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Customer Support Agent- IT

SumUp - Barcelona, Barcelona, Spain

Posted Jan 13, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
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Weekend work
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About this role

Customer Support Agent- IT Barcelona, Barcelona, Spain Customer Support Agent - Italian Market 🇮🇹 Location: On-site in our vibrant Barcelona HQ At SumUp , we're on a mission to empower small businesses around the world - helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we're creating simple, intuitive tools that make that possible. As part of our international Customer Support Team , you'll be the voice of SumUp for our Italian-speaking merchants , helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role - it's an opportunity to make a real impact , develop your skills in fintech and customer experience , and grow within one of Europe's most dynamic tech companies. 💡 What you'll do - Be the first point of contact for our Italian merchants - helping them succeed with empathy, patience, and a problem-solving mindset. - Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. - Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more). - Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement. - Continuously learn about our products and services to provide accurate, up-to-date support. 🌟 You'll thrive in this role if you are... - Fluent in Italian and English (C1 or above) - communication is your superpower. - Passionate about helping people

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