Brilliant Earth jobs

Showroom Operations Coordinator New York, NY Showroom Coordinator - Brooklyn, NY Our Showroom Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations at our Williamsburg location. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. Curious about a day in the life? Learn more on our blog here or learn about Oval Diamonds from Kelly, our SF team member, here ! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Williamsburg, Brooklyn showroom location. The targeted budget for this position is $24-$26/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: - Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom. - Greet and welcome guests with enthusiasm, warmth and professionalism. - Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system. - Facilitate order fulfillment, including preparing and

Associate Director, Public Relations Remote, USA Associate Director, Retail Brand Marketing & Public Relations Position Overview: Brilliant Earth is seeking a dynamic leader to oversee public relations initiatives. This role will be responsible advancing our mission and promoting our brand values through strategic media relations and external communications. The ideal candidate has demonstrated experience as a strategic marketing and PR leader who has conceived, executed, and maintained public relations, corporate communications, and event planning for premium consumer brands, with a strong focus on both physical retail environments and broader brand storytelling. Key Responsibilities: Public Relations & External Communications: - Develop and implement comprehensive PR strategies to build brand awareness and support Brilliant Earth's mission - Cultivate and manage relationships with key media contacts, industry influencers, and editors to secure strategic coverage - Oversee the management of PR agencies, including weekly calls, reporting, editor product sends, and celebrity/influencer gifting - Collaborate on the planning and execution of events, including product launches, showroom openings, and special promotions Brand Leadership: - Partner with senior leadership to define and communicate brand positioning that resonates with target audiences - Develop and maintain consistent, compelling brand messaging across all consumer touchpoints - Oversee the development of integrated marketing campaigns that drive traffic, sales, and brand affinity - Create engaging PR materials, press releases, and content that support both retail and PR initiatives Retail Brand Strategy & Experience: - In partnership with the VP of integrated marketing and Director of Visual Merchandising, serve as a key contributor

Customer Experience Assistant Manager Dallas, TX Customer Experience Assistant Manager - Dallas, TX Position Overview: The Customer Experience Assistant Manager for our Dallas showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team's manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX, showroom location. The targeted budget for this position is $55,000 - $60,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: - Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. - Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. - Create memorable and personalized experiences for Brilliant Earth customers by guiding

Showroom Experience Host (Part Time) San Antonio, TX Showroom Experience Host (Part-Time) - San Antonio, TX As a Showroom Experience Host at Brilliant Earth, you will play a key role in creating an elevated, seamless experience for every guest who visits our showroom. This role is ideal for someone who thrives in a hospitality-focused environment, is detail-oriented, and takes pride in maintaining a polished, organized and welcoming space. You'll work closely to support our showroom leadership and sales consultants to ensure every customer experience reflects our joyful, luxury brand. The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person based out of our San Antonio, TX Showroom. The targeted budget for this position is $18 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: Hospitality & Client Experience - Assist with in-showroom beverage service, including preparing and serving coffee, water, and champagne, as well as clearing and cleaning dishes and glasses. - Proactively greet, check-in, and assist customers with warmth, enthusiasm, and professionalism, creating a memorable and welcoming environment. - Assist walk-in clients by matching them with an available sales representative, or scheduling a return visit. - Support showroom events and special appointments, including set up and clean up. - Gracefully enforce policies within the showroom to ensure a safe and pleasant experience for all guests, and security of goods. Visual Presentation & Showroom Operations - Maintain luxury showroom appearance,

Jewelry Sales Stylist (Part Time) Beverly Hills, CA Jewelry Sales Stylist (Part-time) - Beverly Hills, CA Our part-time Jewelry Sales Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person at our Beverly Hills, CA location. Candidates must be at least 21 years of age. The targeted budget for this position is $22-$24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: - Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. - Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. - Guide customers to purchase, creating memorable and personalized experiences for each customer. - Deliver an elevated front-of-house experience that creates a celebration destination for couples exploring fine jewelry. - Assist with beverage and hospitality offerings, including preparing and serving coffee, tea, cocktails, curated snacks, and champagne for purchase celebrations. - Provide warm, personalized service by incorporating curated details and interactive moments

