Constant Contact jobs

Director, Revenue Analytics Waltham, MA At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! The Director of Revenue Analytics will be a vital storyteller and analyst for our entire revenue engine. You will be the go-to-market navigator, using data to illuminate the path to predictable revenue growth and market leadership. Reporting to the Vice President of Revenue Analytics, you will proactively transform raw data into a strategic and actionable narrative that informs the decisions of our C-suite and every leader across Sales, Marketing, Revenue Operations, and Customer Success. What You'll Do: - Be the Source of Truth: Develop and own the models and analyses that define our understanding of business performance, from top-of-funnel lead generation to customer churn and expansion. - Uncover Actionable Insights: Go beyond surface-level dashboards to diagnose the "why" behind our performance. You'll analyze the entire prospect journey to identify friction points, conversion opportunities, and levers for growth. - Provide Leadership in Sales Compensation Strategy, Plan-Building, Implementation and Performance Analytics. - Drive Revenue Planning: Lead the annual

Senior Product Designer Boston, MA or Remote At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! The Senior Product Designer designs industry-leading user experiences that achieve business objectives and successful customer outcomes. They apply design principles and methodologies to elevate product design, assist in defining best practices for the design discipline and mentor peers. What You'll Do: - Collaborate with teams to create user-centered product designs, requirements, workflows and strategies - Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices - Collaborate with UX research, including planning, prioritization, feedback collection and action plan creation - Translate user needs and business requirements into compelling experiences - Create user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfaces - Create low- and high-fidelity prototypes to communicate design intent - Recommend metrics to define, manage and measure design success and prioritize enhancements - Develop product design best practices and templates - Create and present strategies and recommendations to design partners and stakeholders. -

Director, Performance Marketing Boston, MA or Remote At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! About the Role Constant Contact is seeking a Director, Performance Marketing to own paid acquisition and the measurement systems that make performance legible, improvable, and scalable. This role is built around a product mindset: channels are not line items to be managed, they are customer-facing products to be designed, instrumented, iterated, and held accountable to outcomes. You will own the performance engine across both self-serve and sales-assisted motions, serving SMB, mid-market, and international segments, balancing the speed and volume demands of trial-led acquisition with the precision and qualification requirements of a sales-assisted funnel. You will be as comfortable defining what a channel is supposed to do and for whom as you are reading the data that tells you whether it is doing it. Key Responsibilities Channel Strategy as Product Ownership - Define the purpose, audience, and success criteria for each performance channel before optimizing within it. Every channel has a job: who it serves,

Revenue Analyst, Sales Waltham or Boston, MA At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! We are looking for a high-energy, detail-oriented Financial Analyst to join our Revenue organization with a primary focus on Deal Desk operations. In this role, you will be the strategic partner to our Sales team, helping to structure complex deals, optimize pricing strategies, and ensure all contracts align with our financial and legal guardrails. You aren't just a "gatekeeper"; you are a deal architect. You will balance the need for aggressive growth with the necessity of maintaining healthy margins and scalable revenue practices. What You'll Do - Serve as the primary point of contact for the GTM team for deal structuring, pricing, and commercial terms. - Review and approve quotes and order forms, ensuring accuracy in pricing, discounts, and billing terms. - Build and maintain financial models to evaluate deal profitability, Customer Lifetime Value (CLV), and Customer Acquisition Cost (CAC). - Analyze historical deal data to identify pricing trends and provide recommendations for optimizing

Software Engineering Co-op Remote, US At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Are you a talented Software Engineer ready to own customer outcomes? If you're driven by an entrepreneurial spirit, energized by AI-native product development, and ready to tackle the next generation of challenges to power small-businesses, we invite you to join our co-op team. At Constant Contact, we embody the entrepreneurial spirit, operate with unwavering integrity, and possess the determination of small business owners. Finding deep satisfaction in knowing that our work empowers individuals worldwide to pursue their dreams, we consider every team member essential to helping business owners, entrepreneurs, non-profits, and individuals achieve success by equipping them with the necessary tools and support for online growth. We thrive on fresh challenges and limitless possibilities, and our journey is only just beginning. Key Traits: - Teamwork: Demonstrate strong teamwork skills, capable of taking on both leadership and collaborative roles to achieve team objectives. - Self-Motivation: We're looking for individuals who are self-driven and proactive. - Strong Communication

