Customer Excellence PdM-Device, Ring & Blink Devices

Benefits

Parental leave

Not verified not verified - source not recorded; timestamp not recorded

Non-birth-parent leave

Not verified not verified - source not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified not verified - source not recorded; timestamp not recorded

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Excellence PdM-Device, Ring & Blink Devices Hawthorne, California, USA Ring and Blink-leaders in smart home security-are seeking a customer-obsessed, data-driven Customer Excellence Product Manager to own end-to-end post-launch performance and customer review coordination across our product portfolio. You will be the single-threaded owner ensuring every product meet customers' expectations, driving systematic monitoring, proactive issue identification, and cross-functional coordination. This is a high-visibility role with direct impact on product success and customer satisfaction. You will shape how Ring and Blink listen to and act on customer feedback, influencing products used by millions of customers worldwide. You will have a seat at the table during product launches, working directly with Product, Engineering, Marketing, and Leadership to ensure every launch meets our customer promise. If you are passionate about customers, love diving into data, and want to make a tangible impact on product and GTM strategy, we want to hear from you. Key job responsibilities - Own and evolve the launch planning activities, checkpoints, escalation paths, and success criteria for every launch - Own post-launch product health metrics including customer reviews, ratings, return rates, and sentiment analysis across Ring and Blink product lines globally and be a single-threaded owner for post-launch coordination, facilitating Daily Launch Room meetings from launch through product stabilization - Build, maintain, and evolve automated dashboards (Tableau, QuickSuite, Heartbeat) and reporting mechanisms to track product performance and customer feedback trends - Leverage AI and automation tools to analyze review sentiment at scale, identify emerging themes, and surface actionable insights

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.