Yotpo jobs

SMB/Mid Market Account Executive- UK London Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. Yotpo's SMB/Mid Market Account Executive position is a role integral to our continued growth strategy within the EMEA market and globally. We are looking for results-driven Account Executives who have an existing knowledge of SaaS, digital marketing and direct B2B sales, with an emphasis on new business acquisition. You will be introducing our platform to new prospect accounts, spanning a broad cross-section of industry verticals to join our client base that has already surpassed 150,000 clients. In this role, you'll work with cross-functional departments, such as marketing, partners, solutions engineers and other product specialists across teams, resourceful in sharing learnings with the broader team. You are a strategic thinker who can understand broader business goals and offer solutions to optimize long-term success over short-term gains. While you are competitive with yourself, your ultimate goal is winning as a group. You can navigate through ambiguity and adapt nimbly to evolving business needs. As a SMB/Mid Market Account executive, you will: - Drive the full sales cycle to attain new business, continuously seeking creative strategies to reach your audience - Be expected to run 1-3 Discovery/Demo

Technical Support Representative — APAC Sydney, Australia | Remote ABOUT TAPCART Tapcart is the leading mobile commerce platform for Shopify brands. We power native iOS and Android apps for thousands of merchants - from emerging DTC labels to global household names - and help them turn their best customers into repeat shoppers. Our team is fully remote across the US and beyond, and we're growing our support footprint to provide true follow-the-sun coverage for our customers. POSITION SUMMARY We're hiring our first AU-based Technical Support Representative to be the frontline expert for our merchants during APAC hours. You'll be the first point of contact for inbound and outbound support across email, live chat, and phone, owning issues from triage through resolution. You'll close the coverage gap during the US team's overnight, hand off cleanly when the US team comes online, and partner closely with Product, Engineering, and Customer Success to advocate for merchants and continuously improve the support experience. WHAT YOU'LL DO • Provide responsive, accurate technical support to merchants via email, live chat, and phone during AEDT/AEST business hours, with a planned overlap window with our US team for handoffs. • Own the support queue end-to-end during APAC hours - triage, troubleshoot, resolve, and follow up. • Troubleshoot app behavior, Shopify integrations (themes, scopes, checkout), and third-party integrations like Klaviyo, Algolia, Yotpo, and Recharge. • Investigate issues across the Tapcart stack - including our React Native iOS/Android apps, Toolshed (our internal admin tool), and merchant builds in Bitrise. •