Sales Development Representative Intern Waltham, MA At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! The Sales Development Representative (SDR) Internship at Constant Contact is designed to provide motivated students and recent graduates with hands-on experience within a fast-paced sales organization. This internship offers a unique opportunity to support our Multi Account Sales Development team while developing foundational skills in prospecting, lead generation, customer engagement, CRM management, and sales operations. As an SDR Intern, you will partner closely with experienced sales professionals and contribute to key initiatives that support pipeline generation and overall business growth. This is a hybrid that reports to our Waltham, MA office 3 days a week and will run until the end of the summer What You'll Do: - Targeted Prospecting: Use LinkedIn Sales Navigator, ZoomInfo, AI and other tools and modern research techniques to identify high-potential businesses that need our services. - Data Integrity & CRM Mastery: Maintain a clean, high-performing pipeline by managing leads and accounts within Salesforce . - Strategic List Building: Architect

Revenue Operations Specialist Waltham or Boston, MA At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! The Revenue Operations team is seeking an operational all-star to serve as a key bridge across our Go-To-Market teams, including Sales, Success, Marketing, and Enablement. This role will play a critical part in driving cross-functional initiatives from inception to completion by identifying both short- and long-term improvements to our revenue operations processes. If you're excited to grow your impact through data, systems, and strategy-and see that impact daily-this role is for you. What you'll do: - Drive operational excellence across GTM functions by analyzing performance, identifying inefficiencies, and implementing scalable process improvements. - Partner with cross-functional stakeholders (Sales, Marketing, Customer Success, Enablement) to design and optimize solutions that support business growth. - Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, and other system enhancements within the broader Salesforce ecosystem. - Support and implement new business requirements tied to GTM initiatives, ensuring alignment with operational goals and KPIs. - Manage and improve

Senior Strategic Partner Account Executive Waltham or Boston, MA At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! As the Sr. Strategic Partner Account Executive with Constant Contact, you will be responsible for prospecting, developing, and acquiring strategic technology and business partnerships that drive significant growth opportunities. This role will focus on identifying and cultivating new partnership opportunities, expanding existing partner relationships, and supporting early-stage account management and growth initiatives for newly acquired partners. The ideal candidate is a self-motivated, highly competitive sales hunter who thrives in a fast-paced environment, is comfortable initiating conversations with prospects both digitally and in person, and is willing to travel as needed. This individual will excel at building relationships with key decision-makers, collaborating cross-functionally with internal teams and executive leadership, and driving revenue growth through strategic partnerships and consultative selling. What you'll do: - Develop and execute targeted outreach strategies to drive new partner acquisition through both existing target-partner lists and identification of new partnership opportunities - Build, manage, and grow strategic partner relationships

Sales Consultant - Waltham, MA Hybrid from Waltham, MA At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Ready to turn your passion for sales into a career that empowers small businesses? Join Constant Contact's fast-paced, high-energy environment as an Inside Sales Consultant , where you'll convert warm leads into loyal customers through a one-call close. By actively listening, asking thoughtful questions, and providing expert guidance, you'll help small businesses succeed with our best-in-class online marketing solutions-while growing your own career at a company that promotes from within. We offer an uncapped commission plan , a comprehensive training program , and ongoing coaching and support to help you thrive. In the past year, over 40% of our Sales Consultants were promoted based on their performance . This is a hybrid role , reporting to our Waltham, MA office 3 days per week . The first week of training will be in person at our Waltham, MA office . Do you have what it takes?! What you'll do: - Convert warm

Lead Data Analyst - Product Growth Toronto, Ontario, Canada At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! At Constant Contact, we're obsessed with our customers' success. We're a team of high-impact individuals who take bold ownership and drive the results that empower entrepreneurs to achieve their goals. For years, we've provided the tools and expertise that help businesses, solopreneurs, and non-profits thrive. If you're passionate about driving results, making a tangible impact, and are energized by new challenges, you'll find a rewarding career here. We're seeking a proactive and strategically minded Lead Product Growth Analyst to join our new product initiatives. In this high-impact role, you will serve as the dedicated data partner to the General Manager, leveraging sophisticated product analysis and storytelling to uncover insights that drive customer acquisition, engagement, and retention within a key customer segment, directly contributing to Constant Contact's overall revenue and market expansion goals. What you'll do: - Strategic Partnership: Work alongside the GM to lead data initiatives that bridge Product, Engineering, and Marketing

Growth Product Manager (Principal) Remote - US; Waltham or Boston, MA; Toronto, ON At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Principal Growth Product Manager, Activation & Monetization We have an opening for a Principal Growth Product Manager to lead experimentation across activation and monetization at Constant Contact. This is not a traditional roadmap-driven Product Management role. You will operate as a metric owner first, not as a feature owner. Success in this role comes from learning velocity, experimentation quality, and measurable movement in activation, conversion, retention, and expansion metrics. You'll join a high-performing growth organization made up of two Principal Growth PMs (this role would be the third) working across two dedicated squads with 6 and 4 engineers. Together, the team runs approximately 20 experiments per month across onboarding, upgrade flows, lifecycle experiences, and monetization surfaces. We operate with a highly autonomous, AI-native rhythm focused on fast iteration, rigorous measurement, and continuous learning. The ideal candidate thrives in experimentation environments, moves quickly, thinks statistically, and is energized by