Merchandising Pricing & Systems Analyst Remote, USA Merchandising Pricing & Systems Analyst - Brilliant Earth About the Role Brilliant Earth is looking for a Merchandising Pricing & Systems Analyst to sit at the intersection of data and analytics, pricing strategy, and technology. This role will be critical in turning analytical models into actionable merchant insights, building repeatable workflows, and partnering with our Tech and Product teams to embed smarter pricing logic across our systems. This is a high-impact role for someone who thrives in ambiguity, can translate complexity into clarity, and wants to help shape the future of pricing at a fast-growing luxury brand. What You'll Do - Develop and maintain pricing analytics frameworks, including indicators, guardrails, and scenario analyses that support data-driven pricing decisions across the assortment - Translate AI and predictive pricing model outputs into clear, merchant-usable insights that drive confidence and trust in pricing recommendations - Build and maintain competitive pricing intelligence frameworks, monitoring market positioning, promotional trends, impact to our performance, and pricing shifts across key competitors to inform strategic decisions - Operationalize pricing analytics into scalable, repeatable workflows that reduce manual effort and increase consistency across the team - Partner with Technology and Product teams on the development, requirements gathering, testing, and adoption of internal pricing tools - Serve as a key liaison between Merchandising and technical teams, ensuring pricing logic is accurately and efficiently embedded in systems and tools - Support cross-functional efficiency initiatives within the broader Merchandising organization, identifying opportunities to streamline processes

Security & Operations Coordinator (Part Time) Secaucus, NJ Security & Operations Coordinator (Part Time) Position Overview: The Security & Operations Coordinator supp orts daily security operations and on-site facilities coordination at the Brilliant Earth Distribution Center . Reporting to the Corporate Security Manager, this role serves as a key point of contact for employees, visitors and vendors , ensuring a productive and secure atmosphere . The Security & Operations Coordinator maintain s a safe environment for employees, safeguar ds company assets, enforc es security policies, oversee s third-party vendor work , and ensur es physical security systems function properly. This is a part-time role based in our Secaucus, NJ facility. The ideal candidate w ill work 10-hour day shifts 2 days a week, following a set schedule . The targeted hourly range for this position is $ 21 /hour - $ 25 /hour . This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: - Build and maintain collaborative working relationships with on-site DC employees, the Security Team, Retail Operations, and third-party vendors - On-Site Security Operations & Access Management: - Provide on-site security coverage at the Distribution Center during scheduled shifts - Manage visitor check-in via the Eden system; verify identities and notify hosts - Enforce entry/exit procedures for employees, visitors, and deliveries; route packages to the receiving dock and food deliveries to the exterior door - Issue, track, and reconcile daily guest fobs with accurate sign-out records - Conduct

Jewelry Sales Stylist Seattle, WA Jewelry Stylist - Seattle, WA Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Seattle, WA location. The targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: - Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. - Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. - Guide customers to purchase, creating memorable and personalized experiences for each customer. - Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. - Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product. - Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. - Conduct post-sale appointments

Head of Creative San Francisco, CA Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: We are looking for a Head of Creative Marketing to lead how Planet shows up in the world. This is a senior leadership role reporting directly to the SVP of Marketing and responsible for creative direction across the company. You will define how we translate Earth data, AI, and geospatial intelligence into clear and understandable

Account Executive, Defence & Intelligence Japan, Remote Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: We are looking for an Account Executive, Defence & Intelligence who will be responsible for growing Planet's Government sales pipeline and book of business in Government Intelligence, Defense and National Security institutions for Japan . The ideal candidate for this position is a driven, independent thinker, who can also be creative in finding new

