completing deep cleans and emergency cleans of our shops in the region. We are looking for reliable and experienced cleaners with high standards and dedication to provide our shop teams with excellent customer service! Reporting to the Cleaning Operations Manager you will be part of the Regional Cleaning Team, who will deep clean and complete immediate response to urgent cleaning requests. What you will do Deep cleans are 2 hours in length, are completed twice a year and include: Carpet washing/Hardwood floor cleaning Cleaning TV Screens and Casing Cleaning furniture Cleaning Gaming Machine Area. Cleaning Customer and Staff Toilets Cleaning Staff Area Emergency cleans are on request and the reasons for cleaning vary, they require an immediate response and are prioritised ahead of other deep cleaning tasks Working patterns As a Mobile cleaner you will work 5 out of 7 days a week. Qualifications: Proven working experience as a cleaner.

  • Senior Software Engineer

    Leeds, England, United Kingdom

    unspecified Salary not disclosed

    Senior Software Engineer Leeds, England, United Kingdom Company Description: This role is for Angstrom Sports, a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across the Entain group. Founded in 2018 and having established itself as a pioneer in player-level, play-by-play simulations and forecasting, Angstrom was acquired by Entain in 2023. Today, we operate as a semi-autonomous division, responsible for delivering the group's most advanced pricing and risk capabilities with a focus on the US market. We're committed to building the next generation of sports betting products - sports-first, recreationally-focused, and designed to make betting more engaging, more intelligent, and more fun. We're proud to be a high-performing, low-ego team where brilliant people work and people work to become brilliant. While we're ambitious and delivery-driven, we take real pride in how we operate and the health of our independent culture, underpinned by trust and mutual respect. Job Description: Angstrom is seeking a Senior Software Engineer to join our cutting-edge team in London Bridge. Reporting to the Tech Lead you'll play a key role in designing and delivering robust, scalable solutions that power real-time sports forecasting products. We work fast, solve big technical challenges, and push for technical excellence, if you thrive in a dynamic environment where your work has visible impact, we want to hear from you. What you'll do: Architect and deliver scalable, secure microservices using .NET and C# Lead on technical design, code quality,