Sales Consultant - Boston, MA Hybrid from Boston, MA At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Ready to turn your passion for sales into a career that empowers small businesses? Join Constant Contact's fast-paced, high-energy environment as an Inside Sales Consultant , where you'll convert warm leads into loyal customers through a one-call close. By actively listening, asking thoughtful questions, and providing expert guidance, you'll help small businesses succeed with our best-in-class online marketing solutions-while growing your own career at a company that promotes from within. We offer an uncapped commission plan , a comprehensive training program , and ongoing coaching and support to help you thrive. In the past year, over 40% of our Sales Consultants were promoted based on their performance . This is a hybrid role , reporting to our Boston, MA office 3 days per week . The first week of training will be in person at our Waltham, MA office . Do you have what it takes?! What you'll do: - Convert warm

Senior Revenue Analyst, Customer Success Waltham or Boston, MA At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! We are seeking a data-driven Senior Revenue Analyst to lead the financial analysis of our customer lifecycle. Your mission is to provide deep visibility into why customers stay, why they grow, and why they leave. You will own the reporting and forecasting for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), serving as the strategic advisor to our Customer Success leadership. What You'll Do: Retention & Churn Analytics - Metric Ownership: Own the calculation and reporting of core retention metrics, including Customer Churn, Gross Revenue Retention (GRR), and Net Revenue Retention (NRR). - Cohort Analysis: Build and maintain monthly/quarterly cohort models to track how different customer segments (by size, industry, or product) perform over time. - Churn Root-Cause Analysis: Partner with the CS & Product Growth team to categorize churn drivers and quantify the financial impact of specific product gaps or service issues. Revenue Growth & Expansion - Expansion Modeling: Analyze

Sales Consultant - Fort Collins, CO Hybrid from Fort Collins, CO At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Ready to turn your passion for sales into a career that empowers small businesses? Join Constant Contact's fast-paced, high-energy environment as an Inside Sales Consultant , where you'll convert warm leads into loyal customers through a one-call close. By actively listening, asking thoughtful questions, and providing expert guidance, you'll help small businesses succeed with our best-in-class online marketing solutions-while growing your own career at a company that promotes from within. We offer an uncapped commission plan , a comprehensive training program , and ongoing coaching and support to help you thrive. In the past year, over 40% of our Sales Consultants were promoted based on their performance . This is a hybrid role , reporting to our Fort Collins, CO office 3 days per week . The first week of training will be in person at our Waltham, MA office . Do you have what it takes?! What you'll do:

Principal Data Engineer - MarTech Remote, US or Remote, Ontario, Canada At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! We have an immediate opening for a highly technical, strategic, and hands-on Principal MarTech Data Engineer to take ownership of our marketing technology and data privacy infrastructure. In this role, you will be the driving force behind critical, transformative projects that are instrumental to our company's success. The ideal candidate has a solid foundation in data engineering and is a natural problem solver. We are looking for someone who thrives on diving headfirst into complex challenges, learns new systems quickly, thinks outside the box, and is always willing to go the extra mile to build resilient data flows and ensure top-tier data governance. What You'll Do: - CDP Architecture & Strategy: Own the technical architecture of our enterprise Customer Data Platform. Design the data models, event schemas, and identity resolution rules required to build a unified customer profile that powers real-time personalization and orchestration. - Data Integration & Pipeline Engineering:

Principal Product Manager, Agent-First Remote Us or Remote, Ontario, Canada At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Constant Contact has helped millions of small businesses grow for over 30 years. We're now investing heavily in the next chapter - an AI-native product experience that does more of the work for our customers, across more of the channels they care about. This role leads product for our flagship customer-facing AI experience, with cross-functional reach into the platform capabilities that power it. You'll be the senior product leader on a small, high-trust team building something new. Executive sponsorship is real, the ambition is high, and the surface area is large. You'll set the bar for how AI shows up in our product - what it does, what it doesn't, and how SMB owners learn to trust it. What you'll do - Own the customer-facing AI experience end-to-end. Define the core flows, ship them, instrument them, iterate. The quality of these flows is the product. - Make the AI feel trustworthy.