Opto-Mechanical Engineer San Francisco, CA Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Electro-Optical Systems team at Planet is seeking an Opto-Mechanical Engineer to help drive the design of payloads in Planet's fleet of Earth-imaging satellites. Your mission will be to champion our payload design efforts, with a specific focus on opto-mechanical design and manufacturing. The ideal candidate will be a seasoned opto-mechanical designer who has led optical

Senior Scientific Machine Learning Engineer – Earth-2 2 Locations posted: Posted 3 Days Ago

Earth Scientist, Asset Business Delivery Bengaluru, Karnataka, India posted: Posted 9 Days Ago

Electrical Engineer San Francisco, CA Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: Join a small, dedicated team driving the design and end-to-end production of Planet's cutting-edge satellite constellation. This is your chance to own the process, from concept to flight, optimizing for medium-scale mass production. If you are passionate about contributing technology to a mission that is actively monitoring and changing the world, and are excited by the

Community Engineer (SWE3), Brilliant Black Minds (United States) Remote (United States - Select States) We're Karat , the world's largest interviewing company. Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat's system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world. Come join our Brilliant Black Minds team Our Brilliant Black Minds (BBM) team is committed to increasing access for diverse software engineers by connecting a community of 11,000+ members with networks, opportunities, and the technical interview preparation they need to thrive. What you will do As a Community Engineer at Karat, you will drive the technical evolution of Brilliant Black Minds, building AI-powered tools, automations, and experiences that serve a community of 11,000+ diverse software engineers. This role is 70% hands-on engineering and 30% community program management; you will be the sole engineer on the program, and staying close to the community is as important as the code you ship. - Lead projects end-to-end from design through release, including those with significant ambiguity. - Build and maintain clean, scalable services, components, and APIs; take accountability for the quality and reliability of all code you touch. - Integrate LLM APIs and AI-enhanced capabilities into BBM's technical interview preparation offerings, helping the

AI Engineer Bellevue Office, Sunset Corporate Campus About the Company Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada's solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With nearly half a billion dollars in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and BlackRock, and has collaborations and partnerships including NVIDIA, Palantir and Dell Technologies. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You'll tackle challenges that haven't been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada's mission to bridge the digital divide for customers around the world. About the role At Armada, we are unlocking the limitless potential of AI to transform operations and improve lives in some of the most remote locations on Earth. From the expansive mines of Australia to the oil fields of Northern Canada, and the coffee plantations of Colombia, Armada offers a unique opportunity to tackle exciting AI and ML challenges on a global scale. We are actively seeking passionate AI Engineers with hands-on expertise across a range of domains, including real-time computer vision, statistical machine learning, natural language processing,

Buyer, Rare Earth Metals Dearborn, MI, United States Buyer, Rare Earth Metals

General Inquiries NYC A brilliant Dot in disguise? We're always looking for exceptional people. If you have experience of making world class games, and you don't see a job here for you, please drop us a line anyway. You must be able to legally work in the United States.

Mechanical Engineer (Starshield) Hawthorne, CA SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. MECHANICAL ENGINEER (STARSHIELD) Starshield leverages SpaceX's Starlink technology and launch capability to support national security efforts. While Starlink is designed for consumer and commercial use, Starshield is designed for government use, with an initial focus on earth observation, communications, and hosted payloads. SpaceX is looking to hire a satellite mechanical and mechanisms engineer to work with a brilliant and passionate team of engineers. You will own the design and development responsibilities over our complex mechanisms and mechanical systems. You will have the opportunity to work on the architecture, simulation, and controls of electromechanical systems for the world's most cutting-edge satellites. RESPONSIBILITIES: - Own hardware and mechanisms from conceptual design through volume production and on-orbit operations to support various customers' needs - Develop design criteria, collaborate on requirements, and drive system-level optimization - Rapidly iterate on designs and analysis to inform high-level systems trades and steer overall product direction - Drive holistic DFM to create elegant designs with a focus on piece part and process count reductions, error-proofing at every step of fabrication and integration, and consistent performance and production metrics - Establish an efficient product lifecycle starting in the supply chain through final integration that balances cost, complexity,

Senior Scientist, Analytical Sciences El Segundo, California, United States About Varda Low Earth orbit is open for business . Varda is accelerating the development of commercial space infrastructure, from in-orbit pharmaceutical processing to reliable and economical reentry capsules. From life-saving pharmaceuticals to more powerful fiber optics, there is a world of products used on Earth today that can only be manufactured in space. Varda is accelerating innovation in the orbital economy by creating both the products and infrastructure needed so space can directly benefit life on Earth. Our mission is to expand the economic bounds of humankind. Our team is uniquely suited to accomplishing this goal, with leadership and staff comprised of veterans from SpaceX, Blue Origin, major pharmaceutical companies and Silicon Valley. Varda was founded in January 2021 by Will Bruey and Delian Asparouhov with significant backing from world class investors including Khosla Ventures, Lux Capital, Founders Fund, Caffeinated Capital, General Catalyst, and Also Capital. Varda is headquartered in El Segundo, California, where we have offices and a production facility where our vehicles, equipment, and materials are built, integrated, and tested. Varda also has offices in Washington, DC and Huntsville, AL. Join Varda, and work to create a bustling in-space ecosystem. About this Role Our pharmaceutical R&D team is looking for highly motivated and creative Senior Scientist, Analytical Sciences who will lead efforts in improving therapeutics with microgravity. This is an opportunity in an exciting area of growth for Varda, the role will shape Varda's product culture and will

Principal Scientist, Analytical Sciences El Segundo, California, United States About Varda Low Earth orbit is open for business . Varda is accelerating the development of commercial space infrastructure, from in-orbit pharmaceutical processing to reliable and economical reentry capsules. From life-saving pharmaceuticals to more powerful fiber optics, there is a world of products used on Earth today that can only be manufactured in space. Varda is accelerating innovation in the orbital economy by creating both the products and infrastructure needed so space can directly benefit life on Earth. Our mission is to expand the economic bounds of humankind. Our team is uniquely suited to accomplishing this goal, with leadership and staff comprised of veterans from SpaceX, Blue Origin, major pharmaceutical companies and Silicon Valley. Varda was founded in January 2021 by Will Bruey and Delian Asparouhov with significant backing from world class investors including Khosla Ventures, Lux Capital, Founders Fund, Caffeinated Capital, General Catalyst, and Also Capital. Varda is headquartered in El Segundo, California, where we have offices and a production facility where our vehicles, equipment, and materials are built, integrated, and tested. Varda also has offices in Washington, DC and Huntsville, AL. Join Varda, and work to create a bustling in-space ecosystem. About this Role Our pharmaceutical R&D team is looking for a highly motivated and creative Principal Scientist, Analytical Sciences who will lead efforts in improving therapeutics with microgravity. This is an opportunity in an exciting area of growth for Varda, the role will shape Varda's product culture and

Customer Experience Sales Manager San Jose, CA Customer Experience Sales Manager - San Jose, CA We are seeking a motivated and dynamic Customer Experience Sales Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance. The ideal candidate will be able to work a full-time schedule that includes weekends This role is in-person at our San Jose, CA showroom location. The targeted salary budget for this position is $80k - 100k annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: - Sales Performance and Business Growth: - Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets. - Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals. - Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives. - Ownership of Store Performance: - Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency. - Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance. - Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule,

Geospatial Engineer Singapore, South West, Singapore posted: Posted 17 Days Ago

Luxury Store Manager Walnut Creek, CA Luxury Store Manager - Walnut Creek, CA We are seeking a motivated and dynamic Luxury Store Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our Walnut Creek, CA showroom location. The targeted budget for this position is $85k-$100k annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: - Sales Performance and Business Growth: - Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets. - Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals. - Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives. - Ownership of Store Performance: - Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency. - Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance. - Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties