Blink jobs

Quality Performance Manager, Ring Blink Customer Support Quality Assurance (CSQA) team Hawthorne, California, USA Ring and Blink Customer Support assists millions of customers annually with product and account questions. Associates resolve inquiries ranging from technical support to account management, delivering consistent and exceptional customer experiences. The Customer Support Quality Assurance (CSQA) team, as part of the broader Neighbor Excellence organization, provides data-driven insights to elevate associate performance across Ring and Blink customer service interactions. CSQA partners across Operations, Learning, Content, and Technology to implement enhancements that drive customer satisfaction. We are seeking an experienced Quality Performance Manager and AI-forward leader to support end-to-end associate quality improvement. This role executes quality framework initiatives, manages inspection processes, and coordinates cross-functional projects that elevate associate performance and customer satisfaction through AI-driven automation and scaled delivery. Success in this role means sustained improvement in associate quality across multiple teams and channels, reduced defect recurrence, consistent application of quality standards, and manager confidence in quality outcomes and program execution-achieved through leveraging AI-driven workflows that streamline operations and scale quality framework influence. Key job responsibilities Quality Improvement & Delivery - Support and own end-to-end associate quality improvement across Ring and Blink Customer Support by partnering with multiple teams - Partner with Quality Insights Manager to translate data insights into clear action plans with owners, timelines, and success metrics - Execute the improvement flywheel: inspection → action → validation → re-inspection - Partner with stakeholders to drive accountability for executing or actioning on quality initiatives that improve

Sr. ASIC Design Engineer, Blink/Ring ASIC Team Cambridge, England, GBR Shape the Future of Smart Home Technology Join the innovative team behind Amazon's most beloved Cameras and Doorbells. We're not just building chips-we're creating the silicon brain that powers millions of homes worldwide, making them safer and smarter. Why This Role Matters As a Sr. ASIC Design Engineer on our Blink/Ring ASIC Team, you'll work on cutting-edge System-on-Chip (SoC) designs that directly impact customer experiences. Our vertically integrated environment means you'll see your innovations come to life in products that customers genuinely love-and you'll get there faster with our streamlined time-to-revenue approach. What Makes Us Different Innovation at Every Level: Work with our integrated verification/validation environment that spans from architectural modeling through post-silicon validation. We believe in giving engineers the best tools to do their best work. Customer-Obsessed Engineering: We work backwards from real customer needs to create super-low power, energy-efficient designs featuring the latest advances in AI, video processing, low-power communications, and cutting-edge CMOS fabrication technology. State-of-the-Art Technology: Push the boundaries with highly differentiated silicon that sets industry standards. Key job responsibilities Your Impact: - Architect the Future: Define architecture specifications that translate product vision into technical reality - Lead and Mentor: Create microarchitecture specifications and guide junior engineers in implementation - Drive Quality: Own the end-to-end process from RTL delivery through synthesis, power analysis, and timing closure - Collaborate Across Teams: Partner with verification and validation teams to ensure flawless execution from testplan to production - Innovate Continuously:

Quality Insights Manager, Ring Blink Customer Support Quality Assurance (CSQA) team Hawthorne, California, USA Ring and Blink Customer Support assists millions of customers annually with product and account questions. Associates resolve inquiries ranging from technical support to account management, delivering consistent and exceptional customer experiences. The Customer Support Quality Assurance (CSQA) team, as part of the broader Neighbor Excellence organization, provides data-driven insights to elevate associate performance across Ring and Blink customer service interactions. CSQA partners across Operations, Learning, Content, and Technology to implement enhancements that drive customer satisfaction. We're building next-generation quality analytics and AI-driven measurement systems. To support this transformation, we're seeking a highly technical professional who combines AI/ML knowledge with contact center quality experience to execute analytics and reporting that drive customer satisfaction. As our Quality Insights Manager, you'll own dashboards, reporting, and analytics that surface trends, themes, and defects in quality performance. You'll leverage AI-enabled tools to accelerate analysis, validate AI model outputs to ensure accuracy, and ensure multilingual parity across evaluations. You'll partner with Data Science and Technology teams to support AI/ML innovation in Quality Monitoring Systems and AI-automated evaluation infrastructure. Your insights enable stakeholders to make data-driven decisions that improve associate quality and customer experience. Success in this role means stakeholder confidence in data accuracy and reliability, timely delivery of clear insights, consistent AI-driven quality evaluations, and effective cross-functional partnerships that enable stakeholders to execute improvement actions that result in measurable improvement in associate quality results. Key job responsibilities Insight Generation & Root Cause

Copywriter, Blink Marketing Hawthorne, California, USA We're seeking a strategic, AI-first, customer-obsessed Copywriter who writes with purpose and brings clarity, craft, and consistency to every brand touchpoint. You'll work directly with the Creative Director, Art Director partners, fellow Copywriters and cross-functional leaders to concept, develop, and execute full-funnel campaigns that drive both brand love and business results for Blink smart security. You'll write across every stage of the funnel, bringing Blink's voice to life through compelling copy that moves customers to action. Strong, prolific executional copywriting is paramount to this role. You'll also serve as a steward of Blink's brand voice as it continues to grow within the Amazon Devices portfolio, ensuring consistency and quality across every piece of work you touch. We need someone who can translate complex product benefits into emotionally resonant stories that make people feel more confident and connected to home. You understand the nuances of consumer tech messaging and can protect Blink's approachable, reassuring tone of voice whether you're concepting a brand campaign, shaping a product launch narrative, developing subscription content that drives acquisition and retention, or refining in-market detail pages. This role requires previous use of Figma, as well as AI fluency in tools like Jasper, Claude, ChatGPT, and proprietary AI tools to accelerate ideation, optimize messaging, generate personalized content at scale, and test variations, all while protecting Blink's brand integrity and voice. Key job responsibilities Write copy across 360-degree campaigns and promotional moments: paid media, email, SMS, social, retail, web, PDPs, packaging, and

Blink Learning Experience Designer , Learning Experience Team Hawthorne, California, USA The Learning Experience team is seeking an innovative AI-forward Learning Experience Designer to join our dynamic team. In this role, you'll harness artificial intelligence and emerging technologies to design, develop, and rapidly deploy learning modules that impact associates worldwide. We're looking for a self-motivated professional with a passion for learning, developing others, and leveraging AI to accelerate content creation and transform learning experiences. You'll collaborate with cross-functional teams, Subject Matter Experts, and Program Managers to create impactful, performance-based content using AI tools and methodologies. The ideal candidate possesses expertise in adult learning principles and instructional design, coupled with demonstrated ability to use generative AI for rapid prototyping, content generation, and process optimization. You should be adept at balancing speed and quality, thriving in a fast-paced environment while maintaining high standards through AI-augmented workflows. We value creative problem-solvers who can "think big" with an innovation-focused mindset and execute quickly by implementing AI-driven processes that compress traditional development timelines. Your experience in designing performance-based learning outcomes, adaptability, and AI proficiency will be key in driving continuous improvement of our learning experiences. Join us in creating world-class, AI-enhanced learning solutions that empower Blink associates globally. Key job responsibilities * Analyze, design, develop, and evaluate training solutions aligned with business objectives * Partner with stakeholders and SMEs to gather requirements and create learning content * Design and develop engaging multimedia content using various enhanced by AI for scenario generation, assessment creation, and content

Technical Program Manager, Ring and Blink Security & Privacy Product (ProdSec) Bellevue, Washington, USA Join the Security & Privacy Product Development Team (ProdSec) and help shape the future of trust and privacy for millions of Ring and Blink customers worldwide. You'll drive high-impact programs like passkey authentication, verified account creation, and innovative privacy experiences that directly strengthen customer trust and control. As a Technical Program Manager on our team, you'll own the delivery of customer-facing security and privacy features across all Ring and Blink platforms-from mobile apps to web experiences. You'll work at the intersection of product, engineering, legal, and privacy teams to bring innovative authentication, authorization, and privacy features to life. This is your opportunity to make security and privacy delightful for customers while contributing to cross-device experiences across Amazon's Devices & Services organization. As our organization accelerates its AI-Build transformation, you'll experiment with AI tools to accelerate product delivery and push boundaries on how we build. Why you'll love working here: - High-impact work: Your programs directly protect customer data and strengthen trust for millions of users - Innovation focus: Work on advanced technologies like passkeys, proximity-based authentication, and blurring for privacy controls - Cross-functional collaboration: Partner with Engineering, Design, Legal, Security, Privacy, Customer Experience, and Operations teams - Strategic visibility: Report to the Trust, Privacy, and Accessibility (TPA) organization while delivering features for Ring, Blink, Key, and Sidewalk products - Customer-centric mission: Focus on delivering features customers use daily - AI-first environment: Experiment with AI tools to

Sr. Technical Program Manager, Ring/Blink Devices team Hawthorne, California, USA The devices delivery org is looking for a seasoned Sr. Technical Program Manager to help our multi-site hardware/software development teams deliver complex Ring/Blink Home Security products for our customers. You will spearhead end-to-end HW/SW product development leveraging AI. Working closely with our global teams, you will plan and coordinate the execution of complex business needs while simultaneously keeping your team focused on meeting their commitments. You will engage with highly experienced cross-disciplinary staff to transform concepts into products. Technical Program Managers must be capable of sorting through many competing priorities, defining processes that improve execution, championing engineering best practices, executing with agility, and succeeding in a complex and fast-paced environment. You will have true ownership of the product, presenting a unique opportunity to make a direct impact on Ring products and features. If this challenge excites you, we'd like to talk to you. Key job responsibilities Own end to end product development from concept all the way to launch. Ability to drive development via strategic AI integration, AI-powered automation. Collaborate closely with Business and Engineering to properly understand the business case and technical constraints. Work with remote and multi-site teams to deliver related system software components while managing the timelines to match hardware development and launch requirements Stakeholder Management: Communicate regularly with C-suite on status, risks, and change control Where needed, improve processes for completeness and better efficiency Dive deep into the software/hardware technical details of a product and its

Product Manager - Technical, AI Voice, Ring & Blink Customer Service Technology Hawthorne, California, USA We are seeking a Product Manager - Technical to own Ring and Blink's AI Voice products end-to-end, from strategic vision through production operations. This role leads the product direction for Ring's and Blink's AI voice agents, which collectively handle hundreds of thousands of customer calls per month across US and international markets. The CS Technology Enablement team builds the AI and platform products that power Ring and Blink's customer service organization. We operate at the intersection of conversational AI, contact center technology, and customer experience, shipping products built on Amazon Connect, Salesforce Service Cloud Voice, Amazon Bedrock, and purpose-built voice AI infrastructure. We move fast, measure everything, and iterate weekly based on real production data. Our work succeeds only when customers get their problems solved. Key job responsibilities - Own the Complete Product Lifecycle: Define strategic vision and multi-quarter roadmaps for voice AI products. Drive cross-functional execution across engineering, operations, data science, and vendor partners. Maintain accountability for containment, resolution, CSAT, and cost-per-contact outcomes. - Drive Weekly Product Improvement Cycles: Review production performance data at the intent, market, and interval level. Identify failure modes, conduct root cause analysis, and translate findings into prioritized product improvements. - Navigate Technical Complexity: Make informed tradeoffs across LLM architectures (Bedrock, third-party), prompt strategies, intent classification approaches, and dialog management designs. Distinguish between one-way and two-way door decisions in a rapidly evolving AI landscape. - Manage Vendor and Platform Partnerships:

Accounting Manager, Ring | Blink Subscription Accounting Hawthorne, California, USA At Ring and Blink, we believe in the power of accessible technology to protect your home, family, and community. The Accounting Manager, Subscriptions (L6) serves as the accounting owner for Blink's subscription business, including some treasury operations and subscription revenue accounting. This role is responsible for ensuring accurate financial reporting, maintaining strong internal controls, and serving as the subject matter expert for subscription accounting across the organization. The ideal candidate is a technically strong accountant who thrives in a fast-paced environment, communicates effectively with cross-functional partners, and continuously seeks opportunities to simplify and automate processes. Key job responsibilities - Primary point of contact for subscription accounting inquiries; provide guidance on ASC 606, revenue recognition, and accurate guidance on accounting standards and internal policies - Translate complex subscription accounting concepts into clear, actionable guidance for non-accounting audiences, including business partners and operational teams - Ensure compliance with appropriate GAAP and internal controls over financial reporting - Support month-end and quarter-end close by addressing open accounting questions related to subscription revenue, ensuring accurate and timely financial reporting - Ability to manage high-volume subscription data (millions of daily transactions) and apply sophisticated AI tools to analyze and build reporting to support the month end process (MEC) - Drive continuous accounting automation by owning and delivering AI/ML-powered solutions that transform and scale team processes, improving both daily operational efficiency and month-end close (MEC) effectiveness (Invent and Simplify) - Partner with FP&A to review and

Customer Excellence PdM-Device, Ring & Blink Devices Hawthorne, California, USA Ring and Blink-leaders in smart home security-are seeking a customer-obsessed, data-driven Customer Excellence Product Manager to own end-to-end post-launch performance and customer review coordination across our product portfolio. You will be the single-threaded owner ensuring every product meet customers' expectations, driving systematic monitoring, proactive issue identification, and cross-functional coordination. This is a high-visibility role with direct impact on product success and customer satisfaction. You will shape how Ring and Blink listen to and act on customer feedback, influencing products used by millions of customers worldwide. You will have a seat at the table during product launches, working directly with Product, Engineering, Marketing, and Leadership to ensure every launch meets our customer promise. If you are passionate about customers, love diving into data, and want to make a tangible impact on product and GTM strategy, we want to hear from you. Key job responsibilities - Own and evolve the launch planning activities, checkpoints, escalation paths, and success criteria for every launch - Own post-launch product health metrics including customer reviews, ratings, return rates, and sentiment analysis across Ring and Blink product lines globally and be a single-threaded owner for post-launch coordination, facilitating Daily Launch Room meetings from launch through product stabilization - Build, maintain, and evolve automated dashboards (Tableau, QuickSuite, Heartbeat) and reporting mechanisms to track product performance and customer feedback trends - Leverage AI and automation tools to analyze review sentiment at scale, identify emerging themes, and surface actionable insights

AI Data Engineer, Ring/Blink Customer Service Engineering and Insights Hawthorne, California, USA We're hiring an AI Data Engineer to build and scale AI-powered analytics tools for Ring & Blink Customer Service. You'll turn AI prototypes into production systems that business users rely on daily - conversational analytics agents, AI teammates, self-service data tools, and intelligent automation. The team has a clear AI vision, active prototypes, and an engineering culture where everyone already uses AI in their daily work. Your job is to take ideas to production, keep them reliable, expand to new use cases, and own what you ship. You'll build fast, ship often, and iterate based on real user feedback. The team uses a mix of AI tools - some running locally for individual productivity, others deployed in the cloud for scalability and broader user access. You'll work across both: building AI agents and tools that range from developer-facing automation to user-facing analytics products. You'll work alongside data engineers, platform engineers, and BI engineers who own the underlying data infrastructure and dashboards. You own the AI-powered layer on top - the part that makes data accessible, answers trustworthy, and users self-sufficient. Key job responsibilities Build AI-Powered Data Products (45%) Business users shouldn't need to file a ticket to get answers. You build the tools that make them independent. * Build and deploy conversational analytics agents that let users query CS data in natural language * Productionize AI teammates and agents for specific use cases - transcript analysis, metrics Q&A,

Sr. Financial Analyst, Ring and Blink Finance Sunnyvale, California, USA Ring and Blink is actively seeking a Sr. Financial Analyst to provide financial support the company's operations and cost efficiency efforts. You will be responsible for working with a team that will partner with business to help them understand and manage their budgets and forecasts, quantify cost reduction efforts and proactively deliver cost related insights to relevant constituents. You will also facilitate communications across the organization, deliver insightful financial analyses and reports to internal and external Business Partners and work closely with the accounting function to ensure timely and accurate financial reporting. Locations for this role include: Sunnyvale, CA area. Key job responsibilities -Develop, own, and track end-to-end program financials for all new programs (at both program and portfolio level) during PDP phases for Ring and Blink, ensuring alignment with business goals and financial targets -Track and report program costs, units, and ASP forecast changes throughout the full program lifecycle by partnering closely with Product, Operations, and Category teams to drive financial transparency and accountability -Deliver comprehensive monthly and quarterly program financial reports, highlighting key risks, variance drivers, and actionable next steps to senior leadership -Partner with business leaders and cross-functional finance teams to influence program decisions, provide strategic financial guidance, and ensure optimal resource allocation -Conduct deep-dive financial analyses to identify cost optimization opportunities, quantify savings potential, and present data-driven recommendations to stakeholders -Automate routine financial reporting and data reconciliation processes using AI and advanced tooling, reducing manual effort