Future Sales Development Representative Opportunities Waltham, MA or Fort Collins, CO At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Your Role: As a Sales Development Representative (SDR), you'll be the first point of contact in our sales cycle, responsible for inbound follow up or outbound prospecting into partner ecosystems, identifying qualified business opportunities, and fueling the sales pipeline for our Indirect Sales team. You'll prospect into multi-domain and franchise organizations, engaging decision-makers and influencers across a variety of industries and geographies. This role is ideal for a self-starter, looking for a career in sales, who thrives on cold outreach, exceeds activity goals, and brings a blend of hustle, curiosity, and professionalism to every interaction. This is a hybrid position 3 days a week in either our Waltham, MA or Fort Collins, CO offices What you'll do: Inbound Lead Engagement - Effectively and quickly respond to inbound inquiries and marketing-qualified leads (MQLs) via phone, email, and chat. - Qualify leads based on customer fit, business needs, and buying signals. -

Senior Product Manger - Mobile Apps Remote, US or Remote, Ontario, Canada At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! Our mobile app puts the power of email marketing, social posting, and campaign management directly in the hands of business owners who are always on the go. As a Senior Product Manager on our mobile app team, you'll own a product that our customers interact with every day, in the moments that matter most to them. What You'll Do - Own the mobile roadmap : You will define and drive a mobile product strategy grounded in customer research, business outcomes, and platform opportunity. You make tradeoffs confidently, communicate priorities clearly, and keep your squad focused on what moves the needle. - Lead with AI and data : You will use AI tools like Claude and Cursor every day to make the right product decisions for our customers. Qualitative research, usage analytics, and A/B experiments are all tools in your tool belt as you align engineering, design, and executive audiences

Partner Success Manager (Lead Gen & CRM) Remote At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity, and courage of a business owner. There's something so profoundly rewarding about knowing your work empowers people everywhere to grow their businesses. Here, we all play an integral part in helping our agency partners and direct clients succeed by giving them all the help and tools they need to grow online, optimize their marketing efforts, and win new business. We're energized by new challenges and new possibilities! As a Partner Success Manager for Constant Contact's Lead Generation & CRM solution, you'll be pivotal in driving our partners' and direct clients' growth, satisfaction, and success. In this dynamic role, you'll act as a strategic advisor, problem-solver, and product expert, empowering partners to make the most of our platform to achieve their business goals. Your work will directly impact our customers' success by helping

Principal Product Manager – Growth Partnerships & Collaborative Experiences Remote US or Remote Ontario, Canada At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! We have an opening for a product leader who loves building new things and thrives in ambiguity. You'll create experiences with partner companies that deliver real, outsized value to customers-things that could never exist alone . This is a 0→1 role: you'll own the vision, strategy, and execution, moving fast, iterating constantly, and shaping the future of our partner ecosystem. What You'll Do: - Lead the creation of new partner-driven products and experiences from concept to launch. - Collaborate deeply with engineering, design, and partners to turn bold ideas into scalable solutions. - Spot market opportunities, uncover customer pain points, and define high-impact product roadmaps. - Test, learn, and pivot quickly-combining data, insight, and intuition to drive results. - Influence internal and external stakeholders, aligning teams around strategy and execution. - Mentor others, shaping product thinking and partner-focused innovation across the organization. Who You Are: -

Customer Service Rep(06280) - 904 North Ave. Grand Jct., CO, United States Company Description: Job Description: Customer Service Representative This position is only for people who like people. It requires patience and caring. We love our customers and would go to the ends of the earth for them. This position involves constant contact with customers, answering phones and light cleaning. Typically, this is a part time position. Hours vary depending on business. Qualifications: Additional Information:

Customer Support Coordinator Netherlands - Remote At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft, Global Knowledge are seeking a Customer Service Coordinator for a Hybrid role based in Nieuwegein, Netherland . Where you will join our dynamic team covering the Benelux Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction and help our clients achieve their desired outcomes using our products or services. Must be fluent in Dutch and English. Key Responsibilities: Respond to customer inquiries via phone, email ensuring quick and effective resolutions Collaborate with internal teams to resolve technical or operational issues for the customer Understand customer goals and align our solutions to support their success Manage and resolve customer escalations with empathy and efficiency Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner Develop and maintain strong, long-lasting relationships with clients Track customer engagement and product usage to identify opportunities for improvement Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing

Client Service Specialist. Azcapotzalco, Ciudad de México, Mexico Ownership of card issues - Completely own card related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists will ensure constant updates and holding responses as appropriate. First Contact Resolution - Whilst there will be instances where card service specialists will have to coordinate with different teams, the endeavour will always be to drive first contact resolution, either through email and or

Sr Software Engineer - IAM India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed. Key Responsibilities - Contribute to the next generation of Five9's modern SaaS platform enabling AI-driven customer engagement. - Design and develop highly available, scalable, and reliable microservices infrastructure. - Build and enhance Identity & Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities. - Apply cloud and open-source technologies to solve complex platform challenges. - Gain deep understanding of existing systems and contribute to architectural improvements. - Troubleshoot production issues and provide operational support across the software stack. - Collaborate with cross-functional engineering teams and drive technical excellence. Required Skills & Experience