Constant Contact jobs

Frequently Asked Questions Careers FAQs - PSEG Skip to main content Select language PSEG Corporate PSE&G PSEG Long Island PSEG Power Please click on search icon. × Search Field in Overlay Search Icon CONTACT US Contact Us What Can We Help You With? Search Input Field in Contact Us Media Contacts Have a Request? PSE&G Customer Support 1-800-436-7734 PSEG Retirees and Surviving Spouses 1-855-697-7341 PSEG Long Island Customer Support 1-800-490-0025 Find a Customer Service Center Address Field in Contact Us FIND View All Customer Service Center Locations Connect With Us connect to facebook connect to instagram connect to linkedin connect to twitter Connect to YouTube My Profile Manage My Profile Change Account Acct # LOGOUT Current Balance Due on PAY MY BILL VIEW YOUR DASHBOARD Messages View All Messages LOGIN or REGISTER LOGOUT CONTACT US --> Toggle Navigation Contact Us What Can We Help You With? Search input field in Contact Us in devices Media Contacts PSE&G Customer Support 1-800-436-7734 PSEG Retirees and Surviving Spouses 1-855-697-7341 PSEG Long Island Customer Support 1-800-490-0025 Find a Customer Service Center Address Field in Contact Us in Devices FIND View All Customer Service Center Locations Connect With Us connect to facebook connect to instagram connect to linkedin connect to twitter Connect to YouTube My Profile Manage My Profile Change Account Acct # LOGOUT Current Balance Due on PAY MY BILL VIEW YOUR DASHBOARD Messages View All Messages Companies Search Pseg-Logo Pay My Bill Moving Outages Report Outage Outage Map Emergencies Gas Leak Downed Power

Contact Center Efficiency Operations Lead Austin, TX; Burlingame, CA; New York, NY The Contact Center Efficiency Operations Lead will drive assertive cost reduction and operational efficiency across our customer service operations. This role focuses on optimizing time-based metrics, eliminating operational waste, and maximizing ROI through data-driven process improvements. The successful candidate will deliver measurable cost savings while maintaining or improving customer satisfaction. Responsibilities: - Reduce Average Handle Time through process engineering and agent coaching programs - Optimize First Contact Resolution to eliminate costly repeat contacts - Improve Schedule Adherence and minimize idle time across all shifts - Implement real-time monitoring systems to identify and address efficiency gaps immediately - Analyze cost-per-contact metrics and develop strategies to reduce operational expenses by 15-20% - Identify automation opportunities to deflect routine inquiries and reduce agent workload - Optimize workforce planning to minimize overtime costs while meeting service levels - Performance Analytics & Reporting - Conduct root cause analysis on time and cost drivers - Provide weekly efficiency reports with actionable recommendations to leadership - Establish predictive models for capacity planning and cost forecasting - Process Reengineering - Work with the team to eliminate non-value-added activities and streamline contact resolution workflows - Design and deploy standardized procedures that minimize handling variation Minimum qualifications: - Bachelor's degree in Business, Operations, Industrial Engineering, or related field - 5+ years contact center operations experience with proven cost reduction achievements - Expert knowledge of contact center metrics (AHT, FCR, Schedule Adherence, Cost-per-Contact) - Demonstrated success reducing operational costs

Employee Business Resource Groups Employee Business Resource Groups Skip to main content Select language PSEG Corporate PSE&G PSEG Long Island PSEG Power Please click on search icon. × Search Field in Overlay Search Icon CONTACT US Contact Us What Can We Help You With? Search Input Field in Contact Us Media Contacts Have a Request? PSE&G Customer Support 1-800-436-7734 PSEG Retirees and Surviving Spouses 1-855-697-7341 PSEG Long Island Customer Support 1-800-490-0025 Find a Customer Service Center Address Field in Contact Us FIND View All Customer Service Center Locations Connect With Us connect to facebook connect to instagram connect to linkedin connect to twitter Connect to YouTube My Profile Manage My Profile Change Account Acct # LOGOUT Current Balance Due on PAY MY BILL VIEW YOUR DASHBOARD Messages View All Messages LOGIN or REGISTER LOGOUT CONTACT US --> Toggle Navigation Contact Us What Can We Help You With? Search input field in Contact Us in devices Media Contacts PSE&G Customer Support 1-800-436-7734 PSEG Retirees and Surviving Spouses 1-855-697-7341 PSEG Long Island Customer Support 1-800-490-0025 Find a Customer Service Center Address Field in Contact Us in Devices FIND View All Customer Service Center Locations Connect With Us connect to facebook connect to instagram connect to linkedin connect to twitter Connect to YouTube My Profile Manage My Profile Change Account Acct # LOGOUT Current Balance Due on PAY MY BILL VIEW YOUR DASHBOARD Messages View All Messages Companies Search Pseg-Logo Pay My Bill Moving Outages Report Outage Outage Map Emergencies Gas Leak Downed

Personal & Family Benefits Personal & Family Benefits Skip to main content Select language PSEG Corporate PSE&G PSEG Long Island PSEG Power Please click on search icon. × Search Field in Overlay Search Icon CONTACT US Contact Us What Can We Help You With? Search Input Field in Contact Us Media Contacts Have a Request? PSE&G Customer Support 1-800-436-7734 PSEG Retirees and Surviving Spouses 1-855-697-7341 PSEG Long Island Customer Support 1-800-490-0025 Find a Customer Service Center Address Field in Contact Us FIND View All Customer Service Center Locations Connect With Us connect to facebook connect to instagram connect to linkedin connect to twitter Connect to YouTube My Profile Manage My Profile Change Account Acct # LOGOUT Current Balance Due on PAY MY BILL VIEW YOUR DASHBOARD Messages View All Messages LOGIN or REGISTER LOGOUT CONTACT US --> Toggle Navigation Contact Us What Can We Help You With? Search input field in Contact Us in devices Media Contacts PSE&G Customer Support 1-800-436-7734 PSEG Retirees and Surviving Spouses 1-855-697-7341 PSEG Long Island Customer Support 1-800-490-0025 Find a Customer Service Center Address Field in Contact Us in Devices FIND View All Customer Service Center Locations Connect With Us connect to facebook connect to instagram connect to linkedin connect to twitter Connect to YouTube My Profile Manage My Profile Change Account Acct # LOGOUT Current Balance Due on PAY MY BILL VIEW YOUR DASHBOARD Messages View All Messages Companies Search Pseg-Logo Pay My Bill Moving Outages Report Outage Outage Map Emergencies Gas Leak Downed

Contact Center Specialist - Erie, PA Erie, PA PA0740 Erie Contact Center Job Description Start Your Career Where Support Meets Opportunity Looking for more than just a job? At our Contact Center, you'll find a community that invests in you . With 4-6 weeks of personalized training, hands-on support from experienced leaders, and a team that's always got your back, you'll be set up for success from day one. Our ergonomic, wellness-focused workspaces help you feel your best-so you can do your best. And with most of our Supervisors starting in this very role, your future here is full of possibility. Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also directly apply to any current open positions of interest to ensure consideration. Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a

Senior Contact Center Specialist Buffalo, NY NY0705 NY Region Business Office Job Description JOB SUMMARY The Senior Contact Center Specialist is responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. This position works to achieve monthly call quality performance while educating clients on products and services. This position assists with answering questions for prospect and existing clients, helping with client retention efforts, and support of Contact Center Specialists with questions through our normal escalation process within the Contact Center. This position is eligible for a shift differential. Essential Functions • Meet productivity standards and complete work in a timely manner • Ensure compliance with scheduling requirements and attendance standards • Maintain client and Northwest confidentiality • Meet service level standards • Achieve Contact Center performance standards • Written correspondence proficiency, accurately and professional responding to customer inquiries • Perform office administration tasks • Serve as a Contact Center mentor to new hires • Serve as subject matter expert and answers peer inquires and client escalations • Back up Contact Center Supervisors as needed • Identify and resolve customer problems in an efficient manner • Gather and analyze information skillfully and develop alternative solutions • Manage difficult or emotional client situations • Respond promptly to client needs • Respond to requests and meet commitments • Speak clearly and persuasively in positive or negative situations • Educate clients and possess extensive knowledge of technical support of products and services • Approach

Contact Center Experience Specialist - (Bilingual Japanese) Remote, TX, United States Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. - Typically has a minimum of nine months of Contact Center customer service training/ex...

CUSTOMS CONTACT - DHL EXPRESS Lisbon, Lisboa, Portugal O Customs Contact é responsável pelo contacto junto do cliente transmitindo e solicitando informação / documentação referente a todos os envios extra comunitários que aquando da chegada ou saída do...

Contact Center Account Executive 3 Locations posted:

MSB Contact Centre Advisor Chester, United Kingdom

CONTACT CENTRE REPRESENTATIVE II Guangzhou, Guangdong, China

Specialist, Customer Contact Center Knoxville,Tennessee,USA

UK Contact center Cairo, Cairo, Egypt

Contact Centre Representative III Foshan, Guangdong, China

Bilingual Contact Center Representative Off-Site,Canada

Senior PPC Specialist Barcelona Contact Centre posted: Posted Today

Contact Center Manager Nashville, Tennessee posted: Posted 4 Days Ago

Product Specialist / Solution Architect - Agentforce Contact Center Australia - Sydney About the Role The contact center is undergoing its most significant transformation in decades. Enterprises are moving away from fragmented, channel-siloed platforms toward unified, AI agent-first systems where autonomous agents and human representatives work side by side, powered by real-time CRM data and connected across every customer touchpoint. Agentforce Contact Center is Salesforce's answer to that shift - a native, agentic platform that brings voice, digital channels, intelligence, and customer context together in one place. We are looking for a Specialist Solutions Architect to be the hands-on, customer-facing technical expert for the Agentforce Contact Center portfolio, embedded within the Product Management organization. This is a high-impact individual contributor role at the intersection of product, field, and customer success - where your architectural depth and customer obsession directly shape how enterprises deploy and scale agentic contact center experiences. Some travel is required. You will work directly with strategic customers and prospects to design, validate, and accelerate their Agentforce Contact Center deployments. You bring deep domain expertise in enterprise contact center architecture, voice and digital channels, and agentic AI - and you use it every day to make customers successful. You will also serve as the product team's most direct connection to the field: surfacing customer insights, validating roadmap priorities, and shaping how Agentforce Voice and broader agentic-first experiences are built and delivered at scale. Responsibilities Be the hands-on technical expert for strategic customer engagements: Own the technical architecture for

Sr. Contact Center Specialist -Five9 CAN, ON, Mississauga posted: Posted Yesterday

Contact Center Supervisor- Digital Bridgeport, CT posted: Posted Yesterday

Contact Center Consulting Solutions Engineer 2 Locations posted:

Engineer, Contact Center Technology Pune posted: Posted 30+ Days Ago

Sr. Contact Center Specialist - Genesys CAN, ON, Mississauga posted: Posted Yesterday

Contact Centre High Value Agent Guangzhou, Guangdong, China