Senior National Account Manager, Ring & Blink Minnesota, USA Ring and Blink are seeking an experienced sales professional with AI expertise to drive retail growth. You'll work cross-functionally with retailers and internal teams to strengthen our market position and drive strategic growth. This role requires a strategic mindset, technical aptitude, and the ability to manage multiple priorities in a fast-paced environment. Key job responsibilities • General sales account management for large to small retail accounts; escalate to leadership on key issues and proactively plan towards and communicate on business milestones. • Own the transition planning, promotional strategy and marketing planning across retailers. • Leverage AI and machine learning tools to analyze sales data, predict market trends, and optimize inventory management across retail channels while fostering retail relationships • Partner with internal teams on strategic business planning, including channel marketing, inventory forecasting and sales operations to effectively grow our retailer accounts. • Drive the adoption of AI-enabled customer behavior analytics to optimize product placement and promotional strategies, creating business cases for expanded SKU count with retail partners. • Collaborate with account managers on best practices; iterate on approaches while measuring impact, in order to intelligently drive growth initiatives. • Help develop, implement, and measure repeatable account management frameworks and/or approaches built to drive Retailer KPIs, utilizing AI technology to streamline processes and inefficient mechanisms. • Collaborate with data science teams to develop and maintain AI models for pricing optimization and competitive analysis • Maintain and grow our retailer relationships and helping

Senior Product Manager - Tech, Ring & Blink Accessories Sunnyvale, California, USA The Ring & Blink Accessories team is seeking a results-driven Senior PM-T to join the team. This role offers an opportunity to make significant impact by developing tech accessories that solve real customer problems. From companion devices, to mounting solutions, power options, and many more, you'll have the ability to own the accessory vision for a suite of products. Key job responsibilities - Define and drive product strategy through comprehensive internal and external market analysis - Exceptional written and verbal skills with the ability to communicate complex concepts clearly and persuasively - Leverage GenAI tools to force multiply - Balance prioritization and trade-offs across customer experience, features, profitability, and operational support - Collaborate up, down, and across the broader organization to deliver high-quality products on schedule - Effectively manage multiple product development programs simultaneously across different stages - Proactively identify and resolve strategic and tactical obstacles impeding team performance goals About the team Our mission is two-fold. At its core, we enable millions of Ring and Blink devices to deliver on their most popular customer use cases by developing power-related accessories (batteries, solar chargers, power supplies), installation kits, and spare parts kits among others. Second, we aim to expand our devices' use cases and delight customers with application-specific accessories and companion devices such as Chimes and Smart Lights. Basic Qualifications: - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree

Sr. Channel Marketing Manager, Ring&Blink Hawthorne, California, USA This role is the strategic architect of how Ring&Blink comes to life in offline retail combining channel marketing management for current and new retail partners with the ability to build scalable visual merchandising playbooks and marketing programs, leverage AI to drive speed and efficiency, and measure the performance impact of in-store programs. The ideal candidate is a creative visionary who moves fast, communicates with clarity, and builds mechanisms that scale while Working in a cross-functional team environment, you are looked to as the expert for Ring&Blink channel marketing across GTM, categories, retailers, and creative. This role is focused on North America with global collaboration. Key job responsibilities Strategic Marketing Vision for VIP Elite Accounts & New Business Opportunities • Define and own the long-term offline marketing vision for Ring&Blink across VIP Elite retail partners and new business opportunities, developing strategies and customer experiences for existing and new-to-world products that inform, engage, and drive early adoption • Serve as the strategic thought-leader across product marketing, product management, sales, and design - determining messaging priorities for the offline environment and developing overarching communication campaign themes in partnership with Channel Marketing and Field Sales • Influence channel alignment and surface actionable insights that improve the customer experience across touchpoints, ensuring a cohesive and elevated brand presence that drives consideration and conversion at retail Visual Merchandising Playbooks & Scalable Systems • Build and own visual merchandising playbooks that define fixture strategy, messaging frameworks, visual consistency, and

Director of Sales, Ring & Blink Seattle, Washington, USA We are seeking an experienced Director of Sales to lead the strategy, vision, and execution of Ring and Blink's Club and DIY retail distribution model. This leader will own the end-to-end sales strategy across designated accounts, setting strong yet achievable revenue, profitability, and growth targets for the portfolio. The ideal candidate is a strategic, results-driven leader with a proven track record of scaling consumer electronics or consumer goods businesses across a diverse product portfolio and complex retail landscape. Key job responsibilities Strategic Growth & Vision -Define and execute short- and long-range strategic plans to consistently meet or exceed business growth objectives across Ring and Blink product portfolios. -Identify and develop growth opportunities with strategic retail partners, expanding distribution, share of shelf, and brand presence. -Set challenging yet achievable goals and priorities that align with broader organizational objectives AI-First Sales Leadership -Lead with an AI-first mindset - leveraging generative AI, automation, and data tools to transform sales processes, accelerate decision-making, and force-multiply team output -Deploy AI-driven solutions across the sales organization including automated forecasting (CPFR), competitive intelligence, promotional planning, and content generation -Build scalable, AI-enabled workflows that reduce manual effort and allow the team to operate with greater speed, precision, and insight than traditional sales organizations Execution & Business Development -Move initiatives from concept to execution with speed and precision - navigating senior leadership to secure buy-in and activating teams to deliver -Lead negotiation of retail business models, including terms, promotional frameworks,

Sr. National Account Manager – Retail Growth Channels, Ring & Blink Hawthorne, California, USA Ring and Blink seeking an experienced sales professional with AI expertise to drive Ring and Blink's growth by establishing new strategic retail partnerships across high-potential channels. This role will focus on securing and scaling partnerships with retailers in pet, rural, outdoor, luxury, live shopping, DIY and emerging channels across the United States. The ideal candidate is a self-starter with exceptional bias for action who thrives on building relationships from the ground up and closing deals. Key job responsibilities • Identify and secure new retail partnerships with national and regional retailers across growth channels including rural, outdoor, luxury, DIY, live shopping, and ecommerce using AI-driven market analysis and predictive modeling to target high-potential partners • Drive new business development by proactively prospecting, pitching, and closing deals with retailers who can expand Ring and Blink's customer reach into new demographics and shopping behaviors • Develop and execute strategic account plans to rapidly scale Ring and Blink product adoption across newly established partnerships, emphasizing speed and measurable growth • Lead contract negotiations and program development for multi-year partnerships, leveraging AI tools to optimize terms, forecast performance, and identify win-win opportunities • Manage and grow relationships with new partners post-launch, using AI-powered analytics to identify optimization opportunities, predict retailer needs, and drive continuous improvement • Collaborate with internal cross-functional teams to ensure successful program implementation and support, implementing AI automation for routine processes and leveraging machine learning for improved efficiency

Sr. Security Engineer - Customer Service Support, Ring and Blink CS Security Program Hawthorne, California, USA We are seeking an experienced Security Engineer III (L6) individual contributor to expand critical security infrastructure around data protection and accountability. Ring and Blink Customer Support employees use 1P and 3P tools to handle customer data and perform actions that can impact customers' devices, security, and privacy. In this role, you will own the continued development of mechanisms designed to monitor, detect, and escalate security events to incident response teams. You will also work cross-functionally with application security (AppSec), software development engineers, and solution architects to design workflows that inject security concepts early in CS technology build cycles. You will tackle ambiguous, large-scale security challenges where customer, employee, or legal/regulatory needs are defined, but security strategies must be established from the ground up. Key job responsibilities - Design and implement security frameworks that scale across Ring and Blink Customer Support operations, including Splunk-based detection systems, monitoring dashboards, and unified security intelligence platforms consolidating insights from Incident Response, Adversarial Threat, Insider Threat, Fraud, and Loss Prevention - Develop AI-powered security solutions including risk scoring systems, automated threat detection, and intelligent security response mechanisms - Establish streamlined security pathways that balance rigorous security standards with efficient application security assessments, partnering with AppSec, Product Security, and Engineering teams to certify technology projects - Drive cross-organizational consensus across multiple stakeholder groups with differing priorities, mentoring security engineers and setting standards for security engineering excellence - Design and implement

Country Manager, Mexico, Ring & Blink Mexico City, Mexico City, MEX Country Manager, Mexico, Ring & Blink will set the strategic direction for Ring and Blink's business in Mexico and manage offline sales, channel marketing, and operations. This role requires a strategic leader who can navigate complex retail partnerships, drive cross-functional alignment, and build a scalable foundation for Ring and Blink's continued growth in the Mexico market. The ideal candidate is a hands-on, results-oriented leader with a proven track record of influencing senior stakeholders, leading diverse teams, and delivering business outcomes in a dynamic, fast-paced environment. Key job responsibilities Strategic Leadership: Define and execute the strategic vision for Ring and Blink's offline Mexico business, aligned with global objectives and market opportunities. Cultivate senior-level relationships with key retail buying teams to accelerate sales growth and strengthen brand presence. Account Management: Own the full lifecycle of key retail account relationships - spanning joint business planning, forecasting, sales execution, merchandising, trade marketing, and new product introductions. Team Leadership: Directly manage a small team of sales and marketing responsible for offline partner retailer relationships, ensuring effective account management and partner satisfaction. Cross-Functional Collaboration: Build and lead a dedicated working group in partnership with offline sales, marketing, operations, and PR teams to capture Mexico's highest-priority growth opportunities. Performance Accountability: Own the Mexico offline business's full P&L performance, including revenue targets, growth metrics, and customer satisfaction outcomes. Market Insights: Serve as the voice of the customer and the market - relaying retailer and consumer feedback to

Program Manager, Customer Experience and Insights Team Hawthorne, California, USA The Ring and Blink teams are making neighborhoods safer with innovative security products and services - from the Doorbells and Cameras to endless features accessed in the App's. The Ring and Blink Customer Support teams help bring this mission to life every day by supporting our neighbors at every point in their journey with us. The Customer Experience & Insights Team (CEIT) is pioneering AI-driven customer experience transformation. We leverage artificial intelligence, machine learning, and automation to identify and resolve root causes of customer contacts at scale - from purchase and first product setup, to subscribing to a Protect Plan, and everything in between. By combining AI-powered insights with strategic execution, CEIT drives meaningful improvements that reduce friction and elevate the overall customer experience. As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is responsible for designing and driving resolution of customer contact drivers and pain points through AI-powered data intelligence, machine learning-assisted workflows, scalable automation frameworks, and strategic stakeholder management. You will leverage generative AI tools daily to accelerate decision-making, surface hidden patterns in customer data, and build intelligent workflows that scale across the organization. Your tactical execution and AI-enabled cross-functional collaboration will directly impact Ring and Blink's ability to deliver an exceptional customer experience - at scale. Key job responsibilities AI Strategy & Innovation: Leverage generative AI tools (Amazon Quick

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Application Builder, Mobile Applications Hawthorne, California, USA As part of the mobile development team, you'll directly contribute to the Blink mobile platform and work to make the customer experience the best it can be. As part of a cross-functional agile team you will: - Develop and deliver mobile app features, UX flows, and UI components - Collaborate with product and UX teams to develop and maintain features - Work to continuously improve code quality, code maintainability and app performance Key job responsibilities Blink is looking for a Mobile Application Engineer to join our mobile application team. You will: - Develop and deliver mobile app features, UX flows, and UI components - Collaborate with product and UX teams to develop maintainable features - Work to continuously improve code quality, code maintainability and app performance - Work along-side other app developers and help raise the mobile app development bar - Work with modern Android development tools and principles such as Kotlin, MVVM, Coroutines, MVVM, Hilt, Room, etc. - Work with modern iOS Development tools and principles such as Swift, SwiftUI, MVVM, Swiftlint, GRDB, etc. A day in the life As an Application Builder at Blink, you will: - Have an opportunity to support and influence key decisions within the mobile platform and promote best coding practices. - Develop features which are used by millions of customers each day. - Work closely with other team members to ensure new features are implemented in extensible, maintainable ways. - Regularly work with backend